Highlighted

Photoshop 2020 v21.1.3 is freezing on Mac running macOS 10.14.6.

New Here ,
Jun 03, 2020

Copy link to clipboard

Copied

Recently, Photoshop has been freezing up frequently while I was working.

There's no logic in this or something relevant to point out. It does it vitually every time I use it.

I'm getting a little desperate and I'm definitely very p****d off!

It could be that this version (21.1.3) doesn't like my Mac? It is quite old.
Thanks, Mary

 

Screenshot 2020-06-03 at 18.22.00.png

 

[Moderator: Moved to the Photoshop forum]

 

 

Topics

Crash or freeze

Views

443

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop 2020 v21.1.3 is freezing on Mac running macOS 10.14.6.

New Here ,
Jun 03, 2020

Copy link to clipboard

Copied

Recently, Photoshop has been freezing up frequently while I was working.

There's no logic in this or something relevant to point out. It does it vitually every time I use it.

I'm getting a little desperate and I'm definitely very p****d off!

It could be that this version (21.1.3) doesn't like my Mac? It is quite old.
Thanks, Mary

 

Screenshot 2020-06-03 at 18.22.00.png

 

[Moderator: Moved to the Photoshop forum]

 

 

Topics

Crash or freeze

Views

444

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 03, 2020

Copy link to clipboard

Copied

H there,

 

Sorry that Photoshop 2020 v21.1.3 is freezing on your Mac running macOS 10.14.6.

 

When exactly is the app freezing? Does it freezes while using a particular tool or feature?

 

Could you please turn on the Legacy Compositing option in Performance preferences?
Choose Photoshop > Preferences > Performance (macOS). Select Legacy Compositing. Quit and relaunch Photoshop.
 

If that does not help, you may checkout the steps mentioned here: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html 


Let us know how it goes.
 
Thanks,
Akash

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jun 11, 2020

Copy link to clipboard

Copied

Hi, thanks for getting back to me.
 
Actually, it does happen mostly when I try to use the Brightness/Contrast feature, but it also did it once with something else; I can't remember which one specifically, but I'm quite sure it was from the Image menu as well.
 
As suggested, I've selected the Legacy Compositing.
 
I will be in touch if this problem persists.
 
Regards,
 
Mary

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jun 11, 2020

Copy link to clipboard

Copied

Thanks for the update Mary, let us know the outcome and about any findings that you may have.

 

~Akash

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jun 19, 2020

Copy link to clipboard

Copied

Hi Mary,

 

We are happy to announce the release of  Photoshop 21.2.

 

This update includes the fix for Photoshop 21.1.3: Hue Saturation dialog not responsive

 

Here's a list of fixed issues in this release: Bug fixes

 

Let us know if the update resolves the problem for and share your feedback with us.

Regards,
Mohit

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...