Photoshop 2021 very slow while working on Windows 10

New Here ,
Mar 17, 2021 Mar 17, 2021

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I have tried updating performance features several different ways. Computer is heavy duty windows 10 PC. Hasn't had any trouble with photoshop before this newest update. File size isn't an issue because it's the same speed for large and small files. Even had IT try and help fix the issue with no luck. 

 
windows 10, RAM 32 GB, Intel Core i7-9700k CUP @ 3.60GHz 3.60 GHz
 
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Bug, Crash or freeze, Performance, Problem or error, Windows

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Adobe Employee ,
Mar 17, 2021 Mar 17, 2021

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Hi,

 

We're sorry about the trouble with Photoshop due to the performance issues while using the application. Would you mind sharing the exact version of Photoshop you're using? Please ensure you have all available Windows updates installed on the computer along with the latest drivers for your computers graphics card.

 

You can try optimizing the preferences of Photoshop using steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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Hi @sarahf1061454 ,

 

Please try the suggestions by @nikunj.m , and revert to us on your progress.

 

Best of luck

mj

 

MSD Star Grey-01.pngMohammed Jogie | Morning Star Design |
Adobe ACA | ACE | ACI | ACP | CA | UGM |
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