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Photoshop 21.2.1 thumbnails are very low resolution. Fix?

Community Beginner ,
Jul 30, 2020

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When Saving as in Photoshop 21.2.1 has started generating nasty low-res thumbnails.

 

Anyone know why, and how to fix this?

 

I'm using Catalina 10.15.6Screenshot 2020-07-30 at 17.32.04.jpg

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Photoshop 21.2.1 thumbnails are very low resolution. Fix?

Community Beginner ,
Jul 30, 2020

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When Saving as in Photoshop 21.2.1 has started generating nasty low-res thumbnails.

 

Anyone know why, and how to fix this?

 

I'm using Catalina 10.15.6Screenshot 2020-07-30 at 17.32.04.jpg

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Problem or error

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66

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Adobe Employee ,
Aug 03, 2020

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Hi there,

 

Sorry that Photoshop 21.2.1 is saving very low resolution thumbnails of images. 

 

Does the problem occurs while saving a specific image or image type?

 

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G

You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks, 

Akash

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Community Beginner ,
Aug 07, 2020

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I woudl try this, but the instrcution are not clear on how to backup settings.

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Adobe Employee ,
Aug 11, 2020

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Are you looking to backup Photoshop workspace? You can simply export the presets, actions.

 

If you're looking to backup app setting, simply copy the folder located at:

Mac: <Username>/Library/Preferences/Adobe Photoshop <version> Settings
Windows: C:\Users\<username>\AppData\Roaming\Adobe\Adobe Photoshop <version>\Adobe Photoshop <version> Settings 

 

Then reload them after resetting the preferences.

 

~Akash

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Community Beginner ,
Aug 11, 2020

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Thanks. I tried resetting the preferences, but it did not effect the problem of some thumbnails coming out as low-res.

Could this be a Catalinas problem?

Jack

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