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Photoshop 2020(v 21.2, 21.2.4): Tool changes to cursor arrow and won´t change back or do any thing

Community Beginner ,
Oct 12, 2020

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I´m working with any tool and sudenlly it changes back to cursor arrow and won't do anything else. I can still save my work and restart the program but before long it does that again. I've been working with versions 21.2 to 21.2.4 and they all do the same. Can anyone help me? Can't work like this.

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Bug, Crash or freeze, Mac, Performance, Problem or error

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Photoshop 2020(v 21.2, 21.2.4): Tool changes to cursor arrow and won´t change back or do any thing

Community Beginner ,
Oct 12, 2020

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I´m working with any tool and sudenlly it changes back to cursor arrow and won't do anything else. I can still save my work and restart the program but before long it does that again. I've been working with versions 21.2 to 21.2.4 and they all do the same. Can anyone help me? Can't work like this.

TOPICS
Bug, Crash or freeze, Mac, Performance, Problem or error

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84

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Oct 12, 2020 1
Adobe Employee ,
Oct 12, 2020

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Hi there,

 

Sorry that Photoshop 2020(most versions) suddenly change any tool in use to a cursor arrow and does not allow you to change it back,

 

It seems that the problem is with the Photoshop app preferences that might be corrupt. 

 

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks,

Akash

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Oct 12, 2020 1
Community Beginner ,
Oct 15, 2020

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Thanks, but this did'nt help. I still got the same problem.

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Oct 15, 2020 0
Adobe Employee ,
Oct 15, 2020

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 Are you using a graphics tabler to draw in Photoshop? Would you mind sharing some details about your workflow in Photoshop?

 

~Akash

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Oct 15, 2020 0
Community Beginner ,
Oct 20, 2020

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Hi, yesterday I worke fine, but it done it again. I use a wacom tablet but I've desconected it and it still has the problem. I use the brush tool to make masks and edit pictures mostly.

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Oct 20, 2020 0