Photoshop 2021 crash

Community Beginner ,
Nov 30, 2020

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gee thanks Photoshop 2021, this is awesome. I had  12 files open, did a batch action then crash and here's one of my recovered files. All freaking day trying to edit 60 pics... so not cool. 


E2E7ED9A-C67E-4568-A1B7-343B6E0750B4.jpeg

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Crash or freeze, Mac, Problem or error

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Photoshop 2021 crash

Community Beginner ,
Nov 30, 2020

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gee thanks Photoshop 2021, this is awesome. I had  12 files open, did a batch action then crash and here's one of my recovered files. All freaking day trying to edit 60 pics... so not cool. 


E2E7ED9A-C67E-4568-A1B7-343B6E0750B4.jpeg

TOPICS
Crash or freeze, Mac, Problem or error

Views

38

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Nov 30, 2020 0
LEGEND ,
Dec 01, 2020

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This is a user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

 

Are the original files damaged or are you talking about the actual recovery files? 

Please post a screenshot of the fully expanded Action in the Actions Panel. 

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Dec 01, 2020 0
@mj LATEST
Adobe Community Professional ,
Dec 01, 2020

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Hi @JoannaOuellette ,

So sorry to read about your crash.

This is a user-led forum.

I suggest you reach out to Adobe directly, because this looks like a serious problem.

https://helpx.adobe.com/contact.html

also you can log your problem here.

https://www.adobe.com/products/wishform.html

 

Give as much info as you can, ok?

 

Based on what you shared, this thread may be helpful in resolving your issue.

https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Hope your day gets bettter

mj

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Dec 01, 2020 1