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Photoshop 2020 screen turns grey while toggling between different applications

New Here ,
Jun 03, 2020

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Havent been able to find an answer for this one, as its hard to word. But whenever I exit Photoshop to either watch a tutorial or even switch to Lightroom, I'll come back to a gray image. Once I hide and unhide the layer, its fine. But when I exit again, same thing (most of the time). I've included pictures to show you what I mean. Screen Shot 2020-06-03 at 8.04.29 AM.pngScreen Shot 2020-06-03 at 8.04.01 AM.png

 

{Moderator Note: Edited the thread title}

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Photoshop 2020 screen turns grey while toggling between different applications

New Here ,
Jun 03, 2020

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Havent been able to find an answer for this one, as its hard to word. But whenever I exit Photoshop to either watch a tutorial or even switch to Lightroom, I'll come back to a gray image. Once I hide and unhide the layer, its fine. But when I exit again, same thing (most of the time). I've included pictures to show you what I mean. Screen Shot 2020-06-03 at 8.04.29 AM.pngScreen Shot 2020-06-03 at 8.04.01 AM.png

 

{Moderator Note: Edited the thread title}

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Mac, Performance, Problem or error

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Jun 03, 2020 0
Adobe Employee ,
Jun 03, 2020

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Hi there,

 

Sorry that Photoshop 2020 is showing a black screen whenever you switch to a different application.

 

Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps? 

 

If that does not helps, please checkout the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

 

Thanks,

Akash

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Jun 03, 2020 0
Participant ,
Jun 23, 2020

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Mac Pro (2013), 32GB Ram, 2 AMD FirePro D700 6GB

 

I'm having the same issues. From what I can see is the more layers I have opened the worst the problem becomes. Checking activity monitor I see that only ONE of the GPU is being used by Photoshop. I read in the latest Lightroom it can only use ONE GPU. I'm wondering if the same thing is happening in the latest Photoshop release. The issue actually started with the previous release but has gotten worst with this release. Rebooting helps but only for a short while. What seems to works best for me is to collapse as many layers as possible whenever possible. 

 

Turning off the GPU is a none starter. I've been in these threads for the last 3-4 years and turning off the GPU is ALWAYS the first recommendation. I know in terms of technology dog years, my Mac Pro (2013) is getting old in the tooth but all my other GPU intense software are working just fine. So it's NOT my GPU, it's the application. 

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Jun 23, 2020 0
Adobe Employee ,
Jun 24, 2020

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Would you mind updating to the latest version of Photoshop 2020 and let us know if that helps?

 

Thanks,

Akash

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Jun 24, 2020 1
New Here ,
Jun 28, 2020

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hi.

I have this problem too. I've updated the last version of photoshop 2020, and it doesn't help. still get the problem and I know about few more people that suffer from this problem.

I'm sharing my screenshots.

Screen Shot 2020-06-25 at 12.59.27.png

Screen Shot 2020-06-25 at 13.42.03.png

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Jun 28, 2020 0
Adobe Employee ,
Jun 30, 2020

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Hi there,

 

Sorry that images turning grey when an adjustment is applied to the layers.

 

Would you mind opening the Preferences > Performance menu and uncheck Legacy Compositing ?

 

Let us know if that helps.

 

Thanks,

Akash

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Jun 30, 2020 1
New Here ,
Jul 15, 2020

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it's uncheck and the problem is not solved yet
it doesn't help 

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Jul 15, 2020 0
Community Beginner ,
Jul 14, 2020

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I'm having the same issue and my "Use graphics Processor" and "Legacy compositing" were not checked... I already uninstall and reinstall and nothing works.

 

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Jul 14, 2020 1
New Here ,
Aug 02, 2020

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I had the same problem, which I just fixed after finding this thread.

"Legacy Compositing" was already UNCHECKED.

I CHECKED "Use graphics Processor" and then CHECKED Advanced->Use native operating system GPU accelleration.

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Aug 02, 2020 2
New Here ,
Oct 15, 2020

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This worked for me. Thank you!

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Oct 15, 2020 0
New Here ,
Oct 21, 2020

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This also worked for me, thank you for finding this.

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Oct 21, 2020 0
New Here ,
Oct 27, 2020

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That worked for me Daphne, thank you so much, it was driving me round the bend.

 

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Oct 27, 2020 0
New Here ,
Aug 06, 2020

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hey akash 
I had the same problem since I updated my photoshop v 21.2.1, I HAD ENOUGTH NOW AND YOUR "TIPS" DOES NOT HELP ME. so I decided to go back to the old version [18.1.6]. AND IT SOLVED THANK YOU. now please fix it and let me know

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Aug 06, 2020 0
New Here ,
Aug 25, 2020

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I'm aslo having this issue and it's driving me crazy. These suggestions haven't solved the issue. I'll have to revert to old version of the software until this is resolved as it's really slowing down my worklfow.

 

Any additional help really appreciated!

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Aug 25, 2020 0
New Here ,
Aug 28, 2020

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MacBook Pro (15-inch, 2019) - Radeon Pro Vega 20 4 GB Intel UHD Graphics 630 1536 MB - 

32 GB 2400 MHz DDR4

 

I'm having the same problem, none of the adviced tricks help. Switch back to 2019 and I have no issues there.

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Aug 28, 2020 0
New Here ,
Sep 03, 2020

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This worked for me - im using Radion Pro eGPU with Wacom and I had this exact issue.

 

Rememberd I had changed the cache levels as with a big GPU assumed this would be good and improve things, sometimes I was getting some slowdowns that I could only cure by restarting PS - however in changing the cache to a higer number this problem starts exhibiting.

 

SImply changing this back to the default "4" then restarting PS and the problem has gone away.

Screenshot 2020-09-03 at 08.46.31.png

 GPU is on and Legacy compositing is off, it was just Cache levels I had to change back (having had it set to 5).

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Sep 03, 2020 1
Community Beginner ,
Sep 23, 2020

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I'm having this problem to, none of the suggestions above works. I'm on the latest version of PS (21.2.3) on a MacPro (2019), MacOS 10.15.6, 3.2 Ghz 16-Core Intel Xeon W, AMD Radeon Pro W5700X 16 GB and 96 GB RAM.

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Sep 23, 2020 0