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Photoshop 2020 closes unexpectedly on your computer running macOS Catalina

New Here ,
Aug 12, 2020

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Uso la nueva version de MacOS Catalina 10.15.6 y la nueva version de photoshop 2020. Abro la aplicacion y cuando intento abrir un archivo se cierra. ayuda por favor, gracias.

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Photoshop 2020 closes unexpectedly on your computer running macOS Catalina

New Here ,
Aug 12, 2020

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Uso la nueva version de MacOS Catalina 10.15.6 y la nueva version de photoshop 2020. Abro la aplicacion y cuando intento abrir un archivo se cierra. ayuda por favor, gracias.

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Problem or error

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Aug 12, 2020 0
Adobe Employee ,
Aug 13, 2020

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Hi there,

 

Sorry that Photoshop 2020 closes unexpectedly on your computer running macOS Catalina.

 

Does the app crashes if you create a new file from the File> New menu? 

 

Also, does the app crashes while opening a specific file or file format? Also, have you tried opening a different file from a different location?

 

Thanks,

Akash

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Aug 13, 2020 0
New Here ,
Aug 18, 2020

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Gracias por responder, se cierra con solo presionar la opcion "abrir" o "crear nuevo". Si abro el archivo desde finder, cualquier archivo ya sea jpeg, png, psd, pdf, lo logra abrir, pero cuando quiero guardar o exportar se vuelve a cerrar. Acabo de actualizar la nueva version de photoshop y persiste el problema. Ayuda por favor. Gracias. 

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Aug 18, 2020 0
Adobe Employee ,
Aug 19, 2020

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Sorry that the issue still persists. Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G 

You may want to backup your settings beforehand: https://t.co/4dX7gkr36D 

 

Thanks,

Akashh

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Aug 19, 2020 0