Photoshop 2021 and Bridge 2021 Crash on Windows 10

Dec 04, 2020

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I use Bridge, Camera Raw and Photoshop CC 2021 for my work flow and everything is up to date.

Currrently Photoshop crashes after 10 minutes of use and Bridge takes forever and a day to load if it loads at all. Once it does load the images take ages to show themselves and then Bridge also crashes. I am currently restarting my computer about every 15 minutes to get any time out of these programs and tearing my hair out with frustration.

 

The computer is 7 weeks  old and hads been a problem since the day I got it. Replacing a computer that the mother board expired we transferred a majority of parts that were still good into the PC. I also have a Mac Pro and everything is workin fine on the lapptop.

 

The PC has had two hardwear health checks that shows the hardware is fine.

 

The friend who has been dealing with my computers for 20 years has let me down very badly.  The software was loaded onto the new computer without checking it was compatible with the current Windows 10 . My computer had some kind of meltodown. Everything needed to be  removed from the computer and reloaded. That was a nine hour job and the fellow who replaced my friend did a half decent job . I am now onto my 4th Expert. The worst of my problems lie completely with Photoshop and Bridge and Canon - which I am having a Canon expert deal with today.

 

Any ideas from anyone would beworth exploring as this has been going on since July!!!!

 

 

[Thread title renamed by moderator. Was OP's email address]

 

 

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Photoshop 2021 and Bridge 2021 Crash on Windows 10

Dec 04, 2020

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I use Bridge, Camera Raw and Photoshop CC 2021 for my work flow and everything is up to date.

Currrently Photoshop crashes after 10 minutes of use and Bridge takes forever and a day to load if it loads at all. Once it does load the images take ages to show themselves and then Bridge also crashes. I am currently restarting my computer about every 15 minutes to get any time out of these programs and tearing my hair out with frustration.

 

The computer is 7 weeks  old and hads been a problem since the day I got it. Replacing a computer that the mother board expired we transferred a majority of parts that were still good into the PC. I also have a Mac Pro and everything is workin fine on the lapptop.

 

The PC has had two hardwear health checks that shows the hardware is fine.

 

The friend who has been dealing with my computers for 20 years has let me down very badly.  The software was loaded onto the new computer without checking it was compatible with the current Windows 10 . My computer had some kind of meltodown. Everything needed to be  removed from the computer and reloaded. That was a nine hour job and the fellow who replaced my friend did a half decent job . I am now onto my 4th Expert. The worst of my problems lie completely with Photoshop and Bridge and Canon - which I am having a Canon expert deal with today.

 

Any ideas from anyone would beworth exploring as this has been going on since July!!!!

 

 

[Thread title renamed by moderator. Was OP's email address]

 

 

TOPICS
Crash or freeze

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111

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Dec 04, 2020 0
nikunj.m LATEST
Adobe Employee ,
Dec 04, 2020

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Hi,

 

We're sorry about the trouble with Photoshop & Bridge. Since you had the hardware from an older machine transferred to the one you're using right now, please ensure you have all available BIOS updates installed on the computer. Also, please ensure you have the correct drivers/firmware installed for your computers hardware along with the latest Windows 10 updates.

 

Have you tried to re-install the apps to check if that helps? You can try optimizing the preferences of Photoshop to check if it helps. Please check the steps here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

For Bridge, you can check: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

 

Let us know if it helps!

Regards,

Nikunj

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