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Photoshop 2020 Opening, but cannot create new files or open old files on macOS

New Here ,
Aug 13, 2020

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Hi, 

 

When I open photoshop 2020 on my macbook pro (also 2020) photoshop starts but I cannont create a new file or open any files. I have tried uninstalling and reinstalling photoshop multiple times and this still does not resolve the issue. I have also tried restarting my macbook and did a facotry reset as well and this still has not worked. 

 

The exact same thing is also happening for premeire. Please help!!! I am a freelance graphic designer so I need this fixed quick! 

 

 

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Download and install, Mac, Performance, Problem or error

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Photoshop 2020 Opening, but cannot create new files or open old files on macOS

New Here ,
Aug 13, 2020

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Hi, 

 

When I open photoshop 2020 on my macbook pro (also 2020) photoshop starts but I cannont create a new file or open any files. I have tried uninstalling and reinstalling photoshop multiple times and this still does not resolve the issue. I have also tried restarting my macbook and did a facotry reset as well and this still has not worked. 

 

The exact same thing is also happening for premeire. Please help!!! I am a freelance graphic designer so I need this fixed quick! 

 

 

{Thread title edited by moderator}

TOPICS
Download and install, Mac, Performance, Problem or error

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24

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Aug 13, 2020 0
nikunj.m LATEST
Adobe Employee ,
Aug 13, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which macOS version are you using? Are you  getting an error while trying to create a new document or open a file? It would be helpful if you could share a screenshot.

 

You can try signing out of the Creative Cloud desktop app after quiting all apps and then signing back in to check if that helps.

 

Regards,

Nikunj

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