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Photoshop 2021 and Illustrator 2021 don't load

New Here ,
Oct 27, 2020

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Hi

 

I can't even open the new Photoshop 2021. It seems to start up, but once finished with the startup routine, it is nowhere to be found. Or is it just taking a million years to finish opening? Had a similar experience with  Illustrator 2021 as well, got the cute startup panel, but ten mintues later I was still at the startup panel. I bailed. Reverting to the 2020 versions of those apps. Unless there's a trick?
Running Catalina 10.15.5 on a iMac (Retina 5K, 27-inch, Mid 2015). Not the fastest speedboat in town, but I'd been doing tons of work in Photoshop without much difficulty.

kurt

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Crash or freeze, Performance, Problem or error

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Photoshop 2021 and Illustrator 2021 don't load

New Here ,
Oct 27, 2020

Copy link to clipboard

Copied

Hi

 

I can't even open the new Photoshop 2021. It seems to start up, but once finished with the startup routine, it is nowhere to be found. Or is it just taking a million years to finish opening? Had a similar experience with  Illustrator 2021 as well, got the cute startup panel, but ten mintues later I was still at the startup panel. I bailed. Reverting to the 2020 versions of those apps. Unless there's a trick?
Running Catalina 10.15.5 on a iMac (Retina 5K, 27-inch, Mid 2015). Not the fastest speedboat in town, but I'd been doing tons of work in Photoshop without much difficulty.

kurt

TOPICS
Crash or freeze, Performance, Problem or error

Views

117

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 27, 2020 0
Nov 03, 2020

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Had the same issue here... uninstalled, cleaned (with the adobe clean tool) reinstalled a couple of times, tried the older versions but then they had the same problem now. just a couple of minutes ago i saw the light as i turned off every app.... dropbox was always running in the background....So... deleting DROPBOX did the trick (for me at least, hope you guys are lucky too!). The stupid thing is that i had this issue before a year or two ago... guest the last espresso made my head clear since i lost a whole day of doing my work.....

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Nov 03, 2020 0
Most Valuable Participant ,
Nov 03, 2020

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This may not be your problem, but worth reading

Photoshop Error https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

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Nov 03, 2020 0