Photoshop 2021 crashes when I try and resize a file

New Here ,
Apr 23, 2021 Apr 23, 2021

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All of a sudden Photoshop, current version with recent update on subscription, crashes when I try try to resize.  I first flatten the image and disgard the unused layers.  Then I go to image>size  I have constrain proportions on and I changee W and H to 1000 pixels, I leave as 300 dpi, I resample using Bicubic Sharpener, it says the new file will be 2.86 M and when I press OK, photoshop just closes, any ideas  there is no error message, just closes and when I open PS back up its like its there as a full PSD filing but nothing more, does not even show as recents???  Help.

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Bug, General Feedback, How to

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Adobe Employee ,
Apr 23, 2021 Apr 23, 2021

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Hi there,

That shouldn't be happening. Could you please let us know the version of Photoshop you're on?

Could you please try resetting the preferences of Photoshop and let us know if that helps? 

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html

 

Regards,
Sahil

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