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Photoshop 2021 Blank Workspace

New Here ,
Nov 01, 2020

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Photoshop auto-updated (I could have sworn I had that turned off) and now I have 2021 which opens to a blank working area. Old projects, new projects, blank canvas, nothing. I've zoomed in/out, fit to screen, tried hiding and showing layers, nothing. I can see the rulers and tools but nothing else.

 

2019 Macbook Pro, 10.15.7, 

Intel UHD Graphics 630

 

Any thoughts?

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Bug, Mac, Problem or error

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Photoshop 2021 Blank Workspace

New Here ,
Nov 01, 2020

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Photoshop auto-updated (I could have sworn I had that turned off) and now I have 2021 which opens to a blank working area. Old projects, new projects, blank canvas, nothing. I've zoomed in/out, fit to screen, tried hiding and showing layers, nothing. I can see the rulers and tools but nothing else.

 

2019 Macbook Pro, 10.15.7, 

Intel UHD Graphics 630

 

Any thoughts?

TOPICS
Bug, Mac, Problem or error

Views

53

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 01, 2020 0
Adobe Employee ,
Nov 02, 2020

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Hi there, 

 

Sorry that your Photoshop screen turns black while trying to access the workspace.

 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

 

What have you done for trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

 

Thanks,

Akash

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Nov 02, 2020 0
New Here ,
Nov 09, 2020

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Thanks for the response- I ended up having to delete and reinstall the app.

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Nov 09, 2020 0