Highlighted

Photoshop 2020 / Premiere / after effects crashing on startup on Windows 10

New Here ,
Aug 20, 2020

Copy link to clipboard

Copied

Hi 

I am on windows 10 and and have creative cloud 2020 and since one week impossible to launch any of the applications, I tried to uninstall was also impossible to uninstall any suggestions ? I also tried to delete the whole photoshop folder from the Roaming appdata !  any hints? 

 

thanks in advce

 

Nicolas5c7c_0-1597958528601.png

 

 

{Thread title edited by moderator}

 

TOPICS
Crash or freeze, Problem or error, Windows

Views

32

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop 2020 / Premiere / after effects crashing on startup on Windows 10

New Here ,
Aug 20, 2020

Copy link to clipboard

Copied

Hi 

I am on windows 10 and and have creative cloud 2020 and since one week impossible to launch any of the applications, I tried to uninstall was also impossible to uninstall any suggestions ? I also tried to delete the whole photoshop folder from the Roaming appdata !  any hints? 

 

thanks in advce

 

Nicolas5c7c_0-1597958528601.png

 

 

{Thread title edited by moderator}

 

TOPICS
Crash or freeze, Problem or error, Windows

Views

33

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 20, 2020 0
nikunj.m LATEST
Adobe Employee ,
Aug 21, 2020

Copy link to clipboard

Copied

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us if the problem started after an update for Windows or the Adobe apps? Are you facing issues trying to re-install the apps?

 

Please try updating the graphics card drivers to the latest version from the manufacturers website. You can also try uninstalling and re-installing the drivers to check if that helps.

 

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 21, 2020 0