Photoshop 2021 keeps crashing after update

Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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Hello! Sorry, Photoshop team, its not possible to work with new PS 2021, which keeps crashing in most unexpected times. Also, where is Chat option with Adobe Help team?

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Crash or freeze, Problem or error

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Adobe Community Professional ,
Oct 28, 2020 Oct 28, 2020

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Which OS version?

How much RAM and spare disk capacity do you have?

Have you tried resetting your Photoshop preferences, which you can do under the General tab in Photshop preferences?

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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Thanks for quick reply, am i the only one with such problem? i will try to reset preferences.

Screenshot 2020-10-28 at 14.12.54.pngScreenshot 2020-10-28 at 14.20.05.png

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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I did reset preferences, its still crashing all the time. I really need your help, otherwise its really bad situation.

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New Here ,
Dec 06, 2020 Dec 06, 2020

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Please my Photoshop 2021 beta  keeps hanging and closing itself anytime I open the pen tool don't know what is wrong nd my system Ram is 8g please what I do I need help

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New Here ,
Dec 17, 2020 Dec 17, 2020

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i reinstalled photoshop and now the crashing stopped THANK YOU SIR!!

 

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New Here ,
Jan 20, 2021 Jan 20, 2021

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My PhotoShop keeps crashing all the time too now after the update. It's obviously I huge problem for many, many people. Please don't ignore this issue and chuck ut up to someone's independent issue and treat it like you respect your users that patronize Adobe's platform. Thanks!

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Engaged ,
Jan 20, 2021 Jan 20, 2021

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@dmcswine0101 Which version do you currently have installed? They fixed a lot of bugs with their latest update, v22.1.1. Make sure you are fully upgraded to that version and not just v22.1. Also, make sure your video card drivers are fully up to date.

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New Here ,
Apr 21, 2021 Apr 21, 2021

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How to tell what is the latest video card driver?

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Engaged ,
Apr 21, 2021 Apr 21, 2021

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quote

How to tell what is the latest video card driver?


By @defaultah1wszvko76d

Depends on which video card you have. If you have an nVidia card, you can either go to their website and check (https://nvidia.com) or you can download the nVidia GeForce Experience and it will tell you when there's a new driver. If you have an AMD card, go to their website and check for the latest driver (https://amd.com).

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Community Beginner ,
Feb 22, 2021 Feb 22, 2021

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HAVING the same issue!! So annoying!!! Contacted help and they were NO help at all!! Waited an hour on the phone with no response! 

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New Here ,
Feb 04, 2021 Feb 04, 2021

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My photoshop 2021 chrashes everytime i try to open it. It crashed like this before i updated from 2020. I had put t on another computer just prior to this...... could this be the reason?

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Adobe Community Professional ,
Oct 28, 2020 Oct 28, 2020

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I suggest you unistall Photoshop, using the drop-down menu in the Creative Cloud app, and reinstall Photoshop again. If that doesn't solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling Photoshop again.

Here's a link to Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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Is there an option that assistant remotelt connects to my computer to solve the issue? Otherwise all eork is on pause because of photoshop.

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Participant ,
Oct 28, 2020 Oct 28, 2020

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install 2020.

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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hey, how its possible through official Creative cloud ?

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Participant ,
Oct 28, 2020 Oct 28, 2020

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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"run Adobe Cleaner before reinstalling Photoshop again."

and what next? I have the same problem with PS 2021/PC win 10. 
What should I clean if I uninstal PS justbefore? 

 

Piotr

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Community Beginner ,
May 31, 2021 May 31, 2021

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where do we find adobe cleaner?

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Participant ,
Oct 28, 2020 Oct 28, 2020

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Same!!!  Just updated iMac Pro to Mojave! Did the adobe updates, new PS 2020 opens, after 30 seconds it crashes automaticly!!! every time! What the hell!

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Participant ,
Nov 11, 2020 Nov 11, 2020

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So nobody has this problem?

 

PS/ILL 2021 keep crashing on OSX.

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New Here ,
Nov 14, 2020 Nov 14, 2020

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I do - On Pre/Ill/PS/ID - Reinstalle of previous versions hasn't helped either! 

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New Here ,
Nov 17, 2020 Nov 17, 2020

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I am having the exact same problem with PS 2021. I'll be working right along and out of nowhere - CRASH. There is definitely some sort of bug.

 

Screen Shot 2020-11-17 at 3.11.13 PM.pngScreen Shot 2020-11-17 at 3.14.04 PM.png

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New Here ,
Nov 20, 2020 Nov 20, 2020

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Don't suppose you've managed to get anywhere have you? 

 

It does appear to be a Mac issue, i don't have an issue at all at work using the Adobe CC suite. 

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Lucky you! I wanted to keep my Photoshop CC and they wouldn't let me after Adobe shut me down saying there was a billing issue. (Automatic draft on my credit card the week before, so there actually was no billing issue.) They said they would no longer support the version I was working on. Now I have this new version and it crashes constantly. This has slowed my productivity TREMENDOUSLY! I'm not happy at all!

 

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