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Photoshop 2020 screen turns grey while toggling between different applications

New Here ,
Jun 03, 2020

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Havent been able to find an answer for this one, as its hard to word. But whenever I exit Photoshop to either watch a tutorial or even switch to Lightroom, I'll come back to a gray image. Once I hide and unhide the layer, its fine. But when I exit again, same thing (most of the time). I've included pictures to show you what I mean. Screen Shot 2020-06-03 at 8.04.29 AM.pngScreen Shot 2020-06-03 at 8.04.01 AM.png

 

{Moderator Note: Edited the thread title}

Hi there,

 

Sorry that images turning grey when an adjustment is applied to the layers.

 

Would you mind opening the Preferences > Performance menu and uncheck Legacy Compositing ?

 

Let us know if that helps.

 

Thanks,

Akash

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Mac, Performance, Problem or error

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Photoshop 2020 screen turns grey while toggling between different applications

New Here ,
Jun 03, 2020

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Havent been able to find an answer for this one, as its hard to word. But whenever I exit Photoshop to either watch a tutorial or even switch to Lightroom, I'll come back to a gray image. Once I hide and unhide the layer, its fine. But when I exit again, same thing (most of the time). I've included pictures to show you what I mean. Screen Shot 2020-06-03 at 8.04.29 AM.pngScreen Shot 2020-06-03 at 8.04.01 AM.png

 

{Moderator Note: Edited the thread title}

Hi there,

 

Sorry that images turning grey when an adjustment is applied to the layers.

 

Would you mind opening the Preferences > Performance menu and uncheck Legacy Compositing ?

 

Let us know if that helps.

 

Thanks,

Akash

Topics

Mac, Performance, Problem or error

Views

525

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Adobe Employee ,
Jun 03, 2020

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Hi there,

 

Sorry that Photoshop 2020 is showing a black screen whenever you switch to a different application.

 

Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps? 

 

If that does not helps, please checkout the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

 

Thanks,

Akash

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Participant ,
Jun 23, 2020

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Mac Pro (2013), 32GB Ram, 2 AMD FirePro D700 6GB

 

I'm having the same issues. From what I can see is the more layers I have opened the worst the problem becomes. Checking activity monitor I see that only ONE of the GPU is being used by Photoshop. I read in the latest Lightroom it can only use ONE GPU. I'm wondering if the same thing is happening in the latest Photoshop release. The issue actually started with the previous release but has gotten worst with this release. Rebooting helps but only for a short while. What seems to works best for me is to collapse as many layers as possible whenever possible. 

 

Turning off the GPU is a none starter. I've been in these threads for the last 3-4 years and turning off the GPU is ALWAYS the first recommendation. I know in terms of technology dog years, my Mac Pro (2013) is getting old in the tooth but all my other GPU intense software are working just fine. So it's NOT my GPU, it's the application. 

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Adobe Employee ,
Jun 24, 2020

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Would you mind updating to the latest version of Photoshop 2020 and let us know if that helps?

 

Thanks,

Akash

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New Here ,
Jun 28, 2020

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hi.

I have this problem too. I've updated the last version of photoshop 2020, and it doesn't help. still get the problem and I know about few more people that suffer from this problem.

I'm sharing my screenshots.

Screen Shot 2020-06-25 at 12.59.27.png

Screen Shot 2020-06-25 at 13.42.03.png

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Adobe Employee ,
Jun 30, 2020

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Hi there,

 

Sorry that images turning grey when an adjustment is applied to the layers.

 

Would you mind opening the Preferences > Performance menu and uncheck Legacy Compositing ?

 

Let us know if that helps.

 

Thanks,

Akash

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New Here ,
Jul 15, 2020

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it's uncheck and the problem is not solved yet
it doesn't help 

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Community Beginner ,
Jul 14, 2020

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I'm having the same issue and my "Use graphics Processor" and "Legacy compositing" were not checked... I already uninstall and reinstall and nothing works.

 

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New Here ,
Aug 02, 2020

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I had the same problem, which I just fixed after finding this thread.

"Legacy Compositing" was already UNCHECKED.

I CHECKED "Use graphics Processor" and then CHECKED Advanced->Use native operating system GPU accelleration.

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New Here ,
Aug 06, 2020

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hey akash 
I had the same problem since I updated my photoshop v 21.2.1, I HAD ENOUGTH NOW AND YOUR "TIPS" DOES NOT HELP ME. so I decided to go back to the old version [18.1.6]. AND IT SOLVED THANK YOU. now please fix it and let me know

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