Highlighted

Photoshop 2020 error - can't see the "file" "edit" etc. buttons, and the program cannot function

New Here ,
Sep 23, 2020

Copy link to clipboard

Copied

Ela5C3A_0-1600878449993.png

Hi, 
I need help with my photoshop software. 

As seen above, it doesn't seem to show up on my screen properly. There are no "file" "edit" etc. tabs, also no "x" for closing the program or shrinking the window in the top right hand corner.

I don't have this problem with lightroom. 

Ela5C3A_1-1600878565032.png

I've uninstalled all versions of PS that I had, as well as LR and re-installed everything from the web, and no change. 

What do I do next to resolve this?

 

Thanks!

 

TOPICS
Problem or error

Views

35

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop 2020 error - can't see the "file" "edit" etc. buttons, and the program cannot function

New Here ,
Sep 23, 2020

Copy link to clipboard

Copied

Ela5C3A_0-1600878449993.png

Hi, 
I need help with my photoshop software. 

As seen above, it doesn't seem to show up on my screen properly. There are no "file" "edit" etc. tabs, also no "x" for closing the program or shrinking the window in the top right hand corner.

I don't have this problem with lightroom. 

Ela5C3A_1-1600878565032.png

I've uninstalled all versions of PS that I had, as well as LR and re-installed everything from the web, and no change. 

What do I do next to resolve this?

 

Thanks!

 

TOPICS
Problem or error

Views

36

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 23, 2020 0
Adobe Employee ,
Sep 23, 2020

Copy link to clipboard

Copied

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which operating system are you working on?

 

If you are using Windows, please check: https://feedback.photoshop.com/conversations/photoshop/photoshop-2020-menu-bar-missing/5f5f462c4b561...

 

Let us know if it helps!

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 23, 2020 0
Ela0D44 LATEST
New Here ,
Oct 01, 2020

Copy link to clipboard

Copied

Replying to the automated no-reply email I received. 

 

No, I did not get the support I needed. I figured out in my own to install an older version of PS. 

I have a high HD and an older graphics card on my system and every time I power off the new PS reboots with the old one. 
I'd like this fixed so I can have access to the version of PS I am paying for.
 
I use Windows.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 01, 2020 0