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Photoshop 2020 does not respond short after opening on macOS Catalina

Apr 02, 2020

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Hello,

 

since two days now my Photoshop does not work, it launches, goes past the 2020 launch graphic and then the window remains gray and unresponsive.

I restarted my computer, reinstalled Photoshop, deleted saved Preferences and still nothing changes.

Could you please do something? It just stopped functioning out of the blue, I did not delete nor change anything. My machine is MacBook Pro 2014 (Catalina OS).

I have already lost hours of work and this is quite annoying, considering Adobe prices have increased.

Screenshot 2020-04-02 at 15.08.02.png

 

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Crash or freeze, Mac, Problem or error

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Photoshop 2020 does not respond short after opening on macOS Catalina

Apr 02, 2020

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Hello,

 

since two days now my Photoshop does not work, it launches, goes past the 2020 launch graphic and then the window remains gray and unresponsive.

I restarted my computer, reinstalled Photoshop, deleted saved Preferences and still nothing changes.

Could you please do something? It just stopped functioning out of the blue, I did not delete nor change anything. My machine is MacBook Pro 2014 (Catalina OS).

I have already lost hours of work and this is quite annoying, considering Adobe prices have increased.

Screenshot 2020-04-02 at 15.08.02.png

 

{Thread renamed by moderator}

Topics

Crash or freeze, Mac, Problem or error

Views

49

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Adobe Employee ,
Apr 02, 2020

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Hi there,

Sorry to learn about the poor performance of Photoshop, as you've already tried multiple troubleshooting steps would you mind telling us the exact version of Photoshop and macOS Catalina you're on?

Also, could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

 

Regards,
Sahil

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Apr 16, 2020

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Hello,

 

I did deselect the Graphics Processor and I did reset the Preferences and move the UXP to the Desktop.

Nothing seems to work. 

 

The exact MacOS Catalina version is : 10.15.4 (more info i send via screenshot),
Screenshot 2020-04-16 at 13.56.33.png

the exact version of Photoshop is the newest one that I downloaded via Adobe Creative Cloud: 21.1.2 (see screenshot)
Screenshot 2020-04-16 at 13.58.51.png

 

Thank you,
Klara

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Apr 24, 2020

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Hey Klara, 

 

any luck? I am having the SAME issue as you. All the steps you've tried, I have tried too. Nothing has worked. So frustrating.

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