Photoshop 2021 on Windows crashes on Adobe Spaces Helper.exe while saving an image

New Here ,
Mar 02, 2021 Mar 02, 2021

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Nome dell'applicazione che ha generato l'errore: Adobe Spaces Helper.exe, versione: 0.0.0.0, timestamp: 0x60191256
Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 10.0.19041.804, timestamp: 0x0e9c5eae
Codice eccezione: 0xe0000008
Offset errore 0x000000000002d759
ID processo che ha generato l'errore: 0x3780
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d70f77d47110a6
Percorso dell'applicazione che ha generato l'errore: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\Spaces\Adobe Spaces Helper.exe
Percorso del modulo che ha generato l'errore: C:\WINDOWS\System32\KERNELBASE.dll
ID segnalazione: 6004e0a4-3a8c-4f7b-891a-49fed8e46711
Nome completo pacchetto che ha generato l'errore:
ID applicazione relativo al pacchetto che ha generato l'errore:

 

several of this issue. Tha last one hanged the system. This happened while saving a picture after cutting a

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Crash or freeze

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Adobe Employee ,
Mar 02, 2021 Mar 02, 2021

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Hi there,

 

Sorry that Photoshop 2021 is crashing on your computer with module "Adobe Spaces Helper.exe" running on Windows 10.

 

Does the app crashes only while saving a specific image to a particular location? Would you mind checking the steps below and let us know if that helps?

 

1. Uncheck 'Show Messages' in the 'Edit - Preferences - General - Options'.

2. Uncheck 'Use Graphics Processor' in 'Edit - Preferences - Performance - Graphics Processor Settings' and restart Photoshop. Check if the issue still persists.

3. If so, uncheck 3 items in 'Edit - Preferences - Plug-Ins - Filters & Extension Panels'. Restart and check again.

4. Make sure that Photoshop 2021 is updated to the latest version. See: https://helpx.adobe.com/photoshop/kb/uptodate.html 

5. Restore the app preferneces, as mentioned in this article: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

6. Only if the above steps do not help, move 'Space' & 'Spaces.generate' Folder to a different location, Such as the Desktop.

-> C:\Program Files\Adobe\Adobe Photoshop CC 2021\Required\Plug-Ins\Spaces

-> C:\Program Files\Adobe\Adobe Photoshop CC 2021\Required\Plug-Ins\Generator\spaces.generate

If that fails to resolve the issue, move the folders back to their original location. 

 

Let us know how it goes.

 

Thanks,

Akash

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