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Photoshop 2021 freezes when using Select Color Range

Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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Using the latest 2021 version of Photoshop, I'm having an issue where the program stops working when using Select Color Range.  The tool opens, but then everything freezes when the Range or Fuzziness sliders are moved.  The only option is to Force Quit the program. 

Is anyone else seeing this issue?

Details:

Hardware: Late 2013 iMac

Operating System: Catalina 10.15.7

Processor:  i7 with 24GB of memory

Graphics card: NVIDIA GeForce GTX 775M with 2GB of VRAM

 

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correct answers 1 Correct answer

Explorer , Jan 06, 2021 Jan 06, 2021

The problem seems to be Photoshop's rulers. Turn them off and Select Color Range operates as expected. I found the answer here and it worked for me. I hope that solution works for everyone else too.

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Community Expert ,
Jan 25, 2021 Jan 25, 2021

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Great. Glad to hear it. Hopefuly they will get the actual problem fixed soon.

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New Here ,
Jan 28, 2021 Jan 28, 2021

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it worked for me too! thank you!

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Community Beginner ,
Jan 30, 2021 Jan 30, 2021

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Same problem and lost hours of work due to force quit. I see this has been happening for moths and has not been solved yet.

Photoshop 2021 up to date

Mabook Pro /  2.9 GHz 6-Core Intel Core i9 /  16 GB 2400 MHz DDR4 / Intel UHD Graphics 630 1536 MB

I will try the turning the rulers off, not happy with having to do that but better than the freeze.

Adobe, please fix this soon. It's not a minor problem. 

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Community Beginner ,
Feb 04, 2021 Feb 04, 2021

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I'm having the same problem. Turning off the ruleres seems to help.

Details:
Hardware: Late 2020 iMac, Core i7, 8 cores, 16 threads, 128 GB memory

OS: Catalina 10.15.7

Graphics: AMD Radeon Pro 5500 XT 8 GB

 

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Community Beginner ,
Feb 04, 2021 Feb 04, 2021

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It is clear that the problem lies in the incompatibility of this latest version of the PS with AMD's video card from Apple. Adobe needs to do a new update, to fix this flaw, unfortunately I have no answer from any of them.

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Explorer ,
Feb 22, 2021 Feb 22, 2021

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Seems to have been resolved in Ver 22.2.0 update. Touching wood. 

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New Here ,
Sep 21, 2021 Sep 21, 2021

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I have been having this problem with my PC for about a month now.  Clicking on Color Range under Select immediately freezes PS and I have to force quit the program.

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Adobe Employee ,
Sep 22, 2021 Sep 22, 2021

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In Photoshop, go to Help > System Info... What version do you have installed? Make sure you on the latest version.

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Yes, I have current version: Adobe Photoshop Version: 22.5.1 20210907.r.441 de74e1a x64

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Community Expert ,
Oct 15, 2021 Oct 15, 2021

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Hi! which computer are you running Photoshop on? State if it is an M1 Mac.

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New Here ,
Oct 15, 2021 Oct 15, 2021

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LATEST

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