Photoshop 2021 Keeps Crashing!!!!

Explorer ,
Dec 05, 2020

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This is seriously driving me up the wall!! I've lost so much work with this issue and so much time in trying to fix it (searching these forums and seraching web for answers). Adobe Help is pretty much non-existent, which is very poor for a supposedly leading light in the industry. Is there no way to chat to any assistants or advisors?

 

I have the lastest updates for Photoshop and my iMac (27" 5K which is only about 3 years old). I wish I'd stayed with Catlina and my Photoshop 2019, which I can't even revert to now 'cos I can't find it in Creative Cloud.

 

I've been using Photoshop for over 20 years, but, as an artist, I'm seriously thinking of moving on to pro-create or some such. Dreadful experience!

 

I'd appreciate any help, though by the looks of things, no-one has solved this problem.

 

Thanks,

 

Jim

 

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Photoshop 2021 Keeps Crashing!!!!

Explorer ,
Dec 05, 2020

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This is seriously driving me up the wall!! I've lost so much work with this issue and so much time in trying to fix it (searching these forums and seraching web for answers). Adobe Help is pretty much non-existent, which is very poor for a supposedly leading light in the industry. Is there no way to chat to any assistants or advisors?

 

I have the lastest updates for Photoshop and my iMac (27" 5K which is only about 3 years old). I wish I'd stayed with Catlina and my Photoshop 2019, which I can't even revert to now 'cos I can't find it in Creative Cloud.

 

I've been using Photoshop for over 20 years, but, as an artist, I'm seriously thinking of moving on to pro-create or some such. Dreadful experience!

 

I'd appreciate any help, though by the looks of things, no-one has solved this problem.

 

Thanks,

 

Jim

 

TOPICS
Crash or freeze

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340

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Dec 05, 2020 1
Adobe Community Professional ,
Dec 05, 2020

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Hi

I assume you're on MAC Big Sur, a lot of people appear to be having issues with Photoshop on Big Sur, can't really help you out as I'm not a MAC user, you could revert the OS to Catalina and install CC 2019 from here CC 2019 has not been tested on Big Sur

Considering you're an artist have you checked out Krita it's completely free

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Dec 05, 2020 1
Explorer ,
Dec 05, 2020

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Thank you so much for the reply and the links!

 

Yes, Im using Big Sur. I think I may have fixed the problem of it crashing, but I'll wait and see. I updated my Wacom tablet and it's not crashed since, so fingers crossed. But now the Move Tool in PS is acting up!! Lol.

 

Krita looks really good. I think I'll be downloading it and having ago.

 

Again, thank you for taking the time. Much appreciated 🙂

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Dec 05, 2020 0
Adobe Community Professional ,
Dec 05, 2020

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Two things to try for the move tool issue, first resetting the Tools

2020-12-05 13_44_12-SFTW122MountainsandLake.psd @ 33.3% (Layer 1, RGB_8_).png

If that doesn't fix the issue try a preference reset, you should backup any custom settings you have beforehand

https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

2020-12-05 13_43_05-Preferences.png

Krita will be a learning curve but there's plenty of tutorials online and you're welcome 🙂

 

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Dec 05, 2020 1
Explorer ,
Dec 05, 2020

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Thanks again!

The move tool thing was a case of unticking ‘Auto-Select’ and ticking ‘Show Transform Controls’. That did the trick, but I see just now it’s reverted to how it was before, so I’ve had to tick and untick those things again. Bizarre.

Oh, and Photoshop is crashing again! I don’t know what the answer is, but it’s SO frustrating! I really hope Adobe look into it and get it sorted soon.

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Dec 05, 2020 0
Explorer ,
Jan 04, 2021

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As an update to anyone interested or having the same problem, the latest Photoshop update from 8/12/20 hasn't solved the issue, neither has the latest Big Sur update from a few weeks afterwards. I was going to try the Adobe Cleaner as mentioned in another thread, but I can't even access the Apps tab in Creative Cloud to uninstall Photoshop!! For days now it has been saying 'page unavailable'. Terrible service 😕

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Jan 04, 2021 0
Jan 20, 2021

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I've been having the same issue since updating to Photoshop 2021, no matter what updates Photoshop puts out it still crashes unexpectedly. I am running the latest BigSur 11.1. It is virtually impossible to work, I need help please.

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Jan 20, 2021 0
Jan 25, 2021

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Photoshop would NOT open and then told me to uninstall and reinstall which took forever! (still not done). I did not have BigSur at the time. I eventually updated to BigSur thinking that that might've contributed to the issue but no. Since it wasn't working on my MAC I decided to downloaded onto my desktop. IT IS STILL CRASHING. A few seconds after I open a new canvas it crashes. THIS IS RIDICULOUS

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Jan 25, 2021 0