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Photoshop 21.1 View Screen/Window Freezing - macOS

Community Beginner ,
Feb 28, 2020

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Hello,

 

My view window keeps freezing in PS 21.1 on 2017 27" iMac. I'll go to zoom or pan and the view will get stuck. Photoshop itself isnt freezing. I can still change tools and it even shows I'm zooming or panning with the scroll bars, but the actual view doesnt change. I can save and reopen and it goes back to normal.

 

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Photoshop 21.1 View Screen/Window Freezing - macOS

Community Beginner ,
Feb 28, 2020

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Hello,

 

My view window keeps freezing in PS 21.1 on 2017 27" iMac. I'll go to zoom or pan and the view will get stuck. Photoshop itself isnt freezing. I can still change tools and it even shows I'm zooming or panning with the scroll bars, but the actual view doesnt change. I can save and reopen and it goes back to normal.

 

{Thread renamed by moderator}

 

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Bug, Crash or freeze, Mac, Performance, Problem or error

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Adobe Employee ,
Feb 28, 2020

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Hi there,

That does not sound like a typical experience, could you please try resetting the preferences of Photoshop and let us know if it helps?

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings


Regards,
Sahil

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Community Beginner ,
Mar 02, 2020

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I have the same issue. I deleted preferences and re-installed but still am experiencing the issue.

 

Photoshop 21.1.0

MacOS Mojave 10.14.6 on a iMac 27in, 2019

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Community Beginner ,
Mar 02, 2020

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Reset prefs and it still happened. 

Catalina 10.15.3

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Community Beginner ,
Mar 04, 2020

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Hi Sahil,

 

Any other ideas? Are you able to replicated the issue? 

 

I mostly experience it when I am working with the pen tool and actively drawing a path (zoomed in to an image) where I am using the hand tool (via space) to move around the image. Once again it is only the viewport of the particular image that freeze and no longer updates. Everything else inside the application functions normally (ie when it happens I can still save the document).

 

 

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Community Beginner ,
Mar 04, 2020

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Mine is also when I'm using the hand tool via spacebar. 

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Community Beginner ,
Mar 30, 2020

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I am having the same issue. PS 21.1.1 on 27" iMac running Catalina 10.15.3. These random lock-ups (happening daily now) actually still let me save and close the file. But when locked up, I cannot change the view or do any further work with my PS file. When I re-open the file, all is back to normal. I often have multiple windows opened simultaneously and when one locks up, the other window(s) still function normally. There is a definite glitch going on here.

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New Here ,
Apr 08, 2020

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I am also experiencing the same problem when zoomed in and making selections/repositioning (Spacebar-drag). It happened infrequently at first, but now happens within minutes of opening a new document.

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New Here ,
Apr 27, 2020

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I have the same issue on Windows 10. It occurs while panning a document with spacebar. Happens every 30 minutes or so.

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Explorer ,
May 07, 2020

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I'm also experiencing this issue, which is new (don't recall this happening in the past). I started a thread (https://community.adobe.com/t5/photoshop/ps-cc-2020-freezing-when-scrolling/m-p/11110841?page=1#M328...), but want to follow this one.

 

I'm also usually zoomed-in and spacebar scrolling when it occurs. Files aren't unusually large. And I can typically save, close, and re-open to get full functionality back.

 

But I also just had it happen and completely lock up my computer. Couldn't force-quit, switch to another program, etc. Had to do a forced hard shut-down of computer.

I'm on Mac Pro (Late 2013), 24GB RAM, OS X 10.13.6.

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Explorer ,
May 09, 2020

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Yeah, I also have a problem with freezing. Good that I'm not alone with it, bad that there doesn't seem to be a real solution for weeks unless you go back a few versions. So it's more the program itself than the operating system. I have also worked with competing products (Pix... & Aff...) and both of them are not frozen. But no agency standard yet. So what I would like to hear now from an Adobe employee is: Ok, we'll take care of it right away, our developers have understood the problem. next week there will be an update... that would be nice.

 

Here are my reports on it from an "f...." expensive Mac Pro from work. On a clean install... just to make sure 🙂

https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-1-2-freezing-on-catalina-10-15-4...

 

https://community.adobe.com/t5/photoshop/photoshop-21-1-2-freezing-on-catalina-10-15-4-system-freezi...

 

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