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Photoshop 2020 crashing on Windows 10

Community Beginner ,
Nov 06, 2019

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Hello,
I have a problem with Photoshop CC 2019-2020 .
I reinstall it many times, and nothing more is better. It's closed ALONE ! I do nothing .I open it , it quit, i create or open a file, close alone again , work 1-5mm and close like that.
I'm on Windows 10 64bit Home Edition.
Do you have a solution to keep it OPEN ?
Thanks.

 

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Photoshop 2020 crashing on Windows 10

Community Beginner ,
Nov 06, 2019

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Hello,
I have a problem with Photoshop CC 2019-2020 .
I reinstall it many times, and nothing more is better. It's closed ALONE ! I do nothing .I open it , it quit, i create or open a file, close alone again , work 1-5mm and close like that.
I'm on Windows 10 64bit Home Edition.
Do you have a solution to keep it OPEN ?
Thanks.

 

{Thread renamed by moderator}

TOPICS
How to, Performance, Problem or error

Views

9.2K

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Nov 06, 2019 1
Adobe Employee ,
Nov 07, 2019

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Hi there,

 

Sorry to hear about Photoshop is crashing,could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

 

Does Photoshop crash when you open a specific file format?

Regards,
Sahil

 

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Nov 07, 2019 0
Community Beginner ,
Nov 08, 2019

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Trying without Graphic Processor ..
But Photoshop Crash with anything ... not specific file format.

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Nov 08, 2019 0
Explorer ,
Nov 14, 2019

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How exactly can you get to the photoshop preferences if the app is crashing before you can do anything?

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Nov 14, 2019 0
Community Beginner ,
Nov 14, 2019

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Annotation 2019-11-15 034907.jpg

With that options .. on or off. same way.

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Nov 14, 2019 0
Community Beginner ,
Aug 23, 2020

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We can get them easily (I run into the same problem): we launch it, it holds for about 40 seconds, then quits. Within these approx. 40 seconds we can get access to the preferences.

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Aug 23, 2020 0
New Here ,
Nov 17, 2019

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Hello, I have de-selected Use Graphics Processor and it still crashes. It crashes when I try to crop, view image, save, use the lasso, pretty much everything. Do you have any other suggestions.

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Nov 17, 2019 0
New Here ,
Nov 17, 2019

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Hi there
I have the same problem. Just bought a new laptop, Windows 10, everything on latest versions, installed Adobe Photoshop Elements 2020 and imported catalogue from previous version Elements 15. Each click on a video let the program crash. Have also installed all format extensions on Windows 10 to deal with videos. Same videos work without problem in 'Windows Foto' app, but crash in Elements 2020.
It is getting annoying and I cannot even synchronize my iPhone 7 (iOS 13.2) via iTunes anymore. 

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Nov 17, 2019 0
Explorer ,
Nov 17, 2019

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Same here. I initially though it was only when working with brushes but it is now happening with selection tools and clone stamps. same even after setting legacy compositing.  

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Nov 17, 2019 0
New Here ,
Nov 17, 2019

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I'm up-to-date on all my software and it continues to crash doing the simplest tasks.

 

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Nov 17, 2019 0
New Here ,
Nov 17, 2019

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I'm up-to-date on all my software and drivers, and it continues to crash doing the simplest tasks.

 

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Nov 17, 2019 0
Explorer ,
Nov 18, 2019

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I have the same issue in Windows 10 but I have the professional edition. After the upgrade to 2020 Photoshop it only occasionally crashed but today I can't open a PDF file or an EPS file without it crashing everytime. I can open JPGs. I've deleted my preferences. I've uninstalled, reinstalled but it still happens. I have a job that has to go out today and this is beyond frustrating. Also I noticed that after I've deleted my preferences and reset them and then open a file that crashes the program, my preferences were not saved. I even opened a jpg after I'd reset my preferences but then I tried to open a PDF and it erased my preferences when I had to restart.

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Nov 18, 2019 1
New Here ,
Dec 02, 2019

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I have the same issue, and turn off GPU doesn't help, in fact making PSD even slower.

I re-installed 3 times, with no luck.

Just a mess.

This lasso tool crash just freezes and crashes, and doesn't even save a recovery file.

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Dec 02, 2019 0
Explorer ,
Dec 02, 2019

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I gave up and downloaded and reinstalled photoshop 2019. I wasted so much time on 2020 and 2019 works just fine.

Sent from my iPhone

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Dec 02, 2019 0
Community Beginner ,
Dec 21, 2019

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Same here! Just did a clean re-install a week ago. 4 days ago the Photoshop App just starts crashing...

 

Yesterday tried un-installing 21.0.2 for 21.0.1 AND 24 hrs it was pure magic.

 

Today all crashes. So frustrating! Where is Adobe? Not a word and no solution!

 

Livid with Adobe

Sundiata

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Dec 21, 2019 0
Explorer ,
Dec 22, 2019

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Rolling back to the previous PS worked great for quite awhile but now it’s crashing. I tried to open a pdf and down it went over and over again. Yes where is Adobe?!

Sent from my iPhone

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Dec 22, 2019 0
New Here ,
Jan 16, 2020

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Anyone here from Adobe or find any answers on this? 

the 2020 edition is still crashing for me, it started with editting Raw files, and now its freezing my computer if I try to just edit a jpeg. 

 

I have tried the above mentioned solutions, but no go. 

 

All my drivers are up to date

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Jan 16, 2020 0
Explorer ,
Jan 16, 2020

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Hi

MLinder posted a reply that fixed my problem. I had Extensis Font Management on my computer but was no longer using it as it doesn't play well with Adobe products anymore (not that it ever played very well with them). I don't have the link to that reply but I did take a screen shot in case I ever needed to look at it again: 

 
 

 

Extensis Photoshop fix.jpeg

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Jan 16, 2020 0
Adobe Community Professional ,
Dec 22, 2019

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I'm probably just shouting into the void here, with no one listening. But it just needs to be said somewhere, whether anyone's listening or not.

 

A modern computer and all its software is a complex beast where things interact and rely on other things. Any one thing happening is a result of a long chain of events. One weak link in the chain can trigger problems much further downstream.

 

A good example is OpenCL, where Photoshop sends calculations off to the GPU, and then gets the result back later. If the video driver messes this up, the application that crashes is Photoshop. So Photoshop gets the blame. Everyone who has been around this forum for some time, knows that buggy video drivers is the curse of Photoshop. Along with third party extensions and plugins. They all need to work flawlessly, or Photoshop will crash and burn.

 

That's not to say Photoshop can't have bugs and problems, of course it does, just like any other software. What I'm saying is that troubleshooting isn't as straightforward as many think. To get to the real problem, you need to keep an open mind and look at the whole chain. What has changed since the last time it worked? OK, Photoshop may have been updated. But chances are a lot of other software also got updated at the same time. We all tend to take time-outs and run all available updates at the same time.

 

And even so, a Photoshop update can easily trigger latent problems that were in fact there the whole time. New calls, new functions, tightened procedures with added error-checking code. Boom.

 

There. And now we can go back to the normal blame game.

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Dec 22, 2019 0