Highlighted

Photoshop 2021 black screen on macOS Big Sur

New Here ,
Nov 18, 2020

Copy link to clipboard

Copied

I've updated my macbook pro to the newest OS, Big Sur. But when I tried opening Photoshop, Premiere or Illustrator I only see a black screen (check the picture attached). I have the latest update of each software (2021). Please help me 😞Captura de Pantalla 2020-11-19 a la(s) 2.16.29 a. m..png

TOPICS
Bug

Views

147

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop 2021 black screen on macOS Big Sur

New Here ,
Nov 18, 2020

Copy link to clipboard

Copied

I've updated my macbook pro to the newest OS, Big Sur. But when I tried opening Photoshop, Premiere or Illustrator I only see a black screen (check the picture attached). I have the latest update of each software (2021). Please help me 😞Captura de Pantalla 2020-11-19 a la(s) 2.16.29 a. m..png

TOPICS
Bug

Views

148

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 18, 2020 0
Adobe Community Professional ,
Nov 19, 2020

Copy link to clipboard

Copied

what happens when you try to open a file or start a new one (eg, archivio>...)?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 0
New Here ,
Nov 19, 2020

Copy link to clipboard

Copied

Nothing happens. I tried clicking every single button but the screen remains the same 😕

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 0
Most Valuable Participant ,
Nov 19, 2020

Copy link to clipboard

Copied

You should always wait to update your Mac operating system until you verify that the non-Apple programs you use are going to work properly... not only Adobe programs, the 2nd link below is about Avid... aimed at video editing, but it is a warning for ALL non-Apple program users
https://community.adobe.com/t5/download-install/can-i-run-my-adobe-applications-in-macos-11-big-sur/...
https://ymcinema.com/2020/11/15/premiere-pro-and-avid-editors-do-not-upgrade-to-macos-big-sur-yet/
https://tidbits.com/2020/11/13/big-sur-is-here-but-we-suggest-you-say-no-sir-for-now/

I do NOT know if these links will work with sur
https://macpaw.com/how-to/downgrade-from-catalina or
https://www.macworld.co.uk/how-to/mac-software/downgrade-macos-3581872/

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 1
New Here ,
Nov 19, 2020

Copy link to clipboard

Copied

I wish I had read that before... sadly now its too late. Thanks for the links - I found this user has the same problem as me: https://feedback.photoshop.com/conversations/photoshop/ so it seems that there's not a solution yet besides waiting for a new update. Anyways, I will try to downgrade to Catalina.

 

Thank you again!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 0
Adobe Community Professional ,
Nov 19, 2020

Copy link to clipboard

Copied

What computer do you use?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 0
New Here ,
Nov 23, 2020

Copy link to clipboard

Copied

I have the same issues. Also the same problem with illustrator. I hav ea 2018 macbook pro and im running Big Sur also...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 0
kglad LATEST
Adobe Community Professional ,
Nov 23, 2020

Copy link to clipboard

Copied

reset your preferences (https://helpx.adobe.com/photoshop/using/preferences.html) and/or using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 0