Hi! I have a huge problem. When I try to open a file from LR (v.10) to Photoshop 2021 or open a file directly in Photoshop 2021 it crashes. I use Windows 10 on a Samsung Laptop and an Intel HD graphics 4000 graphic card and there is also a Citrix indirect display adapter (but it doesn't really matter if I have the Citric adapter activted or not). Everything is updated and I already tried to deinstall and reinstall LR as well as Photoshop. But nothing seems to work. Here is my crash report. Would love some help!
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="22.0.0" build="20201006.r.35" source="Windows-Client" crashType="n/a">
<time year="2020" month="11" day="10" hour="14" minute="10" second="22" timeoffset="60" timezone="Mitteleuropäische Zeit"/>
<user guid="676c5afa-313b-4fae-a23f-c944850fe478"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="de-de" userlanguage="de-AT" oslanguage="de-AT" ram="3717" machine="Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz" model="Intel64 Family 6 Model 58 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="1696 MHz"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="" pnpDeviceID="PCI\VEN_5853&DEV_1003\1&1A590E2C&2&03" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1922 MB" caption="Intel(R) HD Graphics 4000" description="Intel(R) HD Graphics 4000" driverDate="20151221000000.000000-000" driverVersion="10.18.10.4358" videoModeDescription="1600 x 900 x 4294967296 Farben" pnpDeviceID="PCI\VEN_8086&DEV_0166&SUBSYS_C0D3144D&REV_09\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000000000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="1" address="0x00007FF6597D57D8" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
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</crashreport>
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