Photoshop 2021 doesn't detect my GPU

Explorer ,
Apr 09, 2021 Apr 09, 2021

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Hi, I just got the Photography bundle of Creative Cloud which includes Lightroom + Photoshop and I have been struggling for 3 days now, having sleepless nights if I may even, because the Photoshop which is my main driver in my line of work as a graphic artist isn't detecting my Asus 5700XT Reference card.

I used to own a bad copy of 2019 and found out that I bought it from an external sale website and bought 2021 from Adobe right away and got the cheapest bundle that included what I needed - Photoshop (When one of my colleagues let me know about it),

But then its been 3 days and I have been struggling and furious to make my PS 2021 work.


Things I tried:
1. Uninstall reinstall

2. Install each older version 1 by 1, nothing works, it would detect my GPU at first then afterwards, it wont (It will be greyed out, can't even check "Use Graphics Processor" option

3. Tweak the registry to detect GPU (AllowOLDGPU from Google)

4. I tried adding it to my Radeon Adrenaline software as a game to no avail

5. Uninstalling and reinstalling my GPU drivers

Then I found an article online that states, PS 2021 doesn't recognize 5700XT for now as it is a fairly new card and I'm like what the hell? I need PS in my line of work, and I don't want to opt out to use the illegal version of Photoshop again as I am afraid of security concerns.

I cannot use Photoshop without my GPU integrated as its slow as heck, no scrubby zoom, constant lagging, etc. Its just not an option for me and I didn't buy this to use the minimum features either.

Can someone help me?

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Explorer ,
Apr 09, 2021 Apr 09, 2021

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Adobe Photoshop Version: 22.3.0 20210302.r.49 660cd2e x64
Number of Launches: 3
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.804
System architecture: AMD CPU Family:15, Model:1, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 2994 MHz
Built-in memory: 16313 MB
Free memory: 12387 MB
Memory available to Photoshop: 14924 MB
Memory used by Photoshop: 83 %
SAM SDK Version: 2.0.0-main.363.5
ACP.local Status:
- SDK Version: 1.41.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.9.0.19
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 300 seconds
Live Edit Client SDK Version: 3.79.23
Presets Status:
- Brushes: 28 local / 0 synced
- Gradients: 183 local / 0 synced
- Patterns: 10 local / 0 synced
- Shapes: 54 local / 0 synced
- Styles: 21 local / 0 synced
- Swatches: 244 local / 0 synced
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 3
Font Preview: Medium
TextComposer: Latin
OpenCL crashed on Wed 07 04 21 at 5:28:41 PM (Initializing OpenCL and OpenCL enabled features)
The GPU Sniffer crashed on Fri 09 04 21 at 3:10:41 PM
------- GetVideoCardInformation
WARNING: No native GPUs found
SufficientVideoMemForTextures: True.
DoesGPUSupportFeature( kGPUFeature_All 

EnzoDeCastro_0-1617953381040.png

 

 False.
PSGLDocDrawingOSVersionTest: True.
IgnoreVideoMemRequirements: False.
NativeGPUAvailable: False.
OpenCLGPUAvailable: False.
OpenGLGPUAvailable: False.
GetAIFSharingContext: False.
SupportsOpenGL(): False.
gPreferences.GetPhotoshopCrashed(): False.
gpuE (disallowOpenGLWindows): False.
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=2560
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
# Photoshop Version: 20210302.r.49 660cd2e
Building native platform & platform info strutcture
Native platform info successfully constructed
Begin native platform info:
Platform info:
Displays:
Display \\.\DISPLAY1
isMain = 1
isBuiltIn = 0
isStereo = 0
bounds = ((0 0) -> (2560 1080), w=2560, h=1080)
dimensions = (2560 1080)
physicalSize = (0 0)
pixelSize = (0 0)
dynamic range = (0 1)
potential dynamic range = (0 1)
reference dynamic range = (0 0)
device = (DeviceID name=29471:AMD Radeon RX 5700 XT index=0 preferred=1)
Devices:
(DeviceID name=29471:AMD Radeon RX 5700 XT index=0 preferred=1)
Power Envelope : UNKNOWN
Device is removable : UNKNOWN
displays: 1
\\.\DISPLAY1
VRAM: 8547MB
Dedicated System RAM: 0MB
SharedSystem RAM: 8552MB
Platform specifics:
Device name: 29471:AMD Radeon RX 5700 XT
Vendor name: AMD
Description: AMD Radeon RX 5700 XT
D3D-ID: 29471
End platform info.
End native platform info.
Building OpenGL platform & platform info strutcture
OpenGL platform info successfully constructed
Begin OpenGL platform info:
Platform info:
Displays:
Display \\.\DISPLAY1
isMain = 1
isBuiltIn = 0
isStereo = 0
bounds = ((0 0) -> (2560 1080), w=2560, h=1080)
dimensions = (2560 1080)
physicalSize = (0 0)
pixelSize = (0 0)
dynamic range = (0 1)
potential dynamic range = (0 1)
reference dynamic range = (0 0)
device = (DeviceID name=AMD Radeon RX 5700 XT index=0 preferred=1)
Devices:
(DeviceID name=AMD Radeon RX 5700 XT index=0 preferred=1)
Power Envelope : DISCRETE
Device is removable : UNKNOWN
displays: 1
\\.\DISPLAY1
VRAM: 8151MB
Dedicated System RAM: 0MB
SharedSystem RAM: 0MB
Platform specifics:
Device name: AMD Radeon RX 5700 XT
Vendor name: AMD
OpenGL version: 4.6 (4.6.148202 Compatibility Profile Context 21.3.2 27.20.15003.5017)
GLSL version: 4.60 (4.60)
End platform info.
End OpenGL platform info.
Building OpenCL platform & platform info strutcture
OpenCL platform info successfully constructed
Begin OpenCL platform info:
Platform info:
Displays:
Devices:
(DeviceID name=gfx1010 index=0 preferred=1)
Power Envelope : DISCRETE
Device is removable : UNKNOWN
displays: 0
VRAM: 8573MB
Dedicated System RAM: 0MB
SharedSystem RAM: 0MB
Platform specifics:
Device name: gfx1010
Vendor name: AMD
Device version: 2.0 (OpenCL 2.0 AMD-APP (3224.5))
OpenCL platform name: AMD Accelerated Parallel Processing
OpenCL platform vesion: 2.1 (OpenCL 2.1 AMD-APP (3224.5))
End platform info.
End OpenCL platform info.
Tester="Photoshop"
snifferStart="2021-04-09_15:10:38"
NumGLGPUs=1
glgpu[0].GLVersion="4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8151
glgpu[0].GLName="AMD Radeon RX 5700 XT"
glgpu[0].GLVendor="AMD"
glgpu[0].GLDriverVersion="27.20.15003.5017"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\amdxc64.dll"
glgpu[0].GLDriverDate="20210326000000.000000-000"
glgpu[0].GLRenderer="AMD Radeon RX 5700 XT"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].GLIsPreferred=1
NumCLGPUs=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 AMD-APP (3224.5)"
clgpu[0].CLDeviceVersion="2.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8573
clgpu[0].CLName="gfx1010"
clgpu[0].CLVendor="AMD"
clgpu[0].CUDASupported=0
clgpu[0].CLIsPreferred=1
clgpu[0].CLBandwidth=4.050000e+11
clgpu[0].CLCompute=4603.203830
clgpu[0].CLRawDeviceName=gfx1010
clgpu[0].CLRawDeviceVendor=Advanced Micro Devices, Inc.
clgpu[0].CLRawPlatformName=AMD Accelerated Parallel Processing
clgpu[0].CLRawPlatformVendor=Advanced Micro Devices, Inc.
NumNativeGPUs=1
nativegpu[0].NativeName="29471:AMD Radeon RX 5700 XT"
nativegpu[0].NativeTotalRAMInMB=17099
nativegpu[0].NativeVRAMInMB=8547
nativegpu[0].NativeSharedSystemRAMInMB=8552
nativegpu[0].NativeDedicatedSystemRAMInMB=0
nativegpu[0].NativeVendor="AMD"
nativegpu[0].NativeDriver="C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\amdxc64.dll"
nativegpu[0].NativeDriverVersion="27.20.15003.5017"
nativegpu[0].NativeDriverDate="20210326000000.000000-000"
nativegpu[0].NativePowerEnvelope="UNKNOWN"
nativegpu[0].NativeDeviceAttachment="UNKNOWN"
nativegpu[0].NativeAPIVersion="12.0 (12.0)"
nativegpu[0].NativeIsPreferred=1
snifferEnd="2021-04-09_15:10:42"
------- GetVideoCardInformation
$$$/LE/SysInfo/LicenseType=License Type: $$$/CSerialNumber/LicenseTypeSubscription=Subscription^rSerial number: 96040310835608577048
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Adobe CC 2021\Adobe Photoshop 2021\
Temporary file path: C:\Users\User\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 222.5G, 70.0G free
Required Plugins folder: C:\Adobe CC 2021\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Adobe CC 2021\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/02/13-21:23:31 79.628125 79.628125
AdbePM.dll PatchMatch 2021/02/16:23:29:29 1.628247 1.628247
AdobeLinguistic.dll Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/08/08-01:12:48 79.395135 79.395135
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.7
AdobeSVGAGM.dll AdobeSVGAGM 79.628125 79.628125
AdobeXMP.dll Adobe XMP Core 2021/02/15-11:52:13 79.164753 79.164753
AdobeXMPFiles.dll Adobe XMP Files 2021/02/15-11:52:13 79.164753 79.164753
AdobeXMPScript.dll Adobe XMP Script 2021/02/15-11:52:13 79.164753 79.164753
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/02/13-21:23:31 79.628125 79.628125
AID.dll AID DLL 1.0.0.12
AIDE.dll AIDE 2021/02/17-19:47:02 79.627469 79.627469
ARE.dll ARE 2021/02/13-21:23:31 79.628125 79.628125
AXE8SharedExpat.dll AXE8SharedExpat 2020/08/01-01:08:32 79.622927 79.622927
AXEDOMCore.dll AXEDOMCore 2020/08/01-01:08:32 79.622927 79.622927
Bib.dll BIB 2021/02/13-21:23:31 79.628125 79.628125
BIBUtils.dll BIBUtils 2021/02/13-21:23:31 79.628125 79.628125
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2021/02/13-21:23:31 79.628125 79.628125
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.4.0+201111-2330.1.fe.bdb07c7
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icudt66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icuuc66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/02/17-19:47:02 79.277121 79.277121
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.2.0.7
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/02/13-00:38:12 79.628096 79.628096
onnxruntime.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
opencv_world440.dll OpenCV library 4.4.0
Photoshop.dll Adobe Photoshop 2021 22.3
Plugin.dll Adobe Photoshop 2021 22.3
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.1.0.15
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2021 22.3
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.623146 79.623146
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 22.2.0.0
WRServices.dll WRServices Build 16.1.0.7af3873 16.1.0.7af3873
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-4.4.1.71


Required plugins:

Accented Edges 22.3 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.3 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.3 - from the file “Filter Gallery.8bf”
Average 22.3 (20210302.r.49 660cd2e) - from the file “Average.8bf”
Bas Relief 22.3 - from the file “Filter Gallery.8bf”
BMP 22.3 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.3 - from the file “Filter Gallery.8bf”
Charcoal 22.3 - from the file “Filter Gallery.8bf”
Chrome 22.3 - from the file “Filter Gallery.8bf”
Cineon 22.3 (20210302.r.49 660cd2e) - from the file “Cineon.8bi”
Clouds 22.3 (20210302.r.49 660cd2e) - from the file “Clouds.8bf”
Color Halftone 22.3 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.3 - from the file “Filter Gallery.8bf”
Conté Crayon 22.3 - from the file “Filter Gallery.8bf”
Craquelure 22.3 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.3 (20210302.r.49 660cd2e) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.3 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.3 - from the file “Filter Gallery.8bf”
Crystallize 22.3 - from the file “Standard MultiPlugin.8bf”
Cutout 22.3 - from the file “Filter Gallery.8bf”
Dark Strokes 22.3 - from the file “Filter Gallery.8bf”
De-Interlace 22.3 - from the file “Standard MultiPlugin.8bf”
Dicom 22.3 - from the file “Dicom.8bi”
Difference Clouds 22.3 (20210302.r.49 660cd2e) - from the file “Clouds.8bf”
Diffuse Glow 22.3 - from the file “Filter Gallery.8bf”
Displace 22.3 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.3 - from the file “Filter Gallery.8bf”
Entropy 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Export Color Lookup Tables 22.3 (20210302.r.49 660cd2e) - from the file “Export3DLUT.8be”
Extrude 22.3 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.3 (20210302.r.49 660cd2e) - from the file “FastCore.8bx”
Fibers 22.3 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.3 - from the file “Filter Gallery.8bf”
Filter Gallery 22.3 - from the file “Filter Gallery.8bf”
Fresco 22.3 - from the file “Filter Gallery.8bf”
Glass 22.3 - from the file “Filter Gallery.8bf”
Glowing Edges 22.3 - from the file “Filter Gallery.8bf”
Grain 22.3 - from the file “Filter Gallery.8bf”
Graphic Pen 22.3 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.3 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.3 (20210302.r.49 660cd2e) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.3 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.3 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.3 - from the file “Standard MultiPlugin.8bf”
IGES 22.3 (20210302.r.49 660cd2e) - from the file “U3D.8bi”
Ink Outlines 22.3 - from the file “Filter Gallery.8bf”
JPEG 2000 22.3 - from the file “JPEG2000.8bi”
Kurtosis 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Lens Blur 22.3 - from the file “Lens Blur.8bf”
Lens Correction 22.3 - from the file “Lens Correction.8bf”
Lens Flare 22.3 - from the file “Standard MultiPlugin.8bf”
Liquify 22.3 - from the file “Liquify.8bf”
Matlab Operation 22.3 (20210302.r.49 660cd2e) - from the file “ChannelPort.8bf”
Maximum 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Mean 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Measurement Core 22.3 (20210302.r.49 660cd2e) - from the file “MeasurementCore.8me”
Median 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Mezzotint 22.3 - from the file “Standard MultiPlugin.8bf”
Minimum 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
MMXCore Routines 22.3 (20210302.r.49 660cd2e) - from the file “MMXCore.8bx”
Mosaic Tiles 22.3 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.3 (20210302.r.49 660cd2e) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.3 - from the file “Filter Gallery.8bf”
Note Paper 22.3 - from the file “Filter Gallery.8bf”
NTSC Colors 22.3 (20210302.r.49 660cd2e) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.3 - from the file “Filter Gallery.8bf”
OpenEXR 22.3 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.3 - from the file “Filter Gallery.8bf”
Palette Knife 22.3 - from the file “Filter Gallery.8bf”
Patchwork 22.3 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.3 - from the file “Standard MultiPlugin.8bf”
PCX 22.3 (20210302.r.49 660cd2e) - from the file “PCX.8bi”
Photocopy 22.3 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.3 (20210302.r.49 660cd2e) - from the file “ChannelPort.8bf”
Pinch 22.3 - from the file “Standard MultiPlugin.8bf”
Pixar 22.3 (20210302.r.49 660cd2e) - from the file “Pixar.8bi”
Plaster 22.3 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.3 - from the file “Filter Gallery.8bf”
Pointillize 22.3 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.3 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.3 (20210302.r.49 660cd2e) - from the file “PBM.8bi”
Poster Edges 22.3 - from the file “Filter Gallery.8bf”
PRC 22.3 (20210302.r.49 660cd2e) - from the file “U3D.8bi”
Radial Blur 22.3 - from the file “Standard MultiPlugin.8bf”
Radiance 22.3 (20210302.r.49 660cd2e) - from the file “Radiance.8bi”
Range 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Render Color Lookup Grid 22.3 (20210302.r.49 660cd2e) - from the file “Export3DLUT.8be”
Reticulation 22.3 - from the file “Filter Gallery.8bf”
Ripple 22.3 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.3 - from the file “Filter Gallery.8bf”
Save for Web 22.3 - from the file “Save for Web.8be”
ScriptingSupport 22.3 - from the file “ScriptingSupport.8li”
Shake Reduction 22.3 - from the file “Shake Reduction.8bf”
Shear 22.3 - from the file “Standard MultiPlugin.8bf”
Skewness 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Smart Blur 22.3 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.3 - from the file “Filter Gallery.8bf”
Solarize 22.3 (20210302.r.49 660cd2e) - from the file “Solarize.8bf”
Spaces 22.3 - from the file “Spaces.8li”
Spatter 22.3 - from the file “Filter Gallery.8bf”
Spherize 22.3 - from the file “Standard MultiPlugin.8bf”
Sponge 22.3 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.3 - from the file “Filter Gallery.8bf”
Stained Glass 22.3 - from the file “Filter Gallery.8bf”
Stamp 22.3 - from the file “Filter Gallery.8bf”
Standard Deviation 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Sumi-e 22.3 - from the file “Filter Gallery.8bf”
Summation 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Targa 22.3 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.3 - from the file “Filter Gallery.8bf”
Tiles 22.3 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.3 - from the file “Filter Gallery.8bf”
Twirl 22.3 - from the file “Standard MultiPlugin.8bf”
U3D 22.3 (20210302.r.49 660cd2e) - from the file “U3D.8bi”
Underpainting 22.3 - from the file “Filter Gallery.8bf”
Vanishing Point 22.3 - from the file “VanishingPoint.8bf”
Variance 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Water Paper 22.3 - from the file “Filter Gallery.8bf”
Watercolor 22.3 - from the file “Filter Gallery.8bf”
Wave 22.3 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.3 (20210302.r.49 660cd2e) - from the file “WIASupport.8li”
Wind 22.3 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.3 (20210302.r.49 660cd2e) - from the file “WBMP.8bi”
ZigZag 22.3 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 4.0.0.55 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.84.0
CmdN: 1.7.1
CDP: 1.107.0
Unified Panel (Loaded) 1.3.0.78 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.37.0 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

Neural Filters (Prepared) 1.4.11.0 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop UXP Export-As (Prepared) 5.4.3.0 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Adobe CC 2021\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Adobe CC 2021\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Adobe CC 2021\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\manager.html”

Installed TWAIN devices: NONE

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Explorer ,
Apr 09, 2021 Apr 09, 2021

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I see this line:
OpenCL crashed on Wed 07 04 21 at 5:28:41 PM (Initializing OpenCL and OpenCL enabled features)
The GPU Sniffer crashed on Fri 09 04 21 at 3:10:41 PM
------- GetVideoCardInformation
WARNING: No native GPUs found

And I am not sure with it says that. I have an AMD Ryzen 7 1700 (No Integrated GPU) + the AMD 5700XT only and the default GPU / native GPU is just the 5700xt

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LEGEND ,
Apr 09, 2021 Apr 09, 2021

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The "sniffer" is designed to stop Photoshop crashes. It runs tests on the card, and if it gets crashes, then Photoshop won't use the card. So Photoshop runs without crashing, but slower. Since the driver is crashing, the first thing to do is get up to date with the video card driver. Not always enough, but a good first step. Sometimes the new driver has problems and you need an older one. 

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Explorer ,
Apr 09, 2021 Apr 09, 2021

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That's unfortunate. I am using the latest Video card driver and if it's not it, it should be it. Otherwise, I wouldn't want to test every older graphic card driver till one actually works with Photoshop 2021.

Because on another note, on the illegal copy I used to have before, PS 2019, it didn't have this problem I'm having with 2021, it always detected my 5700XT, so not sure why it wouldn't work on a newer PS, PS 2021.

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LEGEND ,
Apr 09, 2021 Apr 09, 2021

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Photoshop is constantly changing, and not just in adding tools and buttons. Adobe are always working to get more performance from Photoshop. To do that, they ask the graphics card to work harder. Unfortuately, the cards (or rather the card drivers) often are not up to the mark. Maybe someone with the same card can share their driver version.

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Explorer ,
Apr 09, 2021 Apr 09, 2021

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Hopefully. Because I googled and searched in the boards, and no one has the solution either. The only one I've read so far is that PS 2021 does not support 5700XT as of now due to it being fairly new. But I mean, its been almost a year?

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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Hi

Try using the CC desktop app to uninstall v 22.3 amd install 22.2 (look for older versions).  There have been a few issues with GPUs in 22.3 and this may get around your issue.

 

Dave

 

 

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Explorer ,
Apr 09, 2021 Apr 09, 2021

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Hello Dave! As mentioned on my original post, I've already tried ALL older versions 🙂

2. Install each older version 1 by 1, nothing works, it would detect my GPU at first then afterwards, it wont (It will be greyed out, can't even check "Use Graphics Processor" option

This is really frustrating

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Explorer ,
Apr 12, 2021 Apr 12, 2021

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Updated my Photoshop to the latest 22.3.1 DID NOT FIX my problem either.

Can an Adobe representative help me please? Why is this happening? Why wasn't a disclaimer put when I bought this product with something like "AMD 5700XT is not supported by Photoshop 2021".

I checked the requirements and my pc is legible to have this, its been almost a week now and still no help given. I am truly dissapointed. 

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LEGEND ,
Apr 12, 2021 Apr 12, 2021

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"Can an Adobe representative help me please? " This is a community forum, NOT a way to contact Adobe representatives. You need to contact Customer Service by phone or chat.

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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"Can an Adobe representative help me please?"

"...its been almost a week now and still no help given."

 

This forum is answered by volunteer Photoshop users. We do not work for Adobe. You can contact Adobe directly or you can raise bug reports requests at the link below , where they will be seen by Adobe staff.
https://feedback.photoshop.com/photoshop_family

 

Dave

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Explorer ,
Apr 16, 2021 Apr 16, 2021

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Apologies to both of you, this is my first time here, I'm frustrated, and thank you for the info.

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New Here ,
May 09, 2021 May 09, 2021

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LATEST

Please Is there any solution to this, because am facing the same issue. Photoshop 2021 cannot detect my Intel(R) HD Graphics 4000 driver. But my previous version of CS6 always detected it. I've also tried all what enzodecastro did.

Please help, as this really messed up my job today

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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I've installed today the new version (v 22.3.1) and had the same problem (I have the 5700XT graphic card too with a ryzen 7) I got back to the latest version and Photoshop detect my GPU, weird...

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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got back to the previous version sorry and it works again

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Explorer ,
Apr 16, 2021 Apr 16, 2021

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I updated to the latest version, still the same. Detects it at first, then I boot it another time, it doesn't detect it anymore.

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New Here ,
Apr 20, 2021 Apr 20, 2021

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Hello

 

I experienced the same after the update, I did everything like updating the driver but still the same.

I uninstall the latest update and resintall the previous one using Adobe cloud, works well for me.

 

I hope this help.

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Community Beginner ,
Apr 20, 2021 Apr 20, 2021

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Same problem here with a pro setup: Quadro P2000, i7-8850H and 16M DDR4 2666.

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Community Beginner ,
Apr 22, 2021 Apr 22, 2021

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Okay magically the problem appears although I didn't update Photoshop and it works until yesterday -_- I have to find the problem...

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Community Beginner ,
Apr 22, 2021 Apr 22, 2021

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I got back to another previous version... it works...

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Explorer ,
Apr 22, 2021 Apr 22, 2021

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Did you try closing it and booting it again if it still uses the GPU?

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Explorer ,
Apr 22, 2021 Apr 22, 2021

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Cause that also happens to me, it works on first boot then when I close it and reboot, UNKNOWN GPU prompt.

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Community Beginner ,
Apr 22, 2021 Apr 22, 2021

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Yes I tried but id didn't work

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Explorer ,
Apr 22, 2021 Apr 22, 2021

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I thought you said it worked already? 

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