Photoshop 2020 freezes when I use the text tool on Windows 10

New Here ,
Feb 05, 2020 Feb 05, 2020

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The Photoshop program freezes everytime I use the text tool. Before the program worked fine but then I had to format my pc and now that I reintalled it through Adobe Creative Cloud, it doesn't work correctly.

 

The program open without any problems, I can use the rest of the tools exept the text tool.

I need help to find a solution to this problem because I can't be paying a subscription and not being able to use the program completely.

 

I am using Adobe Photoshop cc 2020 through a monthly subscription.

Someone help me please.

 

I have a laptop Windows 10, 16 memory ram, 2 disks, 1tb.

 
TOPICS
Crash or freeze, Windows

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Adobe Employee ,
Feb 05, 2020 Feb 05, 2020

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Hi there,

 

Sorry that Photoshop 2020 is freezing while using the Text tool.

 

Let's start troubleshooting the issue by resetting the Text tool itself. Checkout this article to know how to reset the Text tool: https://helpx.adobe.com/in/photoshop/kb/basic-troubleshooting.html#tool

 

If that does not help, chances are one of the font that the fint you're using or have in your library is not working as expected. We have a set of troubleshooting steps to identify such fonts. See https://helpx.adobe.com/in/photoshop/kb/troubleshoot-fonts-photoshop.html

 

Let us know how it goes.

 

Thanks,

Akash

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New Here ,
Jan 29, 2021 Jan 29, 2021

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I'm having the same issue. I have restarted my computer over 8 times. Every time I use the text tool it freezes and I can't save it. It says on 0% saving. So annoying.  

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Adobe Employee ,
Feb 03, 2021 Feb 03, 2021

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Hi there, 

 

Sorry about the frustrated experience with the Text tool in Photoshop. 

 

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G

 

You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks, 

Akash

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New Here ,
Apr 20, 2021 Apr 20, 2021

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I don't work 😞

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Adobe Community Professional ,
Apr 20, 2021 Apr 20, 2021

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Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

 

What have you done for all-purpose trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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New Here ,
Oct 09, 2020 Oct 09, 2020

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Were you ever able to figure out a solution? I am having the exact same problem.

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Explorer ,
Mar 31, 2021 Mar 31, 2021

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I am having the same problem. As soon as I select the text tool, I case to be able to do anything and have to close the program using task manager. I have tried re-setting the text tool, but that does not seem to make any difference. 

 

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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What have you done for trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

 

What have yo udone about font issues? 
https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

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Explorer ,
Mar 31, 2021 Mar 31, 2021

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I seem to have fixed the problem by selecting the vertical type tool instead of the horizontal type tool. It worked just fine. After I had done that the horizontal type tool miraculously started working again. No idea how that happened. 

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