Photoshop 2021 Error: ''Could not complete your request because of a program error.''

New Here ,
May 14, 2021 May 14, 2021

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Photoshop quit working today.  Can anyone help?   

 

Pasted from Error Stack:

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.4.0 20210512.r.195 5b318a5
0 address: 0x00007FF65B79233B base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF659E6BF64 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF659E6B4C9 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF659415DC4 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF659415A21 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF659415C21 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF659415A41 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF65942043D base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF659EADCEE base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF659EB0591 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF659EB0066 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF659E8A879 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF657B28F46 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF657B28FD3 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF657B1CEB8 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF657B32B7C base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF657DA6B64 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF657B1F54B base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF657D6AD72 base: 0x00007FF6576C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFB91EE7034 base: 0x00007FFB91ED0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFB93EC2651 base: 0x00007FFB93E70000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

TOPICS
Crash or freeze, Problem or error, Windows

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Adobe Employee ,
May 14, 2021 May 14, 2021

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What were you doing in Photoshop that precipitated this problem?

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New Here ,
May 14, 2021 May 14, 2021

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LATEST
Hey Mark,
I don't remember doing too much before the error started. I opened
PS, went to create a new drawing, (from clipboard), and received
the error. Tried a bunch of workarounds like opening the file directly,
etc. Nothing worked. All of a sudden I couldn't open anything with PS, it
just stopped working altogether and giving the same error.

Update: After reading through forums, I tried unchecking hardware
acceleration under, Edit/Preferences/Performance...and Ps is back up and
running now. Who knows what caused it...? Haven't applied anypdates to
graphics drivers recently.

Same problems popped up all of a sudden a few months ago and I ended up
uninstalling and reinstalling Ps to resolve the problem. So, this time
around it was a little easier. 🙂

Thanks!
Greg Davis

*GD3Design*
*910.442.6406*

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