Photoshop 2020 Keeps Crashing (MacBook Pro - macOS Catalina)

Community Beginner ,
Mar 08, 2020 Mar 08, 2020

Copy link to clipboard

Copied

Photoshop automatically updated, and now it crashes on my Macbook Pro. I will open a file and then when I try to do something it crashes. I've tried uninstalling, and reinstalling and restrating my Mac. Anyone have any clues as to why? Or what I can do to fix this? I use Photoshop all the time and this is really hindering my work. 

TOPICS
Crash or freeze, Problem or error

Views

31.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Mar 09, 2020 Mar 09, 2020
Hi there, Sorry that Photoshop 2020 keeps crashing on your computer when opening a file.  Would you mind resetting the preferences of Photoshop and let us know if it helps? To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop. Also, make sure that you back up all your...

Likes

Translate

Translate
Adobe Employee ,
Mar 09, 2020 Mar 09, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry that Photoshop 2020 keeps crashing on your computer when opening a file. 

 

Would you mind resetting the preferences of Photoshop and let us know if it helps?

To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

 

Also, make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/in/photoshop/using/preset-migration.html

 

Thanks,

Akash

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 10, 2020 Mar 10, 2020

Copy link to clipboard

Copied

Sweet! That worked. Thank you for the help. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 13, 2020 Jun 13, 2020

Copy link to clipboard

Copied

I'm having a similar problem. When I launch Photoshop2020 it launches the start page and stops responding. This happened with mojave so I updated to Catalina (15.5) and the problem persists. I tried the solution above but it still won't work.

Any other suggestions?

kabii

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2020 Nov 30, 2020

Copy link to clipboard

Copied

hii. i have the same problem with your photoshop. did you have solved the problem? please tell me, it sucks i can't finish my work 😭

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 13, 2020 Jun 13, 2020

Copy link to clipboard

Copied

After trying this solution several times, uninstalling, restarting, reinstalling, the problem continues. I launched Photoshop from terminal and this is where it seems to get stuck :

 

Creating new log file at: /Users/.../Library/Logs/Adobe/Adobe Photoshop 2020//ACPL__2020-06-13_20-19-26-631592-+0200_00.log
2020-06-13 20:19:27.166 Adobe Photoshop 2020[1486:29783] Reachability Flag Status: xR ------- networkStatusForFlags
<4792643008> <DynamicLink> <5> Attempting to launch dynamiclinkmanager
<4792643008> <DynamicLink> <5> /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/MacOS/DynamicLinkMediaServer/dynamiclinkmanager.app

<4792643008> <DynamicLink> <5> Increase wait time to 32

 

Repeated alerts popped up, I cancelled each, and eventually they went away, and after about 5 minutes it finally responded and i was able to open a file.

Terminal added this

objc[1543]: Class HTTPHeader is implemented in both /Library/Application Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/MacOS/AdobeGCClient (0x1064e74f0) and /Library/Application Support/Adobe/AdobeGCClient/HDPIM.dylib (0x1099a1890). One of the two will be used. Which one is undefined.
objc[1543]: Class ProxyManager is implemented in both /Library/Application Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/MacOS/AdobeGCClient (0x1064e7540) and /Library/Application Support/Adobe/AdobeGCClient/HDPIM.dylib (0x1099a18e0). One of the two will be used. Which one is undefined.
*** GPU Warning: GPU model is black-listed for GPU3. ***
objc[1486]: Class CertificateVerifier is implemented in both /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/MacOS/Adobe Photoshop 2020 (0x1130ae9d8) and /Library/Application Support/Adobe/Adobe Desktop Common/LCC/imshelper.dylib (0x216b43648). One of the two will be used. Which one is undefined.
[0613/202949.508124:ERROR:local_storage_context_mojo.cc(706)] Lost connection to database
logout.
I can now start it up, but it takes a long, long time.



Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 04, 2020 Oct 04, 2020

Copy link to clipboard

Copied

still won't work, keep closing down again. what should i do next?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 21, 2020 Oct 21, 2020

Copy link to clipboard

Copied

Same problem here, seems many people are experiecing the exact same issue... Dear Adobe devellopers, please do something, this represents working hours going to the bin....

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 30, 2020 Oct 30, 2020

Copy link to clipboard

Copied

I'm having the same issue with Photoshop and InDesign. Adobe are not helping me on the chat and none of the simple fixes in the trouble shooting guide are doing anything. Both programmes crash and close within the first few seconds when I open them and i can't work! 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 30, 2020 Nov 30, 2020

Copy link to clipboard

Copied

Have you tried the solution that is given in this thread when I initially asked? That worked for me. If not you may want to try uninstalling and reinstalling. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2020 Nov 30, 2020

Copy link to clipboard

Copied

I do have tried the solution but it kept crashing. But now my photoshop is working, i don't know how. A couple days later, i just tried to open a psd file, and it's working. 
sorry if it's not helping 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 22, 2021 Feb 22, 2021

Copy link to clipboard

Copied

UGH i have deleted and reinstalled 5 times! The app crashes as soon as I drag a file into it. HELP!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 06, 2021 Apr 06, 2021

Copy link to clipboard

Copied

LATEST

Hi all,

 

We're sorry for the crash issue. Could you please install the latest version of Photoshop 22.3 and Adobe Creative Cloud Desktop and check if that helps to resolve the crash problem.

 

Also, on what step Photoshop is crashing for you? Submit the crash report along with your email address. Here's the article for the steps: https://adobe.ly/38U5QKP

 

Thanks,

Mohit

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines