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Photoshop 2021 Crash when I try to open a file in Photoshop or transport it from LR v.10 to Photosho

New Here ,
Nov 10, 2020

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Hi! I have a huge problem. When I try to open a file from LR (v.10) to Photoshop 2021 or open a file directly in Photoshop 2021 it crashes. I use Windows 10 on a Samsung Laptop and an Intel HD graphics 4000 graphic card and there is also a Citrix indirect display adapter (but it doesn't really matter if I have the Citric adapter activted or not). Everything is updated and I already tried to deinstall and reinstall LR as well as Photoshop. But nothing seems to work. Here is my crash report. Would love some help!

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="22.0.0" build="20201006.r.35" source="Windows-Client" crashType="n/a">
<time year="2020" month="11" day="10" hour="14" minute="10" second="22" timeoffset="60" timezone="Mitteleuropäische Zeit"/>
<user guid="676c5afa-313b-4fae-a23f-c944850fe478"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="de-de" userlanguage="de-AT" oslanguage="de-AT" ram="3717" machine="Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz" model="Intel64 Family 6 Model 58 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="1696 MHz"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_5853&#38;DEV_1003&#92;1&#38;1A590E2C&#38;2&#38;03" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1922 MB" caption="Intel(R) HD Graphics 4000" description="Intel(R) HD Graphics 4000" driverDate="20151221000000.000000-000" driverVersion="10.18.10.4358" videoModeDescription="1600 x 900 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_0166&#38;SUBSYS_C0D3144D&#38;REV_09&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000000000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="1" address="0x00007FF6597D57D8" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="2" address="0x00007FF6597C7742" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="3" address="0x00007FF659AB46F4" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="4" address="0x00007FF659AB0BC6" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="5" address="0x00007FF659AA36E1" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="6" address="0x00007FF659AA38BF" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="7" address="0x00007FF65852F4D7" symbolname="xmlFreeRMutex"/>
<stackStatement index="8" address="0x00007FF65852F8F0" symbolname="xmlFreeRMutex"/>
<stackStatement index="9" address="0x00007FF65852FE9B" symbolname="xmlFreeRMutex"/>
<stackStatement index="10" address="0x00007FF657A380B8" symbolname="xmlFreeRMutex"/>
<stackStatement index="11" address="0x00007FF657A37B2A" symbolname="xmlFreeRMutex"/>
<stackStatement index="12" address="0x00007FF657A376BE" symbolname="xmlFreeRMutex"/>
<stackStatement index="13" address="0x00007FF657589239" symbolname="xmlGetGlobalState"/>
<stackStatement index="14" address="0x00007FF6571B8C1C" symbolname="xmlGetGlobalState"/>
<stackStatement index="15" address="0x00007FF656EE1C49" symbolname="xmlGetGlobalState"/>
<stackStatement index="16" address="0x00007FF6584C82B3" symbolname="xmlFreeRMutex"/>
<stackStatement index="17" address="0x00007FF659215F22" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="18" address="0x00007FF6591839F7" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="19" address="0x00007FF657A37015" symbolname="xmlFreeRMutex"/>
<stackStatement index="20" address="0x00007FF659184128" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="21" address="0x00007FF65917F9C5" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="22" address="0x00007FF6591CF802" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="23" address="0x00007FF6591CF0A5" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="24" address="0x00007FF6591A9D36" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="25" address="0x00007FF659184979" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="26" address="0x00007FF656EC3BC6" symbolname="xmlGetGlobalState"/>
<stackStatement index="27" address="0x00007FF656ECB996" symbolname="xmlGetGlobalState"/>
<stackStatement index="28" address="0x00007FF657260C9E" symbolname="xmlGetGlobalState"/>
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<stackStatement index="32" address="0x00007FF972A85373" symbolname="PluginMain"/>
<stackStatement index="33" address="0x00007FF972ADF296" symbolname="PluginMain"/>
<stackStatement index="34" address="0x00007FF9879DF6DC" symbolname="ScCore::Array::operator!="/>
<stackStatement index="35" address="0x00007FF987A015E6" symbolname="ScCore::Array::operator!="/>
<stackStatement index="36" address="0x00007FF987A06206" symbolname="ScCore::Array::operator!="/>
<stackStatement index="37" address="0x00007FF987A09FAF" symbolname="ScCore::Array::operator!="/>
<stackStatement index="38" address="0x00007FF987A0BBDB" symbolname="ScCore::Array::operator!="/>
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<stackStatement index="59" address="0x00007FF9879ECD3D" symbolname="ScCore::Array::operator!="/>
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<stackStatement index="61" address="0x00007FF972B1A3CB" symbolname="ScriptUI::UIWidgetTabInterface::getTabElement"/>
<stackStatement index="62" address="0x00007FF972B19234" symbolname="ScriptUI::UIWidgetTabInterface::getTabElement"/>
<stackStatement index="63" address="0x00007FF972B11DEF" symbolname="ScriptUI::UIWidgetTabInterface::getTabElement"/>
<stackStatement index="64" address="0x00007FF972B122A8" symbolname="ScriptUI::UIWidgetTabInterface::getTabElement"/>
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<stackStatement index="70" address="0x00007FF972A4BB72" symbolname="PluginMain"/>
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<stackStatement index="74" address="0x00007FF6591CF802" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="75" address="0x00007FF6591CF0A5" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="76" address="0x00007FF6591A9D36" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="77" address="0x00007FF659184979" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="78" address="0x00007FF656EC3BC6" symbolname="xmlGetGlobalState"/>
<stackStatement index="79" address="0x00007FF656ECB996" symbolname="xmlGetGlobalState"/>
<stackStatement index="80" address="0x00007FF657260C9E" symbolname="xmlGetGlobalState"/>
<stackStatement index="81" address="0x00007FF6575D59DE" symbolname="ART::AssetType::operator!="/>
<stackStatement index="82" address="0x00007FF972A4C598" symbolname="PluginMain"/>
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<stackStatement index="85" address="0x00007FF6591CF802" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
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<stackStatement index="88" address="0x00007FF659184979" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
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<stackStatement index="91" address="0x00007FF656EB8AF8" symbolname="xmlGetGlobalState"/>
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<stackStatement index="95" address="0x00007FF657117352" symbolname="xmlGetGlobalState"/>
<stackStatement index="96" address="0x00007FF9FAC57034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="97" address="0x00007FF9FC1BCEC1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FF65B604AD8"/>
<register name="RBX" value="0x0000002959944618"/>
<register name="RCX" value="0x00000000000084C0"/>
<register name="RDX" value="0x0000002959944460"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000002959944628"/>
<register name="RSP" value="0x0000002959944458"/>
<register name="RBP" value="0x0000002959944E10"/>
<register name="RIP" value="0x0000000000000000"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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Photoshop 2021 Crash when I try to open a file in Photoshop or transport it from LR v.10 to Photosho

New Here ,
Nov 10, 2020

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Hi! I have a huge problem. When I try to open a file from LR (v.10) to Photoshop 2021 or open a file directly in Photoshop 2021 it crashes. I use Windows 10 on a Samsung Laptop and an Intel HD graphics 4000 graphic card and there is also a Citrix indirect display adapter (but it doesn't really matter if I have the Citric adapter activted or not). Everything is updated and I already tried to deinstall and reinstall LR as well as Photoshop. But nothing seems to work. Here is my crash report. Would love some help!

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="22.0.0" build="20201006.r.35" source="Windows-Client" crashType="n/a">
<time year="2020" month="11" day="10" hour="14" minute="10" second="22" timeoffset="60" timezone="Mitteleuropäische Zeit"/>
<user guid="676c5afa-313b-4fae-a23f-c944850fe478"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="de-de" userlanguage="de-AT" oslanguage="de-AT" ram="3717" machine="Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz" model="Intel64 Family 6 Model 58 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="1696 MHz"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_5853&#38;DEV_1003&#92;1&#38;1A590E2C&#38;2&#38;03" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1922 MB" caption="Intel(R) HD Graphics 4000" description="Intel(R) HD Graphics 4000" driverDate="20151221000000.000000-000" driverVersion="10.18.10.4358" videoModeDescription="1600 x 900 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_0166&#38;SUBSYS_C0D3144D&#38;REV_09&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000000000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="1" address="0x00007FF6597D57D8" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="2" address="0x00007FF6597C7742" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="3" address="0x00007FF659AB46F4" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="4" address="0x00007FF659AB0BC6" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="5" address="0x00007FF659AA36E1" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="6" address="0x00007FF659AA38BF" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="7" address="0x00007FF65852F4D7" symbolname="xmlFreeRMutex"/>
<stackStatement index="8" address="0x00007FF65852F8F0" symbolname="xmlFreeRMutex"/>
<stackStatement index="9" address="0x00007FF65852FE9B" symbolname="xmlFreeRMutex"/>
<stackStatement index="10" address="0x00007FF657A380B8" symbolname="xmlFreeRMutex"/>
<stackStatement index="11" address="0x00007FF657A37B2A" symbolname="xmlFreeRMutex"/>
<stackStatement index="12" address="0x00007FF657A376BE" symbolname="xmlFreeRMutex"/>
<stackStatement index="13" address="0x00007FF657589239" symbolname="xmlGetGlobalState"/>
<stackStatement index="14" address="0x00007FF6571B8C1C" symbolname="xmlGetGlobalState"/>
<stackStatement index="15" address="0x00007FF656EE1C49" symbolname="xmlGetGlobalState"/>
<stackStatement index="16" address="0x00007FF6584C82B3" symbolname="xmlFreeRMutex"/>
<stackStatement index="17" address="0x00007FF659215F22" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="18" address="0x00007FF6591839F7" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="19" address="0x00007FF657A37015" symbolname="xmlFreeRMutex"/>
<stackStatement index="20" address="0x00007FF659184128" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="21" address="0x00007FF65917F9C5" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="22" address="0x00007FF6591CF802" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="23" address="0x00007FF6591CF0A5" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="24" address="0x00007FF6591A9D36" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="25" address="0x00007FF659184979" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="26" address="0x00007FF656EC3BC6" symbolname="xmlGetGlobalState"/>
<stackStatement index="27" address="0x00007FF656ECB996" symbolname="xmlGetGlobalState"/>
<stackStatement index="28" address="0x00007FF657260C9E" symbolname="xmlGetGlobalState"/>
<stackStatement index="29" address="0x00007FF6575D59DE" symbolname="ART::AssetType::operator!="/>
<stackStatement index="30" address="0x00007FF972AC55F2" symbolname="PluginMain"/>
<stackStatement index="31" address="0x00007FF972A4FA2B" symbolname="PluginMain"/>
<stackStatement index="32" address="0x00007FF972A85373" symbolname="PluginMain"/>
<stackStatement index="33" address="0x00007FF972ADF296" symbolname="PluginMain"/>
<stackStatement index="34" address="0x00007FF9879DF6DC" symbolname="ScCore::Array::operator!="/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

TOPICS
Crash or freeze, Problem or error, Windows

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Nov 10, 2020 0
Most Valuable Participant ,
Nov 10, 2020

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Nov 10, 2020 0
New Here ,
Nov 10, 2020

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Problem solved. It was a problem with multiple graphic card drivers. Adobe Support center helped me out. So happy! 

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