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Photoshop 2020 showing blank screen until I open a new file

New Here ,
Sep 05, 2020

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My photoshop screen is blank when I open it there is nothing there but black. I have to go to open and then it will open a file and I can edit and everything is alright until I go to save. When I click save nothing happens and then i click to exit out and it saves are you sure you want to close before saving? So i click save again. nothing happens. Go to exit says the same thing. Repeat. I have to export the files in order to save them. I used to be able to just click save and then i could come back and continue working on it. Now I can't. I have tried uninstalling and reinstalling but that didn't change anything. I tried resetting the preferences to default and that also didnt change anything. 

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Photoshop 2020 showing blank screen until I open a new file

New Here ,
Sep 05, 2020

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My photoshop screen is blank when I open it there is nothing there but black. I have to go to open and then it will open a file and I can edit and everything is alright until I go to save. When I click save nothing happens and then i click to exit out and it saves are you sure you want to close before saving? So i click save again. nothing happens. Go to exit says the same thing. Repeat. I have to export the files in order to save them. I used to be able to just click save and then i could come back and continue working on it. Now I can't. I have tried uninstalling and reinstalling but that didn't change anything. I tried resetting the preferences to default and that also didnt change anything. 

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Problem or error

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Sep 05, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Sorry that Photoshop 2020 is showing a black screen on top of  the Layers you work with. 

 

Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps? 

 

You may also checkout the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

 

Thanks,

Akash

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