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Photoshop 2020 / Premiere / after effects crashing on startup on Windows 10

New Here ,
Aug 20, 2020 Aug 20, 2020

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Hi 

I am on windows 10 and and have creative cloud 2020 and since one week impossible to launch any of the applications, I tried to uninstall was also impossible to uninstall any suggestions ? I also tried to delete the whole photoshop folder from the Roaming appdata !  any hints? 

 

thanks in advce

 

Nicolas5c7c_0-1597958528601.png

 

 

{Thread title edited by moderator}

 

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Adobe
Adobe Employee ,
Aug 21, 2020 Aug 21, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us if the problem started after an update for Windows or the Adobe apps? Are you facing issues trying to re-install the apps?

 

Please try updating the graphics card drivers to the latest version from the manufacturers website. You can also try uninstalling and re-installing the drivers to check if that helps.

 

Regards,

Nikunj

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