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Photoshop 2020 doesn't recognize scratch disk size correctly on Mac

Community Beginner ,
May 15, 2020

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Hello! 

 

I can't open photoshop. I'm using an external SSD as scratch disk but photoshop doesn't recognize its real free space. It allways show same free space as main HD. It has 60GB free space.

 

Any help? Thanks! 🙂

 

Captura de pantalla 2020-05-15 a las 12.21.01.png

 

{Thread title edited by moderator}

 Hello! 

 

I discovered why photoshop "thinks" both drives has the same free space. I don't know why, but the internal name of the disk has been change. "SSS Externo" had "SSD Externo 1" internally (the name its given in the terminal). 

 

Changing the name in disk utility app and adding the "new" scratch disk, solved this problem.

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Photoshop 2020 doesn't recognize scratch disk size correctly on Mac

Community Beginner ,
May 15, 2020

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Hello! 

 

I can't open photoshop. I'm using an external SSD as scratch disk but photoshop doesn't recognize its real free space. It allways show same free space as main HD. It has 60GB free space.

 

Any help? Thanks! 🙂

 

Captura de pantalla 2020-05-15 a las 12.21.01.png

 

{Thread title edited by moderator}

 Hello! 

 

I discovered why photoshop "thinks" both drives has the same free space. I don't know why, but the internal name of the disk has been change. "SSS Externo" had "SSD Externo 1" internally (the name its given in the terminal). 

 

Changing the name in disk utility app and adding the "new" scratch disk, solved this problem.

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Performance, Problem or error

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1.5K

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May 15, 2020 0
Adobe Employee ,
May 15, 2020

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Hi there,

 

We are sorry about the issue with the Scratch disk preferences in Photoshop. Would you mind sharing the macOS version you are using on the computer? Also, please check and confirm the file format of the external SSD you are using.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Regards,

Nikunj

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May 15, 2020 0
Community Beginner ,
May 15, 2020

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Hi! 

 

I'm on macOS 10.15.2 and SSD disk is Mac OS Plus Con Registro (I don't know how is it called in english, sorry. Is the first one apple recommends when you erase a disk).

 

I can't delete preferencies as you mentioned on those tutorials. I can't open Photoshop more than that screenshot i shared. 😞

 

Thanks

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May 15, 2020 0
Adobe Employee ,
May 16, 2020

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To reset the setting, you can manually navigate to Users/[user name]/Library/Preferences/
Adobe Photoshop [version] Settings and move the Settings folder to the desktop. Once done, try and launch Photoshop to check if it helps.

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May 16, 2020 0
Community Beginner ,
May 17, 2020

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Thank you! 

 

I couldn't open photoshop until I made space in my internal drive but the trouble continues. Now I've got 9,71GB free space in my internal hard drive and 60GB in the scratch disk, but photoshop "thinks" it has 9,71GB too.

 

Captura de pantalla 2020-05-17 a las 13.14.08.png

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May 17, 2020 0
Community Beginner ,
May 22, 2020

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 Hello! 

 

I discovered why photoshop "thinks" both drives has the same free space. I don't know why, but the internal name of the disk has been change. "SSS Externo" had "SSD Externo 1" internally (the name its given in the terminal). 

 

Changing the name in disk utility app and adding the "new" scratch disk, solved this problem.

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May 22, 2020 1
Adobe Employee ,
May 26, 2020

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Awesome, thanks for sharing the fix with us.

 

Thanks,

Mohit

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May 26, 2020 0
Community Beginner ,
Jun 20, 2020

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This is STILL a problem with 21.2. For heaven's sake, Adobe, this is making PS CC 2020 useless. Disk Utility shows 39GB free. PS CC Version USELESS shows less than 5. Cannot start PS. Going to have to edit in ON1 today, I guess.Screen Shot 2020-06-20 at 10.53.24 AM.png

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Jun 20, 2020 0
D Fosse LATEST
Adobe Community Professional ,
Jun 20, 2020

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Look closer. MacOS is also reporting 4.78 GB free.

 

But even so, 39GB is still nothing and you really need to free up space. You will soon have much bigger problems than Photoshop refusing to open. Your whole system is about to choke.

 

I can use up 39 GB in less than two minutes, just doing normal work.

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Jun 20, 2020 0