Photoshop 2021 not working for WACOM Intuos

New Here ,
Dec 22, 2020 Dec 22, 2020

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Hello,

 

I try to map functions of my WACOM tablet for Photoshop 2021. I open Wacom Tablet Preferences, Device is Intuos Pro M, Tool is Pro Pen 2 and I added Application 'Adobe Photoshop 2021' (it was in the proposed list). I map the upper buttom of the pen to act as a 'right click' and close the Preferences. However, in photoshop, it doesn't work. Photoshop takes all the settings from 'All Other' Application. In Lightroom, it works OK. Mapping an 'ExpressKey' for Application 'Adobe Photoshop 2021' doesn't work either. The only way to use the tablet in Photoshop 2021 is to alter the settings for Application 'All Other' (which I don't want to do). Any help ? (PS: it is on a MacBook Pro).

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Explorer ,
Dec 22, 2020 Dec 22, 2020

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Exact same problem here.  Windows 10, Photoshop 22.1

Photoshop will use the "All Other" settings, but if you add Photoshop as an application in Tablet, Photoshop does NOT respond to anything configured under the application settings.

 

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Same issue. I even did all the tech support stuff. Restarted, reinstalled, unplug/plug in, reinstall drivers... Wacom and PS not working together.

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New Here ,
Dec 30, 2020 Dec 30, 2020

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Exact same problem here. macOS Big Sur + Photoshop 22.1.

 

I tried everything I can + everything Wacom support advised me to do but still does not work... hope Adobe can work with Wacom together and have this issue fixed ASAP.

 

Luckily I am still able to roll back to Photoshop 2020, which works fine with Wacom tablets.

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New Here ,
Dec 30, 2020 Dec 30, 2020

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Does anyone knows if the people of Adobe are looking at these messages? It
stays very quiet from that side.

Rudi

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New Here ,
Jan 09, 2021 Jan 09, 2021

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I have accidently found out a workaround for this; hope this helps.

 

Download Photoshop 2020 and configure the tablet for Photshop 2020. Keep the 2020 version and launch PS2021; all the ExpressKeys will work as how you configured for PS2020.

 

You don't even need to configure the keys for PS2021... kinda weird but kinda works for me.

 

Installed version: Photoshop 2020 (21.2.4) and Photoshop 2021 (22.1).

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Community Beginner ,
Jan 10, 2021 Jan 10, 2021

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Hi

 

I have the exact same problem here, very frustrating as it was perfectly working before.

Is it Adobe or Wacom creating the problem?

A lot of creatives work with the great tools of those two companies, but unfortunately they don't seem to communicate between them. So, each time PS has a big update (e.g. 20 --> 21), this kind of things happen, really annoying because it slows down our workflows and oblige us to wait for solutions (of which they should have thought on the first hand). It's a big waist of time.

I will give a try to Maxi.milian work around, but we shouldn't be oblige to do that kind of stuff.

Adobe, if you read this, please help!

iMac(2020) 10.15.7(Catalina) - 3.8Ghz i7 - 72GB DDR4 - AMD Radon Pro 5700XT 16 GB. All programs and drivers are up to date

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Community Beginner ,
Jan 10, 2021 Jan 10, 2021

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Hi again,

 

I posted our problem here 

It seems that people from Adobe are answering some of the posts.

Let's hope 

 

Cheers

iMac(2020) 10.15.7(Catalina) - 3.8Ghz i7 - 72GB DDR4 - AMD Radon Pro 5700XT 16 GB. All programs and drivers are up to date

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Community Beginner ,
Jan 10, 2021 Jan 10, 2021

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Unfortunatelly, this doesn't seem to work for me.

I reinstall PS 2020, then went to Wacom Tablet Utility app, removed preferences and install the one of PS2020 (which were working perfectly). Restart my computer and launch PS 2021. Didi I miss something?

Thanks for your help and post.

iMac(2020) 10.15.7(Catalina) - 3.8Ghz i7 - 72GB DDR4 - AMD Radon Pro 5700XT 16 GB. All programs and drivers are up to date

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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Hello Rudi5CCD,

did you (or anyone) find a way to make it work?

I tried Maxi.milian workaround without succes unfortunatelly 

Thanks

 

 

iMac(2020) 10.15.7(Catalina) - 3.8Ghz i7 - 72GB DDR4 - AMD Radon Pro 5700XT 16 GB. All programs and drivers are up to date

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Community Beginner ,
Feb 27, 2021 Feb 27, 2021

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The same issue still.. I tried Photoshop v22.2.0 on macOS v11.2.2 with Intuos PT M (CTH 690) and updated drivers (v6.3.42-1), but things are still exactly as OP described... 😞 

 

I cannot map actions to buttons, I cannot set screen area etc, only if I change "All Other". So far any other application I tested (Final Cut Pro, Adobe Premiere / After Effects and all the creative suite, MS OneNote, Davinci etc)

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New Here ,
Mar 02, 2021 Mar 02, 2021

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Try this: 

  1. first manually uninstalling driver: https://www.wacom.com/support?guideId=002-235
  2. then installing the latest version: https://www.wacom.com/drivers
  3. uninstall and reinstall Photoshop and Illustrator

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Community Beginner ,
Mar 02, 2021 Mar 02, 2021

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Did that work for you? Because I did that but it didn’t work for me.

 

Thanks

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New Here ,
Mar 02, 2021 Mar 02, 2021

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Yes, Wacom Intuos M, drivers v6.3.42-1, big sur 11.2.1, PS 22.2

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Community Beginner ,
Mar 02, 2021 Mar 02, 2021

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Thanks mate! That indeed worked! I used to remove the wacom driver from its menu, but following the manual uninstall and cleaning everything related to wacom, even running sudo grep -r 'wacom' / to make sure there aren't any leftovers, reboot, then install the driver again, everything worked fine. No need to uninstall/install photoshop btw.

 

PS: you'll have to reconfigure your wacom settings for each app, but since it is working I don't mind it.

 

Cheers!

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New Here ,
Apr 10, 2021 Apr 10, 2021

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This solution worked as a charm for me! 

 

Thanks for sharing.

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