Photoshop 21.1.3 Freezes using Replace Color

Community Beginner ,
Jun 03, 2020

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MacBook Pro 15" (2015) - iOS Mojave 10.14.6  

Photoshop 21.1.3

Bitdefender not installed.

Use Graphic Processor is turned on.

Ruler Turned Off.

Looks like this problem was fixed with the 21.1.1 update but I have a newer update and I didn't have an issue with this until now. I am cleaning and clipping multiple jpg images (one at a time). Duplicate layer, select Image/Adjust/Replace Color. I use the sliders to make the adjustments and the entire program just stops making me "Force Quit" and restart Photoshop. 

Any suggestions?

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Crash or freeze, Mac, Problem or error

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LEGEND ,
Jun 03, 2020

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»Any suggestions?«

Do a Forum Search before posting. 

 

Hide the Rulers and add your vote to an existing Bug Report: 

https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-1-3-hue-saturation-dialog-box-bu...

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Community Beginner ,
Jun 04, 2020

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That thread is closed and shows resolved... and I have already tried everything shown in that "fix" and it's not fixed. Try reading my problem.

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LEGEND ,
Jun 04, 2020

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»I use the sliders to make the adjustments and the entire program just stops making me "Force Quit" and restart Photoshop.«

That’s the issue described in the Bug Report – sliders in Adjustment dialogs cause unresponsiveness.

Does working with hidden Rulers have no effect on the issue?

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Community Beginner ,
Jun 05, 2020

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Unfotunately I tried turning off the rulers, no fix. I tried making changes to my GPU preferences, restarted Photoshop, still freezing when using the Replace Color adjustment. It's strange because it only freezes if I use the sliders to adjust, if I type in the number area it works just fine, no freezing. LOL

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LEGEND ,
Jun 05, 2020

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The other work-around is moving the dialog window off the image window. 

If neither that nor the hidden Rulers make a difference you may want to add a post to the Bug Report (and include your System Info) – there might be even more to it. 

 

What have you done for general trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Community Beginner ,
Jun 07, 2020

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Now that I've finished with that project I'm going to try all of those things. I will keep this updated here and note anything that works. I may even uninstall and reinstall the desktop version. Thank you.

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Adobe Employee ,
Jun 16, 2020

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Hi All,

 

We are happy to announce the release of  Photoshop 21.2.

 

This update includes the fix for Photoshop 21.1.3: Hue Saturation dialog not responsive

 

Here's a list of fixed issues: Bug fixes

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,
Mohit

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Adobe Community Professional ,
Jun 16, 2020

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I wasn't to happy when I installed it, 21.2 will not detect older GPU's, among the other bugs been reported here, reverting to 21.1.3 fixes the issue

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Adobe Employee ,
Jun 16, 2020

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Hi Ged,

 

Thanks for the feedback. I will forward this feedback to the product team and get some information on it.

 

Thanks,

Mohit

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LEGEND ,
Jun 16, 2020

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Adobe Employee ,
Jun 17, 2020

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Thanks for sharing the feedback link. We have logged this issue as a bug and our engineering team investigating a fix. As a workaround: turning off the "Legacy Compositing" from Photoshop preferences will fix this issue for now.

 

Regards,

Mohit

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Community Beginner ,
Jun 23, 2020

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This was fixed with the latest update! Thanks.

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