Photoshop 2020 keeps shutting down

New Here ,
Jan 06, 2020 Jan 06, 2020

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Is anybody having issues with photoshop shutting down after opening the program?

I open the program, load what I want to work on and by doing just nothing for about 2 or 3 minutes, the screen flickers and the program closes. Its been going on since I bought the membership (which was november of last year) Ever since this, I fear of losing all my work on a project that I want to do so I just steer away from the PS. I really need a fix on this.

 

I have a HP Spectre with an Intel core i7-8565U processor and NVIDIA GeForce graphics

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Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
Jan 06, 2020 Jan 06, 2020

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Nothing similar ever happend to me nor I know for similar problem. It has to do with your machine or system, it is not Photoshop bug.

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Adobe Community Professional ,
Jan 06, 2020 Jan 06, 2020

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I haven't had this issue recently. Have you tried doing a hard restart of your computer?  

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New Here ,
Jan 06, 2020 Jan 06, 2020

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Done it before and I even unistalled and reinstalled PS and it's still giving me the same problem.

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Adobe Community Professional ,
Jan 06, 2020 Jan 06, 2020

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What version of Windows and Photoshop are you using.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jan 06, 2020 Jan 06, 2020

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Windows 10 and Photoshop version 21.0.2

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Adobe Community Professional ,
Jan 06, 2020 Jan 06, 2020

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How much available RAM?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jan 08, 2020 Jan 08, 2020

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16 GB of RAM

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Adobe Community Professional ,
Jan 08, 2020 Jan 08, 2020

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Have you checked to make sure you have current/updated video drivers?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jan 08, 2020 Jan 08, 2020

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Yes, both my display adapters are current.

It shows that I have NVIDIA GeForce MX150 and Intel(R) UHD Graphics 620 Adapters

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Adobe Community Professional ,
Jan 08, 2020 Jan 08, 2020

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That could be your issue.

Photoshop experiences a number of issues when there are two different display drivers in use.

Follow the steps outlined in this document:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

Specifically step 7 in troubleshooting:

"Multiple graphics cards with conflicting drivers can cause problems with GPU-accelerated or enabled features in Photoshop. For best results, connect two (or more) monitors into one graphics card."

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Apr 11, 2020 Apr 11, 2020

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i'm expiriencing this same problem😭😭

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Adobe Community Professional ,
Apr 11, 2020 Apr 11, 2020

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Hello, you won't get help without providing information that can help us target the issue, please post the contents of help>system info, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

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New Here ,
Dec 02, 2020 Dec 02, 2020

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I am having the same problem. I'll be working on something and then it will ask me do I want to save before quitting, then close the program and sign me out. It's really annoying as it will happen after about 5-10 minutes, every time. I've got everything updated, I've  tried all the suggestions. It's started doing it in the past couple of weeks. 

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Adobe Community Professional ,
Dec 03, 2020 Dec 03, 2020

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HEllo, we can't help you without more information, please post the contents of help>system info, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

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New Here ,
Dec 17, 2020 Dec 17, 2020

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I am beginning to experience the same issue...photoshop did an automatic update to 2021 and I have updated my Macbook Pro to macOS 11.1. I can open photoshop but as soon as I begin to work on a project it shuts down.

Below it what I copied from Help>System Info

Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033 x64 Number of Launches: 0 Operating System: Mac OS 11.0.0 System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 4 Logical processor count: 8 Processor speed: 2300 MHz Built-in memory: 8192 MB Free memory: 3538 MB Memory available to Photoshop: 6238 MB Memory used by Photoshop: 70 % ACP.local Status: - SDK Version: 1.34.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 4.3.71.1 - Min Core Sync Required: 4.3.28.24 ACPL Cache Config: - Time to Live: 5184000 seconds - Max Size: 20480 MB - Purge Percentage: 50% - Threshold Percentage: 85% - Purge Interval: 60 seconds Live Edit Client SDK Version: 3.77.11 Native GPU: Enabled. Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin The GPU Sniffer crashed on 1/4/18 at 10:00:54 AM Display: 1 Main Display Display Bounds: top=0, left=0, bottom=1080, right=1920 OpenGL Drawing: Enabled. OpenGL Allow Old GPUs: Not Detected. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True. AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB=1536
glgpu[0].GLName="16925958"
glgpu[0].GLVendor="INTEL"
glgpu[0].GLRenderer="16925958"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Nov 23 2020 03:06:15)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1610
clgpu[0].CLName="Intel(R) Iris(TM) Plus Graphics 655"
clgpu[0].CLVendor="INTEL"
clgpu[0].CLBandwidth=3.200000e+10
clgpu[0].CLCompute=175.154405
clgpu[0].CLRawDeviceName=Intel(R) Iris(TM) Plus Graphics 655
clgpu[0].CLRawDeviceVendor=Intel Inc.
clgpu[0].CLRawPlatformName=Apple
clgpu[0].CLRawPlatformVendor=Apple
nativegpu[0].NativeName="Intel(R) Iris(TM) Plus Graphics 655"
License Type: Subscription Serial number: 90970624218769554513 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2021/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 233.5G, 58.5G free Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/ Installed components: dvametadata.framework dvametadata 14.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.164527 79.164527 ICUUnicode.framework ICUUnicode dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe ICUConverter.framework ICUConverter dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe AdobeCrashReporter.framework AdobeCrashReporter 8.0.7 boost_system.framework boost_system 14.0.0.0 AdobeACE.framework AdobeACE 2.20.02.47479 79.624517 dvanet.framework dvanet 14.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 14.0.0.0 dvascripting.framework dvascripting 14.0.0.0 dvaappsupport.framework dvaappsupport 14.0.0.0 dvaunittesting.framework dvaunittesting 14.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.46941 79.622927 AIDE.framework AIDE 1.5.0.47198 79.623792 dynamiclink.framework dynamiclink 14.0.0.0 dvaaccelerate.framework dvaaccelerate 14.0.0.0 dvametadataUI.framework dvametadataUI 14.0.0.0 boost_filesystem.framework boost_filesystem 14.0.0.0 AdobeBIB.framework AdobeBIB 1.2.03.47479 79.624517 AdobeXMPFiles.framework AdobeXMPFiles 79.164527 79.164527 AdobeLinguistic.framework 194855b5b2cb7a043e8696dc032154338fb09390 dvaplayer.framework dvaplayer 14.0.0.0 PlugPlugOwl.framework PlugPlugOwl 10.0.0.80 libzip.framework libzip 14.0.0.0 AdobeAGM.framework AdobeAGM 4.30.87.47479 79.624517 adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 6.0 79.623146 AdobePDFL.framework AdobePDFL 15.0.0.46993 79.395135 dvavulcansupport.framework dvavulcansupport 14.0.0.0 dvacore.framework dvacore 14.0.0.0 AdobePIP.framework AdobePIP 8.1.0.94 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.46941 79.622927 dvatransport.framework dvatransport 14.0.0.0 AdobeXMP.framework AdobeXMPCore 79.164527 79.164527 AdobeJP2K.framework AdobeJP2K 1.2.2.46701 79.275695 dvaaudiodevice.framework dvaaudiodevice 14.0.0.0 LogSession.framework LogSession 8.1.0.94 PlugPlugExternalObject.framework 10.0.0.80 utest.framework utest 14.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 1.0.47013 79.623146 dvametadataapi.framework dvametadataapi 14.0.0.0 WRServices.framework WRServices 16.0.0 16.0.0.0 AdobeBIBUtils.framework AdobeBIBUtils 1.1.47479 79.624517 boost_threads.framework boost_threads 14.0.0.0 AdobeCoolType.framework AdobeCoolType 5.17.00.47479 79.624517 boost_regex.framework boost_regex 14.0.0.0 boost_program_options.framework boost_program_options 14.0.0.0 dvamediatypes.framework dvamediatypes 14.0.0.0 AdbePM.framework AdbePM 5.0.00.377277 1.624362 boost_date_time.framework boost_date_time 14.0.0.0 dynamic-torqnative.framework Torq Native uxp-4.1.4.7 AdobeMPS.framework AdobeMPS 5.8.1.47294 79.624152 dvaui.framework dvaui 14.0.0.0 ICUData.framework ICUData dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe dvamarshal.framework dvamarshal 14.0.0.0 Unified Extensibility Platform uxp-4.1.4.7 Required plugins: Accented Edges 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 22.1.0, © 2014-2020 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 22.1 © 1993-2020 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 13.1 (658), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 13.1 (658), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 22.1 © 2002-2020 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 22.1 © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 22.1 © 2003-2020 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 22.1 © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Eazel Acquire 22.1 © 2007-2020 Adobe. All rights reserved. - from the file “EazelAcquire.plugin” Entropy 22.1 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 22.1 © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 22.1 © 1990-2020 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 22.1 © 2020 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IGES 22.1 © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin” Ink Outlines 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 22.1 © 2001-2020 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 22.1 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 22.1.0, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 22.1.0, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 22.1.0, © 2001-2020 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 22.1 © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 22.1 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 22.1 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 22.1 © 1993-2020 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 22.1 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 22.1.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 22.1 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 22.1 © 1990-2020 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 22.1 © 1990-2020 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 22.1.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 22.1 © 1993-2020 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 22.1.0, © 1991-2020 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 3.8.0.28 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.8.0/" CDO: 1.76.10
CmdN: 1.5.18
CDP: 1.100.16 Unified Panel (Loaded) 1.2.0.13 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/" ccx-timeline (Prepared) 2.6.27.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/" Neural Filters (Prepared) 1.3.1.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/" Photoshop UXP Export-As (Prepared) 5.3.2.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/" Photoshop Personalization (Loaded) 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/" Plugins Panel (Prepared) 1.1.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/" Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/index.html” New Document 3.4.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.4.0/fnft.html?v=3.4.0.16” com.adobe.inapp.typekit.purchase 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/purchaseTypekit.html” Home 2.15.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.15.0/index.html?v=2.15.0.7” com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/extensions/capture/capture.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/extensions/stock-panel-licensing/index.html” Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Installed TWAIN devices: NONE

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New Here ,
Feb 07, 2021 Feb 07, 2021

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Happens to me too for the past few months. I walk away for a few minutes and Photoshop CC is gone! All my work is lost. It's very frustrating...  Airpix

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New Here ,
Apr 12, 2021 Apr 12, 2021

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I've been having this issue lately and its starting to get to the point where I'm fed up with adobe photoshop and my laptop. It's like I'm paying all of this money just for the application to close and shut down on me?!

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New Here ,
Apr 28, 2021 Apr 28, 2021

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I have the same issue and I assume it is an anti-piracy update. With the tight deadlines I work to, it is making it almost impossible to rely on Photoshop and the stress when it happens on deadline is horrendous. Sort this please, Adobe 😞

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