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Photoshop 21.1.3 freezes during Saturation adjustments MacBook Pro

New Here ,
May 20, 2020

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Photoshop 2020 app, since last update, freezes during Saturation adjustments. Locks up Photoshop screen for about 2 minutes. What's up?

 

 

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Photoshop 21.1.3 freezes during Saturation adjustments MacBook Pro

New Here ,
May 20, 2020

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Photoshop 2020 app, since last update, freezes during Saturation adjustments. Locks up Photoshop screen for about 2 minutes. What's up?

 

 

{Thread title edited by moderator}

Topics

Crash or freeze, Mac

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1.2K

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Adobe Employee ,
May 21, 2020

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Hi there,

 

We are sorry about the experience with Photoshop since the latest update. Would you mind sharing the macOS version you are using?

 

You can try disabling the Graphics Processor from Photoshop by going to the Preferences for Photoshop, then Performance. Once done, quit and relaunch Photoshop to check if that helps. If the issue persists, you can try disabling Rulers by going to the View menu.

 

Screenshot_17.png

 

 

Regards,

Nikunj

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New Here ,
May 21, 2020

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Im using MacOS Catalina, 10.15.4

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Adobe Employee ,
May 22, 2020

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Thanks for the info! Please let us know if disabling the Graphics Processor or rulers helped with the issue.

 

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New Here ,
May 22, 2020

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Sorry, but disabling the Graphics Processor worked OK but it degraded many
other processes as well. I may just disable the Graphics Processor when I
need to use the De-saturation function, until you guys can fix the issue.

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Adobe Employee ,
May 25, 2020

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Hi Pete, 

We have been able to reproduce the issue and our product team is working on a fix. The workaround we found was to disable rulers by going to the View menu as suggested? Did you try that?

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New Here ,
May 25, 2020

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I just tried disabling Rulers and it worked fine. Thanks

Pete

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Adobe Community Professional ,
May 25, 2020

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Hi

You have three options until the bug is fixed.

1. Turn off rulers

2. Move the adjustment dialogue outside the Photoshop window.

3. Use adjustment layers.

Dave

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New Here ,
May 25, 2020

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Thanx! I'll try that

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Adobe Employee ,
Jun 16, 2020

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Hi All,

 

We are happy to announce the release of  Photoshop 21.2.

 

This update includes the fix for Photoshop 21.1.3: Hue Saturation dialog not responsive

 

Here's a list of fixed issues in this release: Bug fixes

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,
Mohit

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