Photoshop 2021: Export As error: "An unknown error occurred"

New Here ,
Feb 01, 2021 Feb 01, 2021

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Buenas, me he instalado el Photoshop 2021 y me da error al exportar como. Cuando voy a exportar, empieza a cargar la imagen y antes de que pueda darle al botón de exportar sale un mensaje de "Error desconocido". En cualquiera de las otras opciones de exportar, me llega a cargar y puedo dar al botón final, pero luego el archivo no aparece como exportado. He intentado volver a la versión 2020 y el problema se mantiene. Alguien sabe de alguna solución?

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Adobe Employee ,
Feb 03, 2021 Feb 03, 2021

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Hi there,

 

Sorry that you're getting an error message "Unknown error" while using the Export As workflow in Photoshop 2021.

 

Would you mind checking that you are using the version 22.1.1 which was released last month. It contains a fix for unknown errors in Export As issue you're referring to.

 

Thanks,

Akash

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New Here ,
Feb 13, 2021 Feb 13, 2021

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Hola,

 

Intale la versión y sigue dando el mismo problema, he esperado a la versión 22.2 y pasa lo mismo. Hay alguna otra razón por la que pueda estar pasando?

 

Muchas gracias!

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Adobe Employee ,
Feb 15, 2021 Feb 15, 2021

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Hi there,

 

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G 

 

You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks, 

Akash

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New Here ,
Feb 15, 2021 Feb 15, 2021

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Hola!!

 

Acabo de probarlo y sigue saliendo el mismo problema, voy a probar desintalarlo de nuevo y eliminar todo el rastro del programa del ordenador a ver si se soluciona. Sino esperaré a la siguiente versión.

 

Si se les ocurre alguna otra solución, agradecería que me la comentasen. Muchas gracias!!

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Adobe Employee ,
Feb 18, 2021 Feb 18, 2021

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Hi there,

 

Sorry that the issue still persists.

 

Are you getting this error message while working with a specific file or file format?

 

Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance menu, then relaunch Photoshop and let us know if it helps?

 

Thanks,

Akash

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