Photoshop 2021 crashing on macOS Catalina

Community Beginner ,
Nov 09, 2020 Nov 09, 2020

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Hi, I really need some help!

 

I have a brand new Macbook Pro - well, I bought it mid year.

 

I have Photoshop 21 and all Apple updates are current.

 

Everytime I used a brush, the computer revs up and I get the coloured circle - and it freezes. It has now started doing it with the Spot healing brush too! What am i doing wrong, or is this a problem with photoshop and Apple?  I can't get a damn thing finished!

 

Thanks

 

 

{Thread title edited by moderator}

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correct answers 1 Correct Answer

Adobe Employee , Nov 09, 2020 Nov 09, 2020
Hi, We're sorry about the trouble with Photoshop 2021. Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left and check if you see Photoshop added to the list with a check mark in front of it. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon and navigating to the Applications folder. Also, grant per...

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New Here ,
Dec 15, 2020 Dec 15, 2020

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My Camera RAW and Lightroom and Photoshop is crashing and making the Imac restart this is really annoying, 

 

Can someone advise steps to resolve issue

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New Here ,
Dec 15, 2020 Dec 15, 2020

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Photoshop 2021 crashes for me when creating a new document.  I've tried all of these fixes.

 

Adobe: why am I paying a monthly fee for software that is completely unusable?  Are you going to pro-rate my account for the multiple days of lost productivity?

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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Adobe silence on this is so disrespectful. I've the same problem and for the last week I could barely do any work, it got to the point where photoshop just keep on crashing and I had to restart and redo all my work because of my deadlines. Good thing to realize Adobe doesn't care at all to it's customers.

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Community Beginner ,
Jan 09, 2021 Jan 09, 2021

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Hola, ok aqui les va lo que yo encontre.........ya desinstale PS 22.01, instale 21.2.4 y sigue el mismo problema.

Lo que estoy viendo es.... cuando instalas cualquier version de PS o LR el Camera RAW que se instala automaticamente es el 13.1 y ahi esta el problema cuando abrimos un archivo en Camera RAW ya no funciona nada, el problema esta en Camera RAW........

Alguien sabe como regresarte a una version anterior del Camera RAW???

Adobe deberia de rembolsar este mes a todos sus suscriptores......

 

English......

Hello, ok here is what I found ......... I already uninstalled PS 22.01, install 21.2.4 and the same problem continues. What I'm seeing is .... when you install any version of PS or LR, the Camera RAW that is automatically installed is 13.1 and there is the problem when we open a file in Camera RAW nothing works anymore, the problem is in Camera RAW ........Does anyone know how to revert to an older version of Camera RAW ??? Adobe should reimburse all its subscribers this month ......

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Community Beginner ,
Jan 14, 2021 Jan 14, 2021

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Do the following with Photoshop 22.1 on Macbook Pro with OS Big Sur: Select Photoshop Preferences, Performance, Graphic Processer Settings and deselect Use Graphic Processor. Then go to Preferences, File handling, Click on Camera Raw Preferences, Performance, and turn Use graphics processor to OFF. Photoshop has not crashed in 5 days.

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New Here ,
Dec 15, 2020 Dec 15, 2020

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Photoshop has just crashed on me four times, just a few actions into a project. My agency pays good money EVERY MONTH for these platforms. This is causing us downtime, and we are likely to miss a deadline. I'd like a credit on my account because I now have to damage control with my client. Stand by your products and your service, Adobe.

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New Here ,
Dec 16, 2020 Dec 16, 2020

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FYI to all following this thread. I uninstalled Photoshop 2021 and reinstalled it. That seems to have helped with the crashing problem. 

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Community Beginner ,
Jan 08, 2021 Jan 08, 2021

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I'm having the same problem with Photoshop 2021 since updating my 2020 iMac to Big Sur. It crashed a fair bit on Catalina but seems much worse on Big Sur. Completely unstable. Photoshop itself doesn't appear to crash necessarily, but it's only when Photoshop is open that it causes my machine to shut down and restart unexpectedly. Can achieve very little work at the moment.

 

Adobe needs to fix this immediately!

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Community Beginner ,
Jan 08, 2021 Jan 08, 2021

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This has been going on since November. Numerous complaints here on the
forums. No repsonse from Adobe. Which is unacceptable. I'm not renewing
with them. I did some research on Affinity Photo. It's a legitimate
alternative. Made the move. I'm don't with Adobe's crap

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Community Beginner ,
Jan 09, 2021 Jan 09, 2021

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Same problem here, updated to Big Sur and Photoshop 2021 keeps crashing in Camera Raw. Uninstalled and reinstall with no success. Please fix this!

 

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New Here ,
Jan 12, 2021 Jan 12, 2021

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I am having the same issue.  Since I updated to Big Sur when I try to open a file sent to me it will read the file open up for about 10 seconds and crash.  I went thru made sure it wasn't a font that was causing the issue and that wasn't.   Deleted my font cache using Terminal command suggested by Adobe now my fonts are missing from font book.   I uninstalled and reinstalled PS and still doing the same thing.   My business is suffering and I can't get an answer anywhere.  Can someone please point me anywhere for a fix?

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New Here ,
Jan 13, 2021 Jan 13, 2021

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I've had the same problem with PS on Big Sur since day one. I've tried each of the recommended fixes and nothing has fixed it. It's monumentally frustrating. I'm now researching alternatives to PS, even though I'm using LOTS of Adobe products. This is simply and completely unacceptable. 

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Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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I've switched to affinity after doing some research. I simply could not
wait for Adobe. I need to complete commissions i am behind on.
Especially the fact that Adobe hasn't even made any statement at all about
these issues.

In Affinity the Language is similar but there are some work flow
differences. Seems just as powerful a program though.

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New Here ,
Jan 14, 2021 Jan 14, 2021

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I finally got mine working but the Apple update was the issue and the latest 11.1 version of Big Sur finally after 3 days of frustation appears to have stabilized my PS issue.    I tried everything on this thread and finally after I updated to 11.1 it "appears" to have worked.   That was AFTER I finally got the right person on the phone at Apple and going thru everything I had done.  I had the update already on the computer but for some "unknown" reason it didn't install it.  Had to restart my computer and in mid restart restart it again but it finally installed.   The Apple tech opened an internal ticket ........ yawn

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Community Beginner ,
Jan 15, 2021 Jan 15, 2021

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My hand is slowly being forced towards Affinity - I'm starting to be left with no choice.

 

There is a major issue between the way Photoshop and Apple's Big Sur OS communicate (could apply to Adobe products more generally, but I mainly use PS).

 

I've tried granting PS full Accessibility - didn't fix it.

I've tried downgrading the Graphics Processor - didn't fix it.

 

What's causing the issue seems to be different for everyone, so it's impossible to pinpoint the exact cause. The only thing I can be sure of is that Photoshop is virtually unusable on Big Sur.

 

My machine is brand new, and everything is fully up to date. Their appears to be no solution forthcoming. If anyone has any other suggestions, please let us know.

 

Moving to Affinity might be a big leap, but from what I can see, it looks very similar so might not be that scary. If more Adobe users start making the switch, maybe Adobe will start to take notice and work harder to fix their products. Currently, they're not fit for purpose.

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Community Beginner ,
Apr 14, 2021 Apr 14, 2021

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With the issues persisting. What version of photoshop are people using for Mac Big Sur?

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Community Beginner ,
Apr 25, 2021 Apr 25, 2021

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Mine keeps freezing too and I haven't updated to Big Sur, I've been too scared to.
I'm still using Mojave 10.14.6.

 

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Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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Hi everyone, I need help too.

I have an iMac 27 with Catalina, this morning after updating the OS to 10.15.7 version, Photoshop (22.3.1) stopped working.
It does not start, when I double click on the icon it immediately returns an error message befor do anything (unexpected closure of photoshop).
I tried to reinstall Photoshop cleaning all the preferences, to reinstall an old version, but nothing change.

Illustrator, indesign, acrobat work good.
Someone can help me?
Thanks

Andrea

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New Here ,
Apr 28, 2021 Apr 28, 2021

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I am having exactly the same problem. Tried all the same attempted fixes, zero result. Need a solution NOW adobe, this is rediculous.

 

Jared

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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I tried with Adobe support and Apple support, but nobody could help me.
I looked for re-install all the Adobe Creative Cloud after using the Cleaner tool, but no results.
I hand-clean all Adobe installation files, but nothing
The crash-problem was about the GPU, I have a Radeon video card, so it's a conflict between Photoshop and the OS GPU.
I had to reinstal OS Catalina from start.
It's crazy, Apple is going to become like windows, ...or less, but its price will rest hight.

Andrea

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Community Beginner ,
May 11, 2021 May 11, 2021

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I have exact same specs, and this started happening today. Anyone up for a class action lawsuit? Adobe has a market cap over 200 BILLION dollars, this is utterly inexcusable. 

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Community Beginner ,
May 03, 2021 May 03, 2021

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Hi!  I'm having similar problems.  Photoshop crashes on launch.  I've created a new ueser, same problem.    So, I reinstalled the OS (MacOS Catalina), and it worked! ... for a few hours.    But, then, the next morning, crashes at each launch.   All other Adobe apps seem to be fine.  

 

MacPro (2013 model).  

Photoshop 22.3.1

Catalina 10.15.7

 

Here is what seems to be a relevant section of the Crash Report: 

Crashed Thread: 12 GPU Sniffer Launcher

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000004e0
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [61279]

 

Help!!

 

 

 


@defaultdfbye5nqzta0 wrote:

Hi, I really need some help!

 

I have a brand new Macbook Pro - well, I bought it mid year.

 

I have Photoshop 21 and all Apple updates are current.

 

Everytime I used a brush, the computer revs up and I get the coloured circle - and it freezes. It has now started doing it with the Spot healing brush too! What am i doing wrong, or is this a problem with photoshop and Apple?  I can't get a damn thing finished!

 

Thanks

 

 

{Thread title edited by moderator}



@defaultdfbye5nqzta0 wrote:

Hi, I really need some help!

 

I have a brand new Macbook Pro - well, I bought it mid year.

 

I have Photoshop 21 and all Apple updates are current.

 

Everytime I used a brush, the computer revs up and I get the coloured circle - and it freezes. It has now started doing it with the Spot healing brush too! What am i doing wrong, or is this a problem with photoshop and Apple?  I can't get a damn thing finished!

 

Thanks

 

 

{Thread title edited by moderator}


 

Help!! 

 

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Community Beginner ,
May 04, 2021 May 04, 2021

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Here too

I restalled the OS 2 days ago (Catalina 10.15.7), Photoshop worked for 1 day and yesterday it crashed again with the same error:

".....Crashed Thread: 12 GPU Sniffer Launcher........"

I hope it was only a casual error, but....

 

Andrea

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Community Beginner ,
May 03, 2021 May 03, 2021

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I'm happy to report that whatever updates Adobe did recently worked for my computer. It hasn't freezed or crashed in a while. Thank you!

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Explorer ,
May 07, 2021 May 07, 2021

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A couple of weeks ago I had continual crashes when I tried to edit a Sony raw file by exporting it from LR Classic to Photoshop CC. Everything is up to date. I finally had to delete and reinstall PS by removing all of my customizations in order to get it not to crash every time I tried to use it. It worked for awhile, and now it is crash, crash, crash again. It seems as though other people are having this problem too. I checked and did not have a problem with permissions. This is just so frustrating. Please fix this Adobe.

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