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Photoshop 2020 gradient BUG

Community Beginner ,
Nov 07, 2019

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When i try to change the colors in the gradient editor box PSD freezes. With the previous version gradients works normal, but now i have to force quit

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Correct answer by jane-e | Adobe Community Professional

The update to 21.0.1 (released this morning) should fix this bug. Please try it and post back.

~ Jane

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Bug, Crash or freeze, Mac, Problem or error

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Photoshop 2020 gradient BUG

Community Beginner ,
Nov 07, 2019

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When i try to change the colors in the gradient editor box PSD freezes. With the previous version gradients works normal, but now i have to force quit

Adobe Community Professional
Correct answer by jane-e | Adobe Community Professional

The update to 21.0.1 (released this morning) should fix this bug. Please try it and post back.

~ Jane

Topics

Bug, Crash or freeze, Mac, Problem or error

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3.4K

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Most Valuable Participant ,
Nov 07, 2019

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Are you writing custom gradients you create do not work?  Please explain what you mean by PSD freezes. Adobe made changes to the gradient editor in 2020.  However, I do use the editor so I doe not know how to use it and would not know what is new or changed.  I just played with creating a custom gradient and added it to an empty layer over an image.   I can not state I had a problem or bug.

image.png

JJMack

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Participant ,
Nov 07, 2019

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I have the same problem with Photoshop 2020. It freezes (hangout) when you create a GRADIENT FILLING LAYER and enter the gradient editor and try to make modifications: 1) if you edit the gradient, when you start modifying it it freezes; 2) If you only choose another one, when you click OK to accept the change, it also freezes. I would appreciate if someone have a workaround. PLEASE NOTE: THIS HAPPEN WITH THE "GRADIENTE FILLING LAYER".

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Most Valuable Participant ,
Nov 07, 2019

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Can you tell us how to produce that problem. I have been unable te produce the problem on my windows 10 PS 2020 workstation. Try setting your PS 2020 Tools and user Preferences. When I double click on a gradient fill layer content thumbnail the Gradient fill Dialog opens  I can click on the gradient in the dialog to open the gradient editor make changes  select other gradients. I can not produce the problem you are having.

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JJMack

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New Here ,
Nov 08, 2019

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I'm having the same problem. I'm on a macbook pro, Catalina. I just wanted to add a gradient to my layer and all works fine until I choose a color for my starting point. From the moment you pick a color and click ok, PS starts to hang and you can't do anything but "Force quit" it.

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Most Valuable Participant ,
Nov 08, 2019

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I can not test on a Mac. I no longer have access to any my son moved to Microsoft Studio 2 and his wife only has a Mac Air without any Adobe software. I do not see a problem on Windows on my machine.

JJMack

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Adobe Community Professional ,
Nov 08, 2019

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Hi

It’s a known bug. I was a teaching assistant for three labs at Adobe MAX this week and before each lab we went to PS > Prefs > Performance > Enable Legacy Composting. This helped on most of the hundred or more Macs in the lab, but a few still crashed in each session. Can you try this and see if it works?

 

The few that crashed anyway did not crash the second time, but we had to turn on Legacy Composting again. Be sure to save before editing a gradient.

 

Jane

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Adobe Community Professional ,
Nov 08, 2019

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No issues here with PS 2020 v21.0.0 on Windows 10 and NVidia 1080GTX

 

Dave

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Adobe Community Professional ,
Nov 08, 2019

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All OK here with similar system to Dave, so is it OSX specific?

 

Windows 10, RTX 2070 

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Adobe Community Professional ,
Nov 08, 2019

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Hi carlos_yabibs60816560, CarlosGordillo , and tim.vanhalewyck,

What OS are each of you on? I can't get it to crash on my Mac when I edit a gradient. I did observe the issue at Adobe MAX.

~ Jane

 

 

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Adobe Community Professional ,
Nov 08, 2019

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It might be helpful to know not just which platform, but which version?  

Is it only happening with Catalina for instance?

Does using Legacy Compositing fix it?

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Community Beginner ,
Nov 08, 2019

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Hi. Im using Mojave on my imac. I enabled Legacy Composting but it didn´t work. It seems to be a problem with the color pick box. When i try to change the color of a gradient or a stroke or shadow, the program stops responding. I also try to erased the custom preference file, but it didn´t work either. For now I decide to go back to PSD 20.0.7

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Participant ,
Nov 08, 2019

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Jane-e, I´m on a iMac late 2015 with macOS Mojave 10.14.5. It seems this issue is affecting only some Mac machines. I tried enabling Legacy Composing but don´t work for me. What would be your opinion: is convinient upgrade my system to Catalina?

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Participant ,
Nov 08, 2019

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Jane-e, I´m on a iMac late 2015 with macOS Mojave 10.14.5. It seems this issue is affecting only some Mac machines. I tried enabling Legacy Composing but don´t work for me. What would be your opinion: is convinient upgrade my system to Catalina?

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New Here ,
Nov 09, 2019

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Jane-e, I'm on a MacBook Pro (Retina, Mid 2012),

processor 2,6 GHz Quad-Core Intel Core i7,

memory 8 GB 1600 MHz DDR3,

graphics :

NVIDIA GeForce GT 650M 1 GB

Intel HD Graphics 4000 1536 MB

Turning Legacy Composting on fixed it for me but then I'm wondering, am I missing out on certain functionalities now?

 

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