photoshop 2021 stuck at reading video

New Here ,
Nov 28, 2020

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Hello, when I try to open any video on photoshop 2021, it stuck at reading the video format

any suggestions? 

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Crash or freeze, Problem or error

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photoshop 2021 stuck at reading video

New Here ,
Nov 28, 2020

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Hello, when I try to open any video on photoshop 2021, it stuck at reading the video format

any suggestions? 

TOPICS
Crash or freeze, Problem or error

Views

48

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 28, 2020 0
Adobe Employee ,
Nov 30, 2020

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Hi there,

 

Sorry that Photoshop 2021 is stuck at loading videos and reading the video format. 

 

What is your computer's operating system and exact version of Photoshop in use? (latest is 22.0.1)

 

Does the problem occurs with all the videos and video formats? 

 

Checkout the suggestions offered in this similar discussion and see if that helps: https://community.adobe.com/t5/photoshop/photoshop-cc-render-video-stuck-at-initializing-video-expor... 

 

If that does not help, would you mind restoring the preferences for Photoshop? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks, 

Akash

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