Photoshop 2021 keeps crashing after update

Community Beginner ,
Oct 28, 2020

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Hello! Sorry, Photoshop team, its not possible to work with new PS 2021, which keeps crashing in most unexpected times. Also, where is Chat option with Adobe Help team?

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Crash or freeze, Problem or error

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Adobe Community Professional ,
Oct 28, 2020

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Which OS version?

How much RAM and spare disk capacity do you have?

Have you tried resetting your Photoshop preferences, which you can do under the General tab in Photshop preferences?

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Community Beginner ,
Oct 28, 2020

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Thanks for quick reply, am i the only one with such problem? i will try to reset preferences.

Screenshot 2020-10-28 at 14.12.54.pngScreenshot 2020-10-28 at 14.20.05.png

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Community Beginner ,
Oct 28, 2020

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I did reset preferences, its still crashing all the time. I really need your help, otherwise its really bad situation.

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New Here ,
Dec 06, 2020

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Please my Photoshop 2021 beta  keeps hanging and closing itself anytime I open the pen tool don't know what is wrong nd my system Ram is 8g please what I do I need help

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New Here ,
Dec 17, 2020

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i reinstalled photoshop and now the crashing stopped THANK YOU SIR!!

 

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New Here ,
Jan 20, 2021

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My PhotoShop keeps crashing all the time too now after the update. It's obviously I huge problem for many, many people. Please don't ignore this issue and chuck ut up to someone's independent issue and treat it like you respect your users that patronize Adobe's platform. Thanks!

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Engaged ,
Jan 20, 2021

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@dmcswine0101 Which version do you currently have installed? They fixed a lot of bugs with their latest update, v22.1.1. Make sure you are fully upgraded to that version and not just v22.1. Also, make sure your video card drivers are fully up to date.

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New Here ,
Feb 22, 2021

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HAVING the same issue!! So annoying!!! Contacted help and they were NO help at all!! Waited an hour on the phone with no response! 

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New Here ,
Feb 04, 2021

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My photoshop 2021 chrashes everytime i try to open it. It crashed like this before i updated from 2020. I had put t on another computer just prior to this...... could this be the reason?

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Adobe Community Professional ,
Oct 28, 2020

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I suggest you unistall Photoshop, using the drop-down menu in the Creative Cloud app, and reinstall Photoshop again. If that doesn't solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling Photoshop again.

Here's a link to Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Oct 28, 2020

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Is there an option that assistant remotelt connects to my computer to solve the issue? Otherwise all eork is on pause because of photoshop.

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Explorer ,
Oct 28, 2020

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install 2020.

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Community Beginner ,
Oct 28, 2020

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hey, how its possible through official Creative cloud ?

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Explorer ,
Oct 28, 2020

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Community Beginner ,
Nov 24, 2020

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"run Adobe Cleaner before reinstalling Photoshop again."

and what next? I have the same problem with PS 2021/PC win 10. 
What should I clean if I uninstal PS justbefore? 

 

Piotr

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Explorer ,
Oct 28, 2020

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Same!!!  Just updated iMac Pro to Mojave! Did the adobe updates, new PS 2020 opens, after 30 seconds it crashes automaticly!!! every time! What the hell!

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Explorer ,
Nov 11, 2020

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So nobody has this problem?

 

PS/ILL 2021 keep crashing on OSX.

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New Here ,
Nov 14, 2020

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I do - On Pre/Ill/PS/ID - Reinstalle of previous versions hasn't helped either! 

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New Here ,
Nov 17, 2020

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I am having the exact same problem with PS 2021. I'll be working right along and out of nowhere - CRASH. There is definitely some sort of bug.

 

Screen Shot 2020-11-17 at 3.11.13 PM.pngScreen Shot 2020-11-17 at 3.14.04 PM.png

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New Here ,
Nov 20, 2020

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Don't suppose you've managed to get anywhere have you? 

 

It does appear to be a Mac issue, i don't have an issue at all at work using the Adobe CC suite. 

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New Here ,
Nov 27, 2020

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Hey, has anyone found a solution yet? my Macbook Pro 2015 and 2020 (both Catalina) have this crashes problems as well. Not frequent but still kill a lot of my hard work. 

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New Here ,
Dec 04, 2020

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When I first had this issue, this thread didn't exist. Very glad it does now. I was so baffled how I could be the only one with this problem.

 

The working yet unideal solution for me has been reinstall the previous version of Photoshop and Illustrator (2020) and operate those, business as usual.

 

DETAILS

 

Problem: Photoshop 2021 usually crashes within moments of it being open on a Mid 2015 Mac operating Catalina. Sometimes smaller files will stay open for longer, though it will always crash after using either the text tool, or pasting a vector smart object from Illustrator. Seperate yet similar crashing issues with Illustrator 2021. 

 

Solution: I spent over 3 hours on a virtual chat with an Adobe support specialist who in that time tried uninstalling and reinstalling Photoshop 2021, amongst some other things (it was 3+ hours a few weeks ago, I'm don't remember the play-by-play exactly). Nothing we (he operating my mac virtually) tried worked. Eventually, he informed me that the issue was with my graphics card and that the solution was simply to reinstal an older version of Photoshop and stick with that until I update my hardware. Seemed odd that he wouldn't have noticed my inferior graphics capabilities before spending so long trying to find other solutions, but I needed to move on and get to work. I've remained curious and would love to get to the bottom of this. We all do have the same graphics card. I'm just not convinced that's the issue. 

 

Screen Shot 2020-12-04 at 5.09.03 PM.pngScreen Shot 2020-12-04 at 5.55.45 PM.png

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Community Beginner ,
Dec 17, 2020

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I'm using Catalina on Macbook Pro. I uninstalled 2021 and installed a previous version. The interface is different (and not for the better) but I'm not getting any crashes. I installed 2020 and will wait a while before updating, that's for sure.

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New Here ,
Dec 04, 2020

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I also am having the crashing issue when I am linking to NIK Viveza. I also cannot link to anything when I click "Share". Did not have the "Share" issue until yesterday. 

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