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Photoshop 2020 will not render an animation - macOS 10.15.3

Explorer ,
Feb 27, 2020

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I'm trying to render an animation that I created in Photoshop v21.1. The progress bar maxes out in the Initializing Video Export dialog box, but the file never renders.

 

I've checked for updates. I've uninstalled and reinstalled. I've granted full disk access to Photoshop in my Security and Privacy, and none it has worked.  I've even opened old files that I've rendered in the past, and they will not render either. 

 

I've never had this problem before. Any help would be appreciated. 

 

I'm using a Mac Pro that's running Catalina Version 10.15.3.

 

{Thread renamed by moderator}

I'm happy to say that I updated my Photoshop to version 21.1.3 this morning, and animations will now render again. If you haven't updated, and you are still having a problem, getting the newest version of Photoshop may be the solution to the problem. 

 

Good luck!

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Crash or freeze, Import and export, Mac, Problem or error

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Photoshop 2020 will not render an animation - macOS 10.15.3

Explorer ,
Feb 27, 2020

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I'm trying to render an animation that I created in Photoshop v21.1. The progress bar maxes out in the Initializing Video Export dialog box, but the file never renders.

 

I've checked for updates. I've uninstalled and reinstalled. I've granted full disk access to Photoshop in my Security and Privacy, and none it has worked.  I've even opened old files that I've rendered in the past, and they will not render either. 

 

I've never had this problem before. Any help would be appreciated. 

 

I'm using a Mac Pro that's running Catalina Version 10.15.3.

 

{Thread renamed by moderator}

I'm happy to say that I updated my Photoshop to version 21.1.3 this morning, and animations will now render again. If you haven't updated, and you are still having a problem, getting the newest version of Photoshop may be the solution to the problem. 

 

Good luck!

Topics

Crash or freeze, Import and export, Mac, Problem or error

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2.4K

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Feb 27, 2020 0
Adobe Employee ,
Feb 27, 2020

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Hi there,

 

That should not be happening, thanks for sharing the system info and version.

 

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

 

Regards,
Sahil

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Feb 27, 2020 0
Explorer ,
Mar 02, 2020

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Sahil,

 

Thanks for the suggestion. I tried the fix, but it didn't work. The progres bar still maxes out, but the file never renders.

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Mar 02, 2020 0
Community Beginner ,
Mar 02, 2020

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Same... I've tried uninstalling and installing an older version to try and get back to the version 2 weeks ago that worked. No luck yet.

 

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Mar 02, 2020 1
Explorer ,
Mar 02, 2020

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Same here.

 

I've gone so far as installing the version 20.08 that's available on the Creative Cloud App, and it doesn't work either. 

 

This is a new one for me. Animating and exporting MP4s in Photoshop has become a pretty big part of what I do at work.  I've never ran into a problem like this. The sooner this can get fixed, the better. If not, it's going to seriously disrupt my workflow. 

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Mar 02, 2020 1
Explorer ,
Mar 11, 2020

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Sahil,

 

Yesterday, I installed the Photoshop version 20.08 that's still available through CC. After I installed the old version, I tried the suggestion that you made about changing the Performance Preferences and restarting. Unfortunately, it didn't work either. I'm still getting the spinning pinwheel when the progress bar maxes out on all verions. 

 

I'd welcome any additional suggestions.

 

Thanks

 

 

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Mar 11, 2020 0
Explorer ,
Mar 19, 2020

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It's been three weeks since I received a response from Adobe, but I wanted to update this thread with the latest info that I have in hopes that it helps to find a solution to the problem that several people are having.  

 

I updated to the latest version of Photoshop this morning. I then tried to render a simple animation file that I have stored on my machine, and it did not render. I am still running into the same issue as with the previous version(s). 

 

I was able to have the file rendered on another machine here at work that has not been updated to the latest version of Mac's OS.  My assumption is still that this has to do with Photoshop and the latest version of Catalina not playing well together. 

 

I hope this helps to find a solution. 

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Mar 19, 2020 0
PJ Smith LATEST
New Here ,
Aug 02, 2020

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I want to flag that I'm also seeing this issue.

 

Running PS CC 21.2.1 on a 16" 2019 (AMD Radeon Pro 5500M 8 GB)

 

Have tried turning off graphics processer with no luck. 

 

Please sort this issue Adobe. 

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Aug 02, 2020 0
Community Beginner ,
Mar 02, 2020

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I'm having the same issue. It must be tied to a recent update, because this wasn't happening until last week. Please fix this quickly. I'm trying to make animations and videos for clients... like now!

I tried the solution suggested below and I'm still stuck at "initializing video export" with the spinning wheel of death.

 

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Mar 02, 2020 0
Explorer ,
Mar 06, 2020

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I'm still waiting on another potential solution. The issue is not fixed. I'm starting to think that this is a lost cause. 

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Mar 06, 2020 0
Explorer ,
Mar 09, 2020

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It's been over a week. The file still will not render, and I have not received any additonal potential fixes since the initial one. My deadline for the animation is less than a week away. 

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Mar 09, 2020 0
New Here ,
Mar 11, 2020

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Hi there! I have exactly the same problem, and have tried all of the above. The weird thing, my colleague who has the same Photoshop version and the same computer does not. 

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Mar 11, 2020 0
Explorer ,
Mar 11, 2020

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I'm beginning to wonder if it's an OS issue where my Mac and Photoshop aren't playing well together.

 

If there isn't a solution before a deadline that I have, I'm going to try to run the file on another machine here at work. Hopefully, that works.

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Mar 11, 2020 0
New Here ,
Apr 16, 2020

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I'm having the same issue when trying to export animations to video with PS. I have uninstalled and reinstalled, made sure PS has full disk access, deselected "use graphics processor," updated Catalina (now at 10.15.4) and have no luck. I'm in the same boat as many of you, clients waiting on work and software that isn't allowing me to deliver. 

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Apr 16, 2020 1
New Here ,
Jul 30, 2020

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Exactly the same problem here. Still hoping for some new solution.

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Jul 30, 2020 0