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Photoshop 2020 problems - I'm not happy (Freezes while saving/program error, freezes in liquify)

New Here ,
Aug 13, 2020

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I installed photoshop 2020 last week because I heard that the mask refine tool was improved upon. I am working on a lot of models with hair so I thought this would be helpful. Unfortunately, I am losing a lot of work because of the app hanging up. Is anyone else having this problem? I am on an imac pro running catalina. The same thing happened on another brand new imac pro that does not belong to me. 

Here is what has happened (numerous times) over several days:

Problems saving: Program error message while trying to save. Tried selecting the bottom layer/doing a "save as" and changing the name/etc. Sometimes it will save, other times it won't. Sometimes it gives me the program error message but then won't let me try to save it again because it says it is already saving and I have to wait until saving is complete to save. But I can't save because it is stuck on 0%. There seems to be no rhyme or reason why this happens. I am working on .psbs with smart objects. Only solution is to force quit. 

Freezing in the liquify tool. Gets stuck with the bar that says liquifying and hangs indefinitely. Only solution is to force quit and lose work. Again, no clue why this happens, it does not happen every time but has happened a few times.

I am really not happy. I am a retoucher and time is money. I really don't like doing work twice. Anyone else having a hard time with 2020? Should I simply go back to using 2019?

Thanks,

Amy

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Bug, Crash or freeze, Problem or error

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Photoshop 2020 problems - I'm not happy (Freezes while saving/program error, freezes in liquify)

New Here ,
Aug 13, 2020

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I installed photoshop 2020 last week because I heard that the mask refine tool was improved upon. I am working on a lot of models with hair so I thought this would be helpful. Unfortunately, I am losing a lot of work because of the app hanging up. Is anyone else having this problem? I am on an imac pro running catalina. The same thing happened on another brand new imac pro that does not belong to me. 

Here is what has happened (numerous times) over several days:

Problems saving: Program error message while trying to save. Tried selecting the bottom layer/doing a "save as" and changing the name/etc. Sometimes it will save, other times it won't. Sometimes it gives me the program error message but then won't let me try to save it again because it says it is already saving and I have to wait until saving is complete to save. But I can't save because it is stuck on 0%. There seems to be no rhyme or reason why this happens. I am working on .psbs with smart objects. Only solution is to force quit. 

Freezing in the liquify tool. Gets stuck with the bar that says liquifying and hangs indefinitely. Only solution is to force quit and lose work. Again, no clue why this happens, it does not happen every time but has happened a few times.

I am really not happy. I am a retoucher and time is money. I really don't like doing work twice. Anyone else having a hard time with 2020? Should I simply go back to using 2019?

Thanks,

Amy

TOPICS
Bug, Crash or freeze, Problem or error

Views

104

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Aug 13, 2020 0
Adobe Employee ,
Aug 14, 2020

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Hi,

 

We're sorry about the trouble with Photoshop 2020. Please go to the System Preferences of your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list on the left and check if Photoshop is added to the Accessibility list with a check mark infront of it. If not, you can add Photoshop to the list by unlocking the window using the lock at the bottom left and then clicking the + icon. Also, grant permissions to Photoshop under Full disk access. Once done, restart the computer to check if that helps.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Aug 14, 2020 0
New Here ,
Aug 14, 2020

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Thanks for your response, Nikunj. It was not added to the accessibility list, nor did it have full disk access. Do you think this will fix my problems? I am reluctant to use it anymore since I have had two spinning wheel freezes in the past half hour and had to force quit and lose work. The past two times it froze once while I was using the refine mask tool, and a second time when I was painting on the mask with a normal brush. I have already tried resetting preferences. I also have been having issues with my custom keyboard preferences disappearing so I keep reloading them. I'm pretty fed up at this point, so my plan was to just return to CC 2019 version. 

Also, if you have any way to submit feedback to the developer team, can you tell them that I appreciate the new warp tool options but for the sake of efficiency it would be nice to just have the option to have a grid appear(like before) rather than having to place all of the warp points. Sometimes that is more useful. Cheers!

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Aug 14, 2020 0
New Here ,
Aug 14, 2020

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I did as you requested, and I am still having problems. I just got a program error message again while trying to save. Also permissions seem to keep resetting on their own so that my workspave resets. It is super buggy for me. I don't konw what else to do. I have a very fast new computer with plenty of scratch disk and ram and a decent graphics card. I don't really know what else to do at this point. 

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Aug 14, 2020 0
nikunj.m LATEST
Adobe Employee ,
Aug 17, 2020

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Hi,

With the changes in macOS Catalina, applications can only access certain operating system features if they are added to the Accessibility list.

If you wish to share you feedback with the product team, you can share it here: https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop

 

If the issue still persist, try optizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

Regards,

Nikunj

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Aug 17, 2020 1