Photoshop 2020 custom tool presets keep resetting to default

Community Beginner ,
Nov 22, 2019

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Hi, i just update to current PS from PS2019 2 days ago. I work a lot with custom tools preset (especially for type tool). Ever since the upgrade/update, the custom tool keep resetting everytime I exit/restart photoshop. 

While it's not like a huge deal breaker if I do remember to save my presets, it is very annoying to have it keep resetting... not to mention 2020 has crashed twice on me after updating. (and with the crash, come the reset) 

 

Didn't see any similar topics while I was browsing for solutions, just wondering are there anything I can do to stop photoshop to keep resetting my custom tools when I exit/restart photoshop? This was never a problem until this update.

Edit: Feb 20th '20. After updating photoshop with the Feb update and tested it out several times, I can confirm my presets doesn't reset anymore

 

{Thread renamed by moderator}

Adobe Community Professional
Correct answer by PECourtejoie | Adobe Community Professional

Hello, I suggest to update to V. 21.1 as there is a fix for disappearing tool presets: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

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Community Beginner ,
Jan 25, 2020

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After the most recent update the situation remains the same. No fix 😐

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Community Beginner ,
Jan 28, 2020

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Same issue, no fix for me either - old default tool presets keep coming back again and again 😞

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New Here ,
Jan 31, 2020

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Same issue here!. Just wanted to add to the noise so Adobe might help us. 

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Adobe Community Professional ,
Jan 31, 2020

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Community Beginner ,
Feb 06, 2020

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Same problem here. It is not fair. I have created a special brush making many different versions and I saved it in my tool presets as usual. Now I am in the middle of a work and just because I gave PS a break, my brush is gone and I can't remember all the options I used. Adobe, my painting will have different brush styles all around, thank you very much.

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Explorer ,
Feb 09, 2020

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OMG Halluhja! Finally I am seeing people having similar issues with PS 2020. EVERY TIME I open PS, on my WIN PC or WIN laptop, it resets the panel to it's default values. It all started with resetting the layers panel, shuffing all my custom, neatly organized layer styles into one folder calling it 'Your Styles', resets the panel settings and adds the default layer styles.

Yesterday, it started to wipe out all my brushes, leaving me with only the default brushes, and also restting the swatches panel.

 

I have done so much troubleshooting which did not make one bit of a difference, even unistalled the whole CC suit and starting from scratch.

 

Adone support, well, all I can say is I do not have time to wait hours for someone to actually answer my support chat. Tried twice patiently, for neary an hour but gave up! It also seems that ths thread is no longer monitored by Adobe, great!

 

*sigh

 

RG

Janine

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Explorer ,
Feb 10, 2020

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Wow, I nearly fell off my chair this morning, seeing another thread on the Photoshop Family website. I thought this issue only started happening with the update to PS 2020! 

 

The bug was reported over a year ago in that thread! I can't believe it has not been fixed in such a long time!

 

https://bit.ly/2UFK8Xi

 

Janine

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Adobe Community Professional ,
Feb 19, 2020

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Hello, I suggest to update to V. 21.1 as there is a fix for disappearing tool presets: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

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New Here ,
Apr 21, 2020

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No there isn't. The problem is still happening 

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