Photoshop 2021 (22.1.1) crashes when opening file from upload dialog

New Here ,
Feb 03, 2021 Feb 03, 2021

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On occasion, I will go to, say, upload a photo to Facebook and decide that I want to tweak it first. So, in the web browser upload dialog I will right-click the photo > Open With > Adobe Photoshop 2021. Photoshop will start opening for a moment but then invariably pop up the message "An unrecoverable problem has occurred. Photoshop will now exit."

 

I have to go to the File Explorer and open the photo from there to edit it, which is unecessarily time-consuming. There's no reason Photoshop shouldn't be able to open a photo from the right-click menu in the browser upload dialog. This was never an issue with CS6.

 

I'm on Windows 10 Version 2004.

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Crash or freeze, Problem or error

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Adobe Employee ,
Feb 04, 2021 Feb 04, 2021

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 Hi there,

 

Sorry that you're getting an error message "An unrecoverable problem has occurred. Photoshop will now exit" while opening file from the Open with> Photoshop 2021 menu in Windows File Explorer.

 

Would you mind checking the suggestions offered in this discussion https://feedback.photoshop.com/conversations/photoshop/photoshop-an-unrecoverable-problem-has-occurr... and let us know if that helps?

 

Thanks,

Akash

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