Photoshop 2021 displays the file all black on Windows 10

Community Beginner ,
Apr 02, 2021 Apr 02, 2021

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Im having a problem with my Zenbookpro duo with card NVIDIA RTX 2060 photoshop appears all black, this doesnt happen with Illustrator. Ive tried lots of stuff but cant fix it.

 

 

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Adobe Employee ,
Apr 02, 2021 Apr 02, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us if this happens with all the files/images you open in Photoshop or just the one you have shared the screenshots of? If this happens with all the files/images, please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

If it helps, you can check out the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

You can also try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/3dFRlyi

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Adobe Community Professional ,
Apr 02, 2021 Apr 02, 2021

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Most likely it's a defective monitor profile. If you don't have a calibrator, which is the proper way to deal with this, replace your current monitor profile with sRGB IEC61966-2.1 for now. It won't be entirely accurate, but better than a broken profile.

 

Relaunch Photoshop when done, it loads the profile at application startup:

Displayprofile_50_1.png

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New Here ,
May 03, 2021 May 03, 2021

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Hello! I was having this issue, and your advice helped. My concern is, will this affect the performance of my graphics card/monitor due to the fact that, as you said, "it's not entirely accurate"? How would I go about getting the correct monitor profile for my laptop (I have the Asus zenbook pro duo as well). Thank you for any direction you can provide. 

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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The job of the monitor profile is to be an accurate description (or map, if you will) of the display's actual response. Photoshop uses that map to represent the file accurately on screen. That's the color managed display pipeline.

 

The only way to do that is to measure the display, and this is what a calibrator does. A generic profile may be reasonably close, but it can't be entirely accurate.

 

See this post (from another thread) that I wrote just earlier today:

https://community.adobe.com/t5/photoshop/updated-photoshop-now-my-whites-are-yellow/m-p/12011938#M53... 

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Community Beginner ,
May 03, 2021 May 03, 2021

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Hi! Well it looks like I updated all of the drivers and followed the thread and everything looks ok now, thanks guys !

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