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Photoshop 2020 on Windows 10 - Cannot Open Files - Receive spinning wheel that never goes away

New Here ,
Sep 02, 2020

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Hey There - 

 

I am an IT admin and we just updated a set of computers from 2018->2020. Ever since this all of my users are receiving this spinning box that never goes away when they go File-> Open within photoshop.

 

 

Matt5DE8_0-1599058653685.png

 

They are able to get around this by dragging files into photoshop or going to the directory and opening the file from there - however nothing is allowing them to use File->Open which is not ideal. They are all running Windows 10 1909 if that helps.

 

Any ideas? Are there any logs I can look at?

 

Topics

Bug, Import and export, Problem or error, Windows

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Photoshop 2020 on Windows 10 - Cannot Open Files - Receive spinning wheel that never goes away

New Here ,
Sep 02, 2020

Copy link to clipboard

Copied

Hey There - 

 

I am an IT admin and we just updated a set of computers from 2018->2020. Ever since this all of my users are receiving this spinning box that never goes away when they go File-> Open within photoshop.

 

 

Matt5DE8_0-1599058653685.png

 

They are able to get around this by dragging files into photoshop or going to the directory and opening the file from there - however nothing is allowing them to use File->Open which is not ideal. They are all running Windows 10 1909 if that helps.

 

Any ideas? Are there any logs I can look at?

 

Topics

Bug, Import and export, Problem or error, Windows

Views

30

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 04, 2020

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Hi there,

Sorry to hear about this, are the files stored on a server?

 

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

 

Regards,
Sahil



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