I've updated my macbook pro to the newest OS, Big Sur. But when I tried opening Photoshop, Premiere or Illustrator I only see a black screen (check the picture attached). I have the latest update of each software (2021). Please help me 😞
what happens when you try to open a file or start a new one (eg, archivio>...)?
Nothing happens. I tried clicking every single button but the screen remains the same 😕
You should always wait to update your Mac operating system until you verify that the non-Apple programs you use are going to work properly... not only Adobe programs, the 2nd link below is about Avid... aimed at video editing, but it is a warning for ALL non-Apple program users
I do NOT know if these links will work with sur
I wish I had read that before... sadly now its too late. Thanks for the links - I found this user has the same problem as me: https://feedback.photoshop.com/conversations/photoshop/ so it seems that there's not a solution yet besides waiting for a new update. Anyways, I will try to downgrade to Catalina.
Thank you again!
What computer do you use?
I have the same issues. Also the same problem with illustrator. I hav ea 2018 macbook pro and im running Big Sur also...
reset your preferences (https://helpx.adobe.com/photoshop/using/preferences.html) and/or using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human
I have the same problem. Have you found any solution? 😕