Photoshop 2021 displays the file all black on Windows 10

New Here ,
Apr 02, 2021 Apr 02, 2021

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Im having a problem with my Zenbookpro duo with card NVIDIA RTX 2060 photoshop appears all black, this doesnt happen with Illustrator. Ive tried lots of stuff but cant fix it.

 

 

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Adobe Employee ,
Apr 02, 2021 Apr 02, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us if this happens with all the files/images you open in Photoshop or just the one you have shared the screenshots of? If this happens with all the files/images, please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

If it helps, you can check out the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

You can also try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/3dFRlyi

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Adobe Community Professional ,
Apr 02, 2021 Apr 02, 2021

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Most likely it's a defective monitor profile. If you don't have a calibrator, which is the proper way to deal with this, replace your current monitor profile with sRGB IEC61966-2.1 for now. It won't be entirely accurate, but better than a broken profile.

 

Relaunch Photoshop when done, it loads the profile at application startup:

Displayprofile_50_1.png

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