Photoshop 2020 won't allow me to 'save as'

Community Beginner ,
Apr 03, 2020

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So, I was working on a rather important project and I was ready to save the file like any other time. However, when I went to 'file', scrolled down to 'save as' and clicked it, nothing popped up like it would normally. I have previesly saved a file before on Photoshop 2020 with no issues until yesterday and today. Anyway I can try to fix that? Not being able to save my work is a little frustrating. 

 

(I use windows 10)

 

Thank you in advance!

(EDIT: I can't save anything, no matter the file.

EDIT 2: I've also found out I can't open a new file anymore.)

 

TOPICS
Bug, Crash or freeze, Import and export, Problem or error, Windows

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1 Correct Answer

Explorer , Apr 04, 2020
Sunny6 Explorer , Apr 04, 2020
Uninstall it and then reinstall Adobe Photoshop 2020. I'm sure it works.

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Adobe Community Professional ,
Apr 04, 2020

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Sounds like a file corruption, did you do a lot of work on the document without saving it?

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KRT_ow AUTHOR
Community Beginner ,
Apr 04, 2020

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See, that's one thing I should mention. I can't save anything at all, even a fairly small file. Everytime I press 'save as' I get the window's error noise and nothing pops up. 

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Adobe Community Professional ,
Apr 04, 2020

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Try resetting the preferences.
To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

from here:

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

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KRT_ow AUTHOR
Community Beginner ,
Apr 04, 2020

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For some reason I can't even access that, I keep getting a windows error sound. 

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Explorer ,
Apr 04, 2020

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Uninstall it and then reinstall Adobe Photoshop 2020. I'm sure it works.

SunNy

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KRT_ow AUTHOR
Community Beginner ,
Apr 04, 2020

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No luck.

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KRT_ow AUTHOR
Community Beginner ,
Apr 04, 2020

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Actually, it did. Thank you! 😄

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New Here ,
Sep 08, 2020

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This did not work despite several attempts. Still experiencing same issue.

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New Here ,
Sep 15, 2020

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Mine I did restore the IPC that I delete. and it works perfectly fine 
I deleted my IPC because I can Run the Photoshop HAHAHAHA

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New Here ,
Jul 10, 2020

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Its not

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New Here ,
Jul 20, 2020

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I uninstalled and reinstalled and it still isn't working for me. Any other Solution?

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New Here ,
Aug 02, 2020

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I am also having the same issue and nothing has worked for me either. 

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New Here ,
Aug 11, 2020

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SAME. Ugh.

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New Here ,
Aug 11, 2020

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Me too...

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New Here ,
Nov 09, 2020

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Same here

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New Here ,
Aug 11, 2020

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I've been intermittently been having this issue. The easiest workaround (not a true solution) is to make a copy (dupe) of you original file before you begin making changes/adjustments. That way, when you are finished, you can just "Save" and your new work will be included.

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New Here ,
Aug 11, 2020

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SAME ISSUE. This is making me NUTS.

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New Here ,
Aug 11, 2020

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I've been intermittently been having this issue. The easiest workaround (not a true solution) is to make a copy (dupe) of your original file before you begin making changes/adjustments. That way, when you are finished, you can just "Save" and your new work will be included.

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Community Beginner ,
Aug 20, 2020

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Same problem here after updating to PS 21.2.x versions. Save As doesn't work w/ keyboard shortcuts or by menu pulldown. Though PS for a few milliseconds acts as if it is working by greying out all the other menu pulldown function choices.
Win 10 Home 64 bit (w/ latest OS updates) and latest graphics card drivers from the manufacturer's sites.


I would like to use the newest version of PS since I'm paying for it w/ the subscription. If I use the 21.2.x versions I have to resort to exporting PNG, JPEG etc. and can not save my work (w/ layers or w/out any layers) to a PSD version of any file.

File-> New also doesn't work. 

File ->Open doesn't work the first time PS is opened after resetting the preferences to default, but after dropping a file onto PS to open, it the next time PS is opened File-> Open command works. The location of the file has nothing to do with the failures, I tried the PS functions w/ files in different locations / drives. 


I can do every other function I want to do in PS without a problem; if it was the graphics card, the functions that require more out of a graphics card would not work.

Before reporting the problem I tried all the troubleshooting: new GPU drivers from manufacturers sites, deleting the presets, removing all the remnants of the older versions using the built in CC tool, turning off the graphics card accel in preferences->performance and all the other preferences suggestions on adobe's sites. More than once I did Uninstall-> reboot PC-> reinstall PS 21.2.x version. 


Had a 2 hour online chat with the last hour being a PC takeover session w/ Adobe tech support levels 1 and 2. Seems to be the first time they had seen File->New not working. They insisted on repeating some of the things I'd already done, and they tried much more, including using a tool on their end to delete abandoned PS files on the PC and Win 10 display driver tweaks.They eventually agreed that going back to an older version where everything works (21.1.3) is the best solution.

 

Their final claim is that the 2 year old NVidia Titan Xp doesn't support the latest PS version. Seems to be Adobe's default response when a problem happens with PS: blame the graphics card. The Titan Xp with 12GB of memory meets all of Adobe's published requirements for a graphics card in the Adobe link tech support provided by tech support. We also tried a card in the PC that is listed on Adobe's specific list of compatable cards and with that card PS had the exact same failures.
Tech support refuses to believe that the changes Adobe made to the PS file management functions in ver 21.2 and later has anything to do with the file related functions no longer working. They won't submit a problem report to the developers.

The behavior of PS 21.2.x versions is not the symptom of a graphics card incompatibility. 

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New Here ,
Aug 25, 2020

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Hi I'm having the same issue and nothing seems to be working! Are there any other solutions for this out there?

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New Here ,
Oct 02, 2020

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hi all. don't know if this helps anyone but...

Workaround

  1. open history panel
  2. create new document from current state
  3. save

 

TL;DR

i had a similar `Save As...` problem that seemed to be related to a cloud doc conflict (ipad/desktop)

in my case, i could create/save new files but could not `Save` or `Save As...` a specific working file that had been changed on the desktop

similar symptoms...

  • `Save As...`: dialog never pops up
  • `Save`: shows progress, but document never gets updated in cloud
  • `Close`: will not close (Really!?)
  • no visible errors

tried a bunch of things to no avail (deleting the document from ipad, pausing sync on desktop, etc)

fortunately i was able to create new documents and save them so i ended up creating a new one from the history panel and saving under a new name

 

a strange tale indeed

we may never know the mystery of what happened to that file that day

but it will live on in my memory - at least until i close  Photoshop

 

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New Here ,
Sep 23, 2020

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As a workaround, I was able to copy the layers onto a new file with an artboard.

Export artboards as PDF and it allowed to save/keep layers.

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New Here ,
Oct 07, 2020

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A workaround is fine and appreciate the creative solutions but this is very frustrating.  Has anyone tried to downgrade back to the previous version? 

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Community Beginner ,
Oct 07, 2020

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I'm using the 21.1.3 version because it's the last version that works for me using the native Save As function and File->New function.

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