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Photoshop 2020 freezes when I use the text tool on Windows 10

New Here ,
Feb 05, 2020

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The Photoshop program freezes everytime I use the text tool. Before the program worked fine but then I had to format my pc and now that I reintalled it through Adobe Creative Cloud, it doesn't work correctly.

 

The program open without any problems, I can use the rest of the tools exept the text tool.

I need help to find a solution to this problem because I can't be paying a subscription and not being able to use the program completely.

 

I am using Adobe Photoshop cc 2020 through a monthly subscription.

Someone help me please.

 

I have a laptop Windows 10, 16 memory ram, 2 disks, 1tb.

 
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Crash or freeze, Windows

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Photoshop 2020 freezes when I use the text tool on Windows 10

New Here ,
Feb 05, 2020

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The Photoshop program freezes everytime I use the text tool. Before the program worked fine but then I had to format my pc and now that I reintalled it through Adobe Creative Cloud, it doesn't work correctly.

 

The program open without any problems, I can use the rest of the tools exept the text tool.

I need help to find a solution to this problem because I can't be paying a subscription and not being able to use the program completely.

 

I am using Adobe Photoshop cc 2020 through a monthly subscription.

Someone help me please.

 

I have a laptop Windows 10, 16 memory ram, 2 disks, 1tb.

 
TOPICS
Crash or freeze, Windows

Views

982

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 05, 2020 0
Adobe Employee ,
Feb 05, 2020

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Hi there,

 

Sorry that Photoshop 2020 is freezing while using the Text tool.

 

Let's start troubleshooting the issue by resetting the Text tool itself. Checkout this article to know how to reset the Text tool: https://helpx.adobe.com/in/photoshop/kb/basic-troubleshooting.html#tool

 

If that does not help, chances are one of the font that the fint you're using or have in your library is not working as expected. We have a set of troubleshooting steps to identify such fonts. See https://helpx.adobe.com/in/photoshop/kb/troubleshoot-fonts-photoshop.html

 

Let us know how it goes.

 

Thanks,

Akash

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Feb 05, 2020 0
New Here ,
Oct 09, 2020

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Were you ever able to figure out a solution? I am having the exact same problem.

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Oct 09, 2020 0