Photoshop 2021 crashing on macOS Catalina

[defaultdfbye5nqzta0]

Hi, I really need some help!

I have a brand new Macbook Pro - well, I bought it mid year.

I have Photoshop 21 and all Apple updates are current.

Everytime I used a brush, the computer revs up and I get the coloured circle - and it freezes. It has now started doing it with the Spot healing brush too! What am i doing wrong, or is this a problem with photoshop and Apple?  I can't get a damn thing finished!

Thanks

{Thread title edited by moderator}

[nikunj.m · Accepted solution]

Hi,

We're sorry about the trouble with Photoshop 2021. Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left and check if you see Photoshop added to the list with a check mark in front of it. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon and navigating to the Applications folder. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility. Once done, restart the Mac and check if it helps.

Once you have added Photoshop to the list, you can also try to optimize the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

Let us know if it helps!

Regards,

Nikunj

[defaultdfbye5nqzta0]

Thankyou!! Followed your instructions and everything is working beautifully - Thank-you!!

[ortizfreelance]

Great to hear you succeded. Was there any particular step you recognized as the key to fixing the problem? I've done a 100 things and nothing works. Still freezing. 

[defaultdfbye5nqzta0]

It's back, I think there was another update and now it freezes again. It's been happening with the brush tools.  I'm really at the end of my patience with this!! 

[johnd21114030]

It has been 2 straight days of Photoshop crashing. I've gone through all of the troubleshooting steps and have updated my entire system/programs and have even uninstalled and reinstalled multiple times on both my macbook pro and mac pro. This is becoming incredibly ridiculous because I cannot perform my job duties without this program. What is going on and why are so many of us affected?

[Nathan5D6D]

Photoshop crashes for me when creating a new document.  None of these fixes solves the problem.

Adobe:  I suppose I'd be upset if I were paying real money every month for software that crashes 10 seconds upon launching... 

[SpaceAcex]

It's upsetting Adobe is not addressing this issue.

I have commission work I'm falling behind on because it's taking me a few
hours to do simple edits that I'd normally take care of in a quarter of
that time. Adobe... Figure this damn thing out. Your silence is offensive

[Casasus Fotografia]

I have been two days late in my work delivery because PS freezes and does not let me work I have the Catalina system and PS freezes and I moved to everything that Adobe says it can be and nothing works for me, please give a solution to this big problem

[Casasus Fotografia]

Seguimos con problemas, lo que yo estoy viendo es que el problema es Camera Raw, ahi hay un problema enorme y cuando queremos editar nuestros trabajos no podemos.

Adobe tiene que entender que somo una comunidad gigantezca que vivimos de esto, de poder procesar nuestros trabajos y entregarlos al cliente, estamos pagando nuestros planes mensuales o anueles al precio que ellos nos piden, nosotros cumplimos con lo establecido y ellos no han hecho nada para solucionarlo.

Por favor Adobe arreglen este enorme porblema el cual nos tiene sin trabar a muchisimas personas.

In English for you....

We continue with problems, what I am seeing is that the problem is Camera Raw, there is a huge problem and when we want to edit our work we cannot. Adobe has to understand that we are a gigantic community that makes a living from this, of being able to process our work and deliver it to the client, we are paying our monthly or annual plans at the price they ask us, we comply with what is established and they have not done anything to fix it. Please Adobe fix this huge porblema which we have been unable to work for many people.

[Anoet]

After doing all of the above, I received some good advice that seems to work (I am working on Macbook Pro with OS Big Sur): Select Photoshop Preferences, Performance, Graphic Processer Settings and deselect Use Graphic Processor. Then go to Preferences, File handling, Click on Camera Raw Preferences, Performance, and turn Use graphics processor to OFF. Photoshop has not crashed in 5 days.

[michaels37302693]

That's interesting, thanks. Good to have a possible solution.

I see in the GPU Advanced Settings, the Drawing Mode can be taken down to Normal or Basic as an option to increase stability as well? I might give that a try.

Is it not important to have the Graphics Processor box ticked then?

[carólp61730155]

Please fix the issue, i ll do the thing with accessibility and stuff...work but for a few minutes anfter that frash and crash and crash and freeze and reboot and all that...am really tired of this already without answers!!! please fix this, we pay for this properly service!

[SpaceAcex]

I've tried to turn off using the graphic processor. It still crashes.

This issue is tied to creative cloud knocking itself offline. When it
crashes then PS and LR crash. It's not limited to just PS.

I tried it as a last ditch effort as I already am familiar with PS. But
I'll continue using and learning affinity.

Adobe....its understandable that issues will arise. But your silence is
very unprofessional and really shines a light on your lack of
customer service.

At least address the damn issue many of us are having! LAME

[Robb5CE7]

Hi there!

  I have run through these steps, but am still have frequent crashes.  I even went through uninstalling and reinstalling the program.  That helped for a bit, but the frequent crashes have returned.

[GabiB838]

Helll i just got a service with you i have a macbook pro with catalina last update, when i try to open photoshop 2021, doenst open..

Regards i am paying too much to dont get the service

[defaultdfbye5nqzta0]

Hi, it looks like my photoshop had an update to 22.01 and now the problem with photoshop is freezing again?  Usually when using the brush tool for dodging and burnig, but is also did it when I was using Spot healing.  I'm far from a tech or compter guy, I just want Photoshop to work without crashing!! It has come to the point of driving me crazy. I just did the Mac upgrade to Big Sur and haven't tried photoshop again as yet.  

[Danilo5E61]

I am having the same issue and its really frustrating. I cannot work at all. Help!!!

[SpaceAcex]

Same here for the lajst 4 days all of a sudden. I've tried all the suggestions, This is ridiculous!!

[tomášg82169915]

I have exactly same problem ... crashes in while "spot healing" ... in my case in Camera RAW.

[adrianm98874864]

My Camera RAW and Lightroom and Photoshop is crashing and making the Imac restart this is really annoying, 

Can someone advise steps to resolve issue

[Nathan5D6D]

Photoshop 2021 crashes for me when creating a new document.  I've tried all of these fixes.

Adobe: why am I paying a monthly fee for software that is completely unusable?  Are you going to pro-rate my account for the multiple days of lost productivity?

[franklinv74741210]

Adobe silence on this is so disrespectful. I've the same problem and for the last week I could barely do any work, it got to the point where photoshop just keep on crashing and I had to restart and redo all my work because of my deadlines. Good thing to realize Adobe doesn't care at all to it's customers.

[Casasus Fotografia]

Hola, ok aqui les va lo que yo encontre.........ya desinstale PS 22.01, instale 21.2.4 y sigue el mismo problema.

Lo que estoy viendo es.... cuando instalas cualquier version de PS o LR el Camera RAW que se instala automaticamente es el 13.1 y ahi esta el problema cuando abrimos un archivo en Camera RAW ya no funciona nada, el problema esta en Camera RAW........

Alguien sabe como regresarte a una version anterior del Camera RAW???

Adobe deberia de rembolsar este mes a todos sus suscriptores......

English......

Hello, ok here is what I found ......... I already uninstalled PS 22.01, install 21.2.4 and the same problem continues. What I'm seeing is .... when you install any version of PS or LR, the Camera RAW that is automatically installed is 13.1 and there is the problem when we open a file in Camera RAW nothing works anymore, the problem is in Camera RAW ........Does anyone know how to revert to an older version of Camera RAW ??? Adobe should reimburse all its subscribers this month ......

[Anoet]

Do the following with Photoshop 22.1 on Macbook Pro with OS Big Sur: Select Photoshop Preferences, Performance, Graphic Processer Settings and deselect Use Graphic Processor. Then go to Preferences, File handling, Click on Camera Raw Preferences, Performance, and turn Use graphics processor to OFF. Photoshop has not crashed in 5 days.