Highlighted

Photoshop 2020 crashes when opening or importing a JPEG

New Here ,
Jul 16, 2020

Copy link to clipboard

Copied

I am running Windows 10, and I have just started getting a crash using Photoshop CC 2020 where I can't open any JPEG files, nor can I import them without a hard crash. I just updated my NVIDIA Driver to the latest Studio version (451.77) but this did not solve the problem. I also reinstalled CC 2019 just to see if it would work and it also crashed opening JPEG files. Does anyone have any suggestions that might solve this problem? I have reloaded preferences and that doesn't work either. Very frustrating and a time-sensitive issue.

 

Additionally, after reading through some old posts, I went in to see what would happen if I tried adjusting my Camera Raw Preferences. When I clicked on the Camera Raw Pref button, instant crash with no crash dialogue.

 

This sounds like a problem that has been around in some form for years.

TOPICS
Crash or freeze, Problem or error, Windows

Views

76

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop 2020 crashes when opening or importing a JPEG

New Here ,
Jul 16, 2020

Copy link to clipboard

Copied

I am running Windows 10, and I have just started getting a crash using Photoshop CC 2020 where I can't open any JPEG files, nor can I import them without a hard crash. I just updated my NVIDIA Driver to the latest Studio version (451.77) but this did not solve the problem. I also reinstalled CC 2019 just to see if it would work and it also crashed opening JPEG files. Does anyone have any suggestions that might solve this problem? I have reloaded preferences and that doesn't work either. Very frustrating and a time-sensitive issue.

 

Additionally, after reading through some old posts, I went in to see what would happen if I tried adjusting my Camera Raw Preferences. When I clicked on the Camera Raw Pref button, instant crash with no crash dialogue.

 

This sounds like a problem that has been around in some form for years.

TOPICS
Crash or freeze, Problem or error, Windows

Views

77

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 16, 2020 0
New Here ,
Sep 09, 2020

Copy link to clipboard

Copied

I've been having the same issue. What solved it for me was to remove the Camera Raw plugin and then use the standalone installer to reinstall it.

1). Navigate to C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats and remove Camera Raw.8bi from the folder.

2). Download and install Camera Raw as instructed from: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

 

After taking these steps, I can open JPEGs easily and access Camera Raw Preferences from the menu via Edit > Preferences > Camera Raw ...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 09, 2020 1
Sejjr33 LATEST
New Here ,
Sep 10, 2020

Copy link to clipboard

Copied

Thank you for responding. I removed the Camera Raw plugin and am now able to open the JPEG and TIFF files without any problems. However, when I reinstalled the plugin using the direct download, the JPEG crash returned. So for now, I am just not using the Camera Raw plugin. So the issue is somehow related to my NVIDIA driver (tried many, all gave me the crash) and the Camera Raw plugin. When I disabled the video driver, I was also able to open the JPEG files, but this is obviously an untenable solution. Adobe, get your stuff fixed, please.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 10, 2020 0