My Adobe Photoshop auto-updated for me this morning (yay!) but as I have been using it throughout the day, it has started to lag. At this point I wasn't even able to make a selection without having to wait 10 minutes (approximately) before it was ready to move on to the next step. Is there a reason it's running so slow?
I rolled back to earlier versions and I was okay until recently as I decided to give the update another shot and hell it is dreadfully sluggish and crashes every now and then. A simple Export for 500 x 800 px image with 5 layers took 3 restart and 2 minutes wait for the user interface to appear.
As painful as it is to say, I started to check my other options for an image editor. There must be someone out there to come up with an alternative program. Look what DaVinci Resolve did with Adobe Premiere in a very short time.
Adobe! if you carry on taking this lightly, you're seriously risking loosing your users.
PLEASE FIX YOUR PRODUCT
As mentioned before, I'd really post in the below, external, Photoshop community. The guy below, an Adobe employee, picked up the issue I and others posted in there, and it was eventually resolved.
Worth a shot!
Yep, just terrible LAG with Photoshop. I have a killer computer and never had this issue before. It takes an extra second to make selections or move something with the move tool. It's TERRIBLE to say the list. Can't work this way. Please fix!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good News!!! because misery loves company! I have been dealing with this for months while receiving complete and total disregard for answers from Adobe. Not only am I contracted to visual information for several large companies... I am on contract with a Medical Center for IT.. Let me tell you if I responded the way Adobe has I would rightly so get fired!
Is it related to the Operating System? The performance issue was present in Mohave so I upgraded to Catalina (Logical yes?) Did it work? NO! In fact, it has gotten significantly worse.
Is it related to File size? Kind of, but it appears to be a caching issue to me if I were to guess. The more the files are layered and modified the slower and SLLOOOOWWWER and SSSSSSLLLLLLLLOOOOOOOOOOWWWWWWWWWERRR it gets.
With 213,763 actual searches for "Photoshop is running slow" search yields 6 million + but. As a significant problem, this is freaking huge.
Example of a Monopoly were they give you crap and make you say it tastes good.
Maybe it is time for us all to dump it and try something new.
Here is my best advice until Adobe realizes they need to support their products.
That is 13 alternative rated programs to use instead of Photoshop.
Who knows maybe if enough of us leave they might actually fix something. BTW I have used Photoshop for 28 years. #time-to-quit-photoshop!
Well, that is my opinion with 138 replies to this and no real answers tell you how much Adobe cares.
Here is the thing that makes this even more special. I wrote that and said "What the Heck... I will give support another call (masochism must be in my genetic code somewhere). So 1 hour and 28 minutes in the line up to talk to the Adobe guru to find out if the new update actually fixed the issue that ALL of us are having. You know where this is going.
Add an additional 2 hours and 23 minutes, 4 dropped calls, 86 "can you please repeat that you are breaking up or your accent is too heavy for me to understand and I kid you not, 76 permissions changed to Read & Write along with 43 apologies.
Did it work? NO!
Then Arjun (my tech support guy) had a momentary lapse of genius... and said to me..... I think you should go back to Photoshop 2019... @_@ <---- my bewildered expression to what would have saved me nearly 4 hours of excruciating pain of dealing with the massively incompetent which is clearly the new Adobe.
I hope you enjoyed my follow-up
Adding my two cents here for fellow users with Macs & external displays.
The latest CC 2020 21.2.0 update yesterday messed up my config once again and where I work we've battled with sluggish performance issues for some time.
With late 2014 Macbook Pros and 1920x1200px external displays via HDMI (MBP display open, not closed-clamshell), everything was running buttery smooth with CC 2018 and 2019. The issues with performance began when we upgraded to mid 2019 MBP's, 4K monitors via Thunderbolt 3 and CC 2020. Even with the 2014 MBP with Mojave + 8GB RAM, CC 2020 21.1.3 and the 1920x1200 external monitor, everything was running fine as long as these Photoshop performance settings were applied: Allocate around 80% memory, use the Intel Iris GPU with basic profile, use legacy compositing, not too many history states, cache levels at 8 (we deal with large files) and cache tile size as large as possible.
These same perf settings did not help with MBP 2019 (16GB RAM, 2.4GHz i5, Intel Iris 655 + macOS 10.14.6) when running with an external 4K monitor.
It seems that for us, the macOS scaling is the root issue. Running without external display and MBP's internal display reso at max, performance was fine.
We made the mistake of running the external 4K displays with Apple's scaling for a slightly bigger text - performance drops, unusable pen tool with paths, sluggish screen refresh when moving things, very slow panning & zooming, waiting for ages for save to web, and loads more... (plus MBP heat issues, fans spinning loudly etc). The "default for display" resolution is not the native either, so same issues happened.
Now, how we got things running decently: Use the perf settings as above, and most importantly: external display with macOS display settings "scaled" and set to the max reso of the display.
Hope this helps some of you.
I don't know if you have read my posts just above but do yourself a massive favor and just go back to Photoshop 2019. The lack of caring or incompetence that Adobe has shown is clear, they do not care about you, your issue, or their reputation.
I too, have just simply uninstalled and went back to 2019's version, which works just fine. If anyone has any suggestions on how to cancel a "subscription", yet keep the software or somehow perform a one-time purchase for 2018 or 2019... I don't see the point of paying a monthly/yearly subscription if I can't update to new versions.
Photoshop 2020 is really very bad and slow. i'm totally upset(. even bug on document creation, when you select some units (for example Pixels was set and changes to Cm) it's jumps back from time ti time to prvious units in selection box and you have to reselect unit again.
Also mouse navigation to buttons has become very inconvenient. I think it is the result of overall PS slowness!
I thought I was the only one having these issues. My setup is a i9 cpu, 64g of ram, 1080ti with ssds and nvmes all setup for optimal speed but photoshop is sluggish. When I close or save a document is freezes for almost 30 seconds. I had a chat with cusotmer care and they are clueless, they just paste you a bunch of links to follow which is even more frustrating. If this is the future of adobe I will have to cancel my subscribtion and try to find an old second hand version and work with it.
So I posted a video for adobe to see the issue, they seemed concerned after I told them what I think on their FB advertisement.
I thought this might be a good starter video for my new channel.
Yup, Adam's video pretty much sums its up.
Yeap... this is pretty much spot on. What some may not realize is how drastic this becomes when dealing with more direct effects and tools. Previews, layer control, etc etc etc... Basic, basic stuff. I literally feel like I am on my middle school desktop computer from 1997. Literally that bad. Thanks for posting. BTW, 2019 photoshop no problems, lol. At which point, I'd like to get off my subscription since I am not using any updates or new releases, lol.
I would also like to get an attorney or lawyer involved if anyone knows how to begin down that road. Perhaps we could team up. The subscription is so expensive for monthly use and I am using a version from fall of 2019 because anything since simply doesnt work...
I am having the same issues, only mine goes a step further, it lags, then freezes up, then it crashes, and boots me out of my account, and when I go to reopen CC, I have to put my email address, and password back in for CC to reopen again. I have tried just about everything suggested, I reset my prefferences, uninstalled, reinstalled etc. After I reset my preferences, and open my workspace, the program works beautifully, for about 30 minutes, then it starts the same thing again, starts to lag, freezes up, then boots me out of my account. I have a brand new computer, it's only 3 months old, it exceeds ALL minimum requirements and was using version 21.0.2 since I purchased it, I never had one single solitary issue with that version. occasionally and after working for several hours, it would slow up and lag a bit, but closing it out, and rebooting my computer always resolves that issue. I have talked with 2 different tech support agents, and neither were of any help, they told me my Graphics card isn't compatable with photoshop, even though I told them sevral times, 21.0.2 works fine, and it's a new computer. I am a small time, free lance graphic artist and the work I do doesn't require me to have some elaborate type of system, and the PC I have, is all I need to do what I do. I use the subject select feature quite often, and the new upgrade in the 21.2 version makes life so much easier for me. I can go back to using 21.0.2, but after using 21.2 and tis upgrade to Subject Select, I don't want to go back to using 21.0.2. but because I am working on a project that my client has already paid me in full for, it looks like I'll have no choice. Like I told both tech agents, Adobe needs to be sure that any upgrades they do to PS, works with all the latest, and current operating systems before they release it, because long time customers like myself, who pay full price for all CC apps, are not going to be happy if they can't use it, especially when one of the improved features, is something they use all the time.
So After talking to Adobe on FB, they made me do some stuff like uninstall, make a new windows account, ect.. They finally said they are going to send a ticket into engineering.
Hopefully, they will look at the problem.
My hypothesis is that PS is 20+ years old and they just crammed too much into it and now it's bloatware.
I have been noticing it get slower and slower with each new version regardless of the new powerful speeds of machines and hardware.
This seems to be par for the course for them, after all, look at what AE, flash, dreamweaver, ect has become.
I hope they intend at some point redoing all their software or making the "Adobe Program", there is no reason why photoshop, illustrator, xd, or InDesign, or animate have to different programs, they all seem to have overlapping capabilities, they should just make one program at this point and let these old programs die.
Well, I guess it's not just me then....I got a Windows laptop last fall, because PSCC19 was really lugging down my 10 yr old laptop......new one has 64gb of RAM, 2-2tb hard drives, and I sprang for a 1tb SSD drive to use for a scratch disk. Everything was working beautifull until 2020 came out....I am so glad I kept 2019, but sure don't feel like I'm getting much bang for my buck from Adobe right now..........just frustrating, even though I'm a hobbyist, I thought I was getting something special when I finally switched to PSCC
I'm hoping this clears up but this thread tells me it may not.
Same stuff: Just upgraded to PS2020. Import file as embedded, tried to resize with fixed ratio (SHIFT + drag from corner). Nope. Ratios were not constrained. Also, image went gray as I was resizing it. Also, image goes gray as I switch to another app on another monitor (with Photoshop still visible). Also, Image Adjustments don't preview while I adjust, but once I mouse-up. And while I'm adjusting it reverts to the original view (before Adjustments). All just sloppy stuff.
Hoping a computer reboot will clear issues, but if not, I just signed up for the 1 year photography package. Not an impressive start and may be looking to Corel to serve my design needs.
Update: figured out how I can revert back to PS 2019 (v20.0.5). Problem solved until they fix their latest release.
So support told me to go here and complain, I suggest everyone should as well, hit that "me too" button in the corner
Having the same issues! It's impossible to use the brush tool and know what you're doing. I thought I was going crazy!!
2020 is unusable at this point—this is totally unacceptable. Adobe's releases are buggier and buggier. I don't understand what the h*** they are doing over there? Do they not test their product? They keep adding things most people probably don't want, and either not fixing, or breaking the core functionality. Back to 2019 and 2018 for now—what a crock for the fortune they must have with all of these CC subscriptions ($1,400/year in this household alone).